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Arnold Clark Autoparts Reviews 

3,403
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, highly competitive pricing, and exceptional quality of the automotive parts and products available on the platform. Consumers note that the digital ordering process is remarkably smooth and straightforward, ensuring that necessary items arrive promptly and are always securely packaged to prevent any damage during transit. Some reviewers were not happy with receiving incorrect parts or ordering items that ultimately did not fit their specific vehicles properly. A few other people also felt that certain shipments experienced unexpected delivery delays or arrived with missing components.

What people talk about most

Delivery service

Consumers find delivery service to be extremely satisfying, highlighting fast shipping times, secure... See more

Product

Reviewers mention positive feedback about product quality and authenticity, with many consumers highlighting... See more

Price

People report positive experiences with price, frequently highlighting competitive rates and good value... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many consumers praise the quick dispatch, easy... See more

Service

Customers consistently note positive experiences with service, highlighting great prices, easy online... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great prices, they source everything you purchase. I would give them 5 stars if only they would ship multiple items together whilst using the same courier. Other than this, everything else is great! I... See more

Company replied

Rated 4 out of 5 stars

I gave 4 stars because everything was sorted at the end. First they sent me wrong car mats. Ordered for CHERY and received BYD mats. And staff at Arnold Clark refused to change them and blamed me for... See more

Company replied

Rated 5 out of 5 stars

The website was well set up and easy to use . I ordered three bottles of BMW Windscreen Washer fluid and my order was fulfilled in a timely manner . I was impressed that they had used masking tape to... See more

Company replied

Rated 5 out of 5 stars

I needed new fitted mats for my new car and as an Arnold Clark customer got a great discount. The mats arrived quickly but unfortunately didn't seem to fit correctly. I contacted autoparts and just a... See more

Company replied


Company details

  1. Auto Machine Shop
  2. also in
  3. Auto Parts Store

About Arnold Clark Autoparts

Written by the company

Founded in 1954, Arnold Clark is the UK's largest independently owned car retailer with over 200 branches nationwide. In 1960, the company began selling car parts from its franchised dealerships, and in 1991, Autoparts UK was established as the company’s motor factors division.

Since then, our motor factors division has continued to grow, and Arnold Clark Autoparts is now one of the largest distributors of car parts and accessories in the UK.

As well as our online store, which launched in 2020, we have 12 sites across the UK from Inverness to West Bromwich – including a 100,000 square foot warehouse and distribution centre in Glasgow.

We specialise in supplying and distributing all major car parts and accessories throughout the UK. We buy high quality products in bulk and pass the savings onto you, so you can be sure you’ll get a great deal.

We stock OEM and OE quality automotive parts and accessories, with everything from tyres, engine oil, wiper blades, bulbs and batteries, number plates, tools, valeting essentials, bikes, manufacturers merchandise, and much more. Our range of exclusive brands include, Padtech and Disctec brakes, Ultratec oil and Airflo exhausts.

We pride ourselves in offering the highest quality motoring products to ensure you have everything you need to stay safe on the road.

Please note we only ship to UK Mainland, Jersey & Guernsey.

Contact info

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4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

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4.4

All reviews

(3,403)

1,074 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good price and good service

good price and good service. Simple

2 September 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Fantastic! Thanks for your glowing review, Peter!

Autoparts Team

Rated 5 out of 5 stars

Happy with purchase

Happy with purchase, good items, arrived as expected, good value.

8 September 2026
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Reply from Arnold Clark Autoparts

Hi,

Thank you for your review. We're delighted to hear everything met your expectations and that you were pleased with your order.

Autoparts Team

Rated 5 out of 5 stars

Good good very nice

10 September 2026
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Reply from Arnold Clark Autoparts

Hi Rashida,

Thank you for the 5-star review. We're pleased to hear you had a great experience and appreciate your support.

Autoparts Team

Rated 4 out of 5 stars

I gave 4 stars because everything was…

I gave 4 stars because everything was sorted at the end. First they sent me wrong car mats. Ordered for CHERY and received BYD mats. And staff at Arnold Clark refused to change them and blamed me for ordering wrong ones. Even on the order form and invoice they sent me clearly stated CHERY TIGGO 8 PHEV 2025-onwards. And what I received BYD MATS. After 10 plus emails and call to my credit card issuer finally a clever person at Arnold Clark realised that was their fault and sent me correct mats. Once I get the correct ones they are good quality perfect fit good value for money.

10 September 2026
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Reply from Arnold Clark Autoparts

Hi Ijaz,

Thank you for your feedback. We're sorry for the difficulties you experienced, but we're pleased we were able to get the issue resolved and provide the correct product in the end.

Autoparts Team

Rated 5 out of 5 stars

New number plates made in under 10…

New number plates made in under 10 minutes!

9 September 2026
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Reply from Arnold Clark Autoparts

Hi Philip,

Thank you for your review. We're pleased to hear our team was able to get everything sorted for you so quickly.

