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Argos Trade-In Reviews 

191
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the smooth and straightforward trade-in process from start to finish, noting that online transactions are handled promptly and efficiently without any unnecessary hassle. Consumers frequently mention that payments are received quickly via their preferred option shortly after the device is successfully assessed and confirmed. Though some consumers experienced issues with pricing disputes or lower final offers after their electronic devices underwent evaluation. A few people also reported frustrations regarding delayed customer service responses, payment delays, or misunderstandings about product conditions and missing peripherals. Some reviewers also noted difficulties when attempting to resolve these specific problems through communication.

What people talk about most

Service

Consumers find service to be a very straightforward, prompt, and professional process. Reviewers frequently... See more

User experience

Reviewers highlight high satisfaction with user experience, noting the process is quick, simple, and... See more

Payment

Clients share positive opinions on payment, highlighting a quick, simple process with funds deposited... See more

Product

Customers consistently note positive experiences with product, highlighting the convenient prepaid packaging... See more

Price

Customers had ambiguous experiences with price, with many reviewers reporting they were paid the fair price... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a very straightforward and prompt process. I knew what my top price quote was from the start. Free delivery packaging was sent out to me and I had an email a few days later, which gave the... See more

Rated 5 out of 5 stars

Completed online trade in form. Return packaging received within 2 days. Sent phone of on Friday. Notified that phone received on Tuesday. Trade in paid on Wednesday. Very efficient. Paid what had bee... See more

Rated 5 out of 5 stars

I received a fantastic service from Argos, I traded in my IPhone for a more up to date version, I received a fair price for my old phone which I was more than happy with. The whole experience with Arg... See more

Rated 5 out of 5 stars

Having had poor experience in the past dealing with trade in companies, I was impressed with this service. Easy process from start to finish. Amount paid as was suggested from the beginning & money in... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

191 reviews

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Asks customers to review

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Replied to 81% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(191)

186 reviews in the last 12 months

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Rated 5 out of 5 stars

Simple and fast

Made the process very easy. Sent me what I needed to post it back, just had to provide a small box for the phone. Email updates were on time and once they'd received the phone I got paid out inside of two days

12 May 2026
Rated 3 out of 5 stars

Great