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Rated 1 out of 5 stars

Recieved a dress which was really thin fabric, low quality. Not fit for purpose. Asked about returning it as it was too small and was told it needs to be returned to China at a min cost of between £17... See more

Rated 1 out of 5 stars

I ordered a pair of adidas Sambas from the German website, and what I received were clearly fake! The quality was poor, the sizing was off, and the overall appearance didn’t match the original p... See more

Rated 5 out of 5 stars

Always ahead of the curve, always anticipating buyers' needs and price point...that's how I define Arlo & Joy. Just when you think "I have everything I need," A&J pops up with a spectacular bangle, v... See more

Company replied

Rated 1 out of 5 stars

This a scam website.The original Arlo and Joy closed their doors 3 years ago. DO NOT BUY from this fraudulent company!! They are impersonating the original Arlo and Joy.

Company details

  1. Fashion Accessories Store

Information provided by various external sources

Relive the fun of shopping your girlfriend's closet. Our on trend online boutique offers a wide variety of jewelry, handbags, sunglasses and more. Shop Arlo and Joy today!


Contact info

1.7

Bad

TrustScore 1.5 out of 5

51 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Don't use this scam company!

Recieved a dress which was really thin fabric, low quality. Not fit for purpose. Asked about returning it as it was too small and was told it needs to be returned to China at a min cost of between £17 and £42. The dress was only £22. Emailed them to say their just another just another scam Internet company. They then offered me 5% refund. Clearly they need £20 more than I do. Told them where to go. The last thing I returned to China came back to me 4 months later.....joke! Stay well clear of this dodgy company.

26 July 2025
Unprompted review
Rated 1 out of 5 stars

They sell fake crap

They sell fake crap for the price of originals!! Do not buy here!!
Dumbo me fell into it!! Now trying to get my money back, but no one answers!!!

16 April 2025
Unprompted review
Rated 1 out of 5 stars

Fake shoes and zero customer service – avoid this store!

I ordered a pair of adidas Sambas from the German website, and what I received were clearly fake! The quality was poor, the sizing was off, and the overall appearance didn’t match the original product at all.

I contacted customer service immediately to return the shoes, but only received copy-paste automated replies – no return address, no real response. I also tried reaching out to the alternative contact provided in the PayPal confirmation, as suggested by the seller, but got no reply there either.

After weeks of trying to solve the issue directly, I had no choice but to open a dispute through PayPal in order to get my money back. Which thankfully worked very quickly!

I strongly advise others not to buy from this store! The products are not authentic, and there is absolutely no customer support if something goes wrong.

25 March 2025
Unprompted review
Rated 1 out of 5 stars

They are scammers

They are scammers. They provide a track and trace, but never gets updated. Don't buy from them.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Cute beach bag

My beach bag arrived fast and is really cute!

19 August 2021
Arlo & Joy logo

Reply from Arlo & Joy

We are so pleased you are happy with your new purchase and customer service. Thank you for shopping with us.

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