Autoparts Team

Rated 5 out of 5 stars

Quick and efficient

7 September 2026
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Reply from Arnold Clark Autoparts

Hi Margaret,

Thank you for your review. We're delighted you had a smooth experience and appreciate you taking the time to share your feedback.

Autoparts Team

Rated 5 out of 5 stars

12V battery for Mitsubishi Outlander PHEV

12V battery for Mitsubishi Outlander PHEV (2015).

Ordered Thursday, delivered Saturday.

Very happy

3 September 2026
Unprompted review
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi Miron,

Thank you for your review. We're delighted to hear your order reached you quickly and that you were pleased with your purchase.

Autoparts Team

Rated 5 out of 5 stars

Part arrived promptly

Part arrived promptly, good quality part and service

8 September 2026
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Reply from Arnold Clark Autoparts

Hi John,

Thank you for your kind feedback. We're pleased to hear you were happy with both the product and the service you received.

Autoparts Team

Rated 5 out of 5 stars

Easy to order,quick delivery

Easy to order,quick delivery. Good quality parts.

7 September 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi Raymond,

Thank you for your review. We're delighted to hear the process was straightforward and that you were happy with your purchase.

Autoparts Team

Rated 5 out of 5 stars

Brilliant prices and fast delivery will…

Brilliant prices and fast delivery will definitely be ordering from here again

7 September 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi Lucy,

Thanks for your great review! We're delighted to hear you were happy with the value and speedy service. We look forward to helping you again soon.

Autoparts Team

Rated 5 out of 5 stars

Fantastic

Fantastic, fast, reliable 👍

7 September 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi Christopher,

Thanks for taking the time to leave us a review. We're pleased to hear you found the service fast and reliable. Your feedback is much appreciated!

Autoparts Team

Rated 5 out of 5 stars

Genuine denso suction control valve

Quick delivery good price proper genuine part unlike all the ones on ebay
Fitted perfectly pleased

24 August 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi Andrew,

Thanks for your fantastic review! We're delighted to hear everything arrived quickly and fitted perfectly. We really appreciate your support.

Autoparts Team

Rated 5 out of 5 stars

Great price for part and fitting kit

Great price for part and fitting kit, quick next day delivery, compatibility check service available. Would use again!

10 September 2026
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Reply from Arnold Clark Autoparts

Great news! Thanks for your flowing review!

Autoparts Team

Rated 3 out of 5 stars

Vw transporter cover

Ordered it online and paid for it ,then had an email to confirm it was on its way then a couple of days later had another email to say it was out of stock till 3 September did I still want to go ahead? I said yes and then had an an email on 1 September to say it was on its way, but it didn’t arrive until 9th September.The problem I have is I was trying to call to ask about the delivery etc only to be told in an email there isn’t a phone number to contact you

1 September 2026
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Reply from Arnold Clark Autoparts

Thank you for your feedback, John.

We're sorry to hear there was a delay with your order and understand how frustrating it must have been to receive updates about stock availability and then have to wait longer than expected for delivery.

We're pleased the cover has now arrived, but we appreciate that getting timely information about your order was important to you.

Thank you again for your patience and for taking the time to share your experience with us.

Autoparts Team

Rated 5 out of 5 stars

Part as ordered & no issues with…

Part as ordered & no issues with delivery

2 September 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi Samantha,

Thanks for your review. We're delighted to hear your part arrived as expected and that everything went smoothly with the delivery.

Autoparts Team

Rated 5 out of 5 stars

Arrived very quickly

Arrived very quickly. Easy to chose and buy correct size

3 September 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi Bob,

Thanks for taking the time to leave a review. We're pleased to hear you found the ordering process easy and that your item arrived quickly.

Autoparts Team

Rated 5 out of 5 stars

Great to deal with

Great to deal with, extremely quick to respond to my questions. Thank you!

2 September 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi James,

Thank you for your kind feedback. We're glad we could assist with your questions and provide a positive experience.

Autoparts Team

Rated 1 out of 5 stars

Pretty poor follow through after online purchase

Bought an item, no updates to its arrival, week goes by, I ask for an update, I get a refund, I get an email asking how Arnold Clark done? The experience from purchase to cancellation was long and completely put on my shoulders, not really a great way of showing a first time customer how the business operates. With more cooperation and care i would have still repurchased but with it lacking it’s clear the customer doesn’t matter.

2 September 2026
Arnold Clark Autoparts logo

Reply from Arnold Clark Autoparts

Hi Joe,

Thank you for taking the time to share your feedback. We're sorry to hear you were disappointed with your experience and understand how frustrating this must have been.

Our team contacted you by email on Friday with more information regarding this matter. We appreciate you bringing your concerns to our attention, as feedback like yours helps us continue to improve our service.

Autoparts Team

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