Stay away from Fill it ins . Mahjong are is easier than I thought it would be . Dimensions Mahjong is easier than regular Mahjong ( dimensions make it sound harder while it’s easier) . Warning with s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As I have said many times, the support from Arkadium is efficent, fast and so informative. They always resolve tech issues, they take into account my suggestions....they are diligent, reliable and the... See more
Company replied
Newman's Hard Crossword puzzles is created daily by Arkadium. I experienced an anomaly when signing on and found a link to customer service. I wrote my event and sent it. Text said they would answe... See more
Company replied
I've been an Arkadium subscriber for a number of years now. The support team at Arkadium is second to none. They respond quickly (although in my case the hemisphere difference means 12 hours) and i... See more
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Company details
Written by the company
Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.
Contact info
West 25th Street 40, 10010, New York, United States
- + 1 (212) 337 37 01
- support@arkadium.com
- www.arkadium.com
4.5
Excellent
555 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arkadium Games has instantaneous…
Arkadium Games has instantaneous customer support. I was having trouble getting past my ad blocker, working together we were able to resolve the issue. I have been a Arkadium Games player since 2022.
12 July 2025
Unprompted review
Reply from Arkadium
Hi Lynda! Thanks for the awesome feedback! 💬 We're happy we could sort out the ad blocker issue together 🚫📱. It means a lot to have you with us since 2022 — we truly appreciate your support and loyalty! 🙌💙
Helpful support! I was having trouble canceling my next…
I was having trouble canceling my next payment on a game that I no longer play. Experience has shown that support emails seldom get a response but I tried it. Surprise! I received a message in less than 24 hours and my problem was solved! A real person contacted me!!
13 July 2025
Unprompted review
Reply from Arkadium
Hi Terri! Thank you so much for your kind words! We're really glad to hear that our support team could help quickly and personally. If you ever need assistance again, we’re just a message away! 😊
The team are really receptive
The team are really receptive. They seem more than happy to help you. They have a quick response and keep you informed on their progress or solving of the problem. They are easy to work with and I am pleased. If you find it happened again, they go back to the problem.
30 June 2025
Unprompted review
Reply from Arkadium
Hi Carol! Thank you for the thoughtful review! We're so glad you found our team easy to work with and responsive throughout the process. We’re always here to help—even if the issue comes back. Your satisfaction means a lot to us! 💙🛠️
Whatever you did apparently it was temporary
Whatever you did apparently it was temporary. The game score is back to showing my highest score only!
10 July 2025
Unprompted review
Reply from Arkadium
Hi Edward. It seems like you experience leaderboard issue. Please, contact us on support@arkadium.com and we will assist you as soon as possible.
When I had a question
When I had a question, I received a very prompt response and also a follow-up email asking if I still had any issues. I really appreciated the follow-up.
9 July 2025
Unprompted review
Reply from Arkadium
Hi Loretta! Thank you for your lovely feedback! We're happy to hear our team was quick to respond and followed up to make sure everything was sorted. We're always here if you need us again! 💬✨
Their representative
Their representative, Rodrigo, tried every way possible for me to find the ad blocker that was keeping me from playing games on Arkadium. I'm a senior citizen on a fixed income and can't afford to subscribe to all the places that want me to, so Arkadium was my go-to place for things to occupy my mind and time...it really became a habit and now I've discovered what was causing the problem with Rodrigo's help.
7 July 2025
Unprompted review
Reply from Arkadium
Hi! Thank you so much for your kind words! We're glad Rodrigo could help you get back to enjoying Arkadium. It means a lot to us that our games are part of your daily routine. If you ever need anything else, we’re just a message away! 💙
Reply from Arkadium
Hi Vincent! Thank you for the great feedback! 😊 We're glad you had a positive experience with our support team. Friendly and professional service is exactly what we aim for! 💬👍
Complicated problem was fixed
After the website was revised I had an issue with ads popping up on my paid subscription. It must have been difficult to solve, it took some time but Arkadium kept working on it, and kept me up to date as well. It got fixed! All is fine. Thanks!
6 May 2025
Unprompted review
Reply from Arkadium
Hi! Thanks so much for your patience and kind words! 🙏 We’re glad the issue got fully resolved and that you felt supported along the way 😊 If anything else ever comes up, we’re just a click away. Enjoy your ad-free games! 🎮✨
Concern for my problem and great follow…
Concern for my problem and great follow up
30 June 2025
Unprompted review
Reply from Arkadium
Hi Marcia! Thanks a lot for your kind feedback! 😊 We're really glad to hear you felt supported and that the follow-up was helpful. 💬💙 Our team always aims to show care and make sure everything gets fully resolved! 🙌
The response was prompt and immediately…
The response was prompt and immediately corrected my problem.
1 July 2025
Unprompted review
Reply from Arkadium
Hi Louis! Thanks so much for your feedback! ⚡ We're happy to hear the response was quick and got things sorted right away. ✅💬 If you ever need help again, we're just a message away! 😊
I do several crossword puzzles almost…
I do several crossword puzzles almost daily and am quite pleased with the selection on Arkadium.
Recently I had a problem printing the puzzles, likely related to my computer (or my use of it), and contacted Arkadium. They responded promptly and after a few emails their guidance solved the problem. Their concern sold me on continuing a subscription.
26 June 2025
Unprompted review
Reply from Arkadium
Hi John! Thank you so much for your kind words! We're glad you're enjoying the crossword selection and really appreciate you reaching out when you hit a snag. It's great to hear our team could help resolve the printing issue—and we're thrilled to have you with us as a subscriber! 🧩🖨️💬
The screen came back for one day after…
The screen came back for one day after being a diminished screen for a week or so, you can only play to level 4, this has been going on for over a month, I am about ready to give up on Arkadium as much as I don't want to, so flustrating, love this game
thank you
Piffy07
1 July 2025
Unprompted review
Reply from Arkadium
Hi Gary, thanks for sharing this — we totally get how frustrating that must be, especially when you love the game! 😞 Please reach out to support@arkadium.com with the details, and our team will do their best to help you fix this for good. We're here for you! 🙌🎮
Had a few issues with working the games
sent an inquiry by email and within a few minutes had a response, very quick and was very helpful for me, they are really on top of service, awesome!
30 June 2025
Unprompted review
Reply from Arkadium
Thanks so much, Shefra! We’re really glad our team was able to help you quickly and get things running smoothly. If you ever need anything else, we’re just an email away. Happy gaming! 😊
Great company, great games, super people!
Arkadium support has always been very helpful and responsive to any questions or needs. Arkadium is a great games website and well worth the time. I have a paid yearly membership (very affordable), but even the free plan is quite worthwhile.
26 June 2025
Unprompted review
Reply from Arkadium
Hi Jeff! Thank you so much for your kind words! 😊 We're happy to hear you're enjoying both the games and the support. Your feedback means a lot to us—and we're glad you find value in both the paid and free memberships. Thanks for being part of the Arkadium community! 🎮💙
deleted my account with Arkadium…
I accidentally deleted my account with Arkadium. I reached out to Tech Services and within 12 hours I was back on. KUDOS!!!
24 June 2025
Unprompted review
Reply from Arkadium
Hi Sandra!
Thank you so much for the kind words! We're glad we could help you get back into your account so quickly. If you ever need anything else, we're just a message away. 😊 KUDOS right back at you! 💪🎮
Vladimir was great.
Vladimir was extremely helpful and consistently followed up, making sure my problem was resolved.
22 June 2025
Unprompted review
Reply from Arkadium
Thank you, Jim! 😊 We’re so glad Vladimir could assist you and stay on top of things until everything was sorted out. Your feedback means a lot — we’re always here to help! 🎯
Specific puzzle issue fix
I reported an issue with loading a certain puzzle on a specific date and there was immediate response (computer generated, I'm sure). The issue was resolved within hours of my report. Their team always solves issue as quickly as they can to make the gaming experience mor enjoyable.
16 June 2025
Unprompted review
Reply from Arkadium
Hi Sid! Thank you for your thoughtful review! 😊 We're glad the issue was resolved quickly and that you appreciate our efforts to keep your gaming experience smooth and enjoyable. 🎮 If anything else comes up, we're always here to help! 💬✨
blindingly fast & effective help
My access to games broke. Help was blindingly fast and solicitous. Conducive to a quick resolution.
16 June 2025
Unprompted review
Reply from Arkadium
Hi Ilan! Thanks a ton for the awesome feedback! ⚡ We're glad we could jump in quickly and get things sorted without delay. If you ever need anything else, we’re just a message away. Enjoy the games! 🎮🙌
Arkadium Games: wonderful site
Arkadium has two ways to play: either paid or “free”. Free means you watch ads periodically. There is a large diversity of game types: word games, card games, puzzle games, jigsaws,etc. You can chat with other players, or just play. Some games you can play against bots. When you run into a problem with the site, your question is answered within 24 hours by non-snooty people who actually help you. I highly recommend recommend Arkadium.
14 June 2025
Unprompted review
Reply from Arkadium
Hi Jilie! Thank you so much for the kind and thoughtful review! 😊 We're glad you enjoy the variety of games and appreciate the options we offer. Our support team works hard to be helpful and friendly, so it means a lot to hear your feedback. Thanks for recommending us — happy gaming! 🎮🧩🃏
The Right Way is the Right Way is Olga's Way
The quick informative response and follow up from Olga was impressive
6 June 2025
Unprompted review
Reply from Arkadium
Hi John! Thank you for the amazing shoutout! 🙌 We're so glad Olga's support made a great impression — she truly knows the right way! We'll be sure to pass your kind words along to her. 😊
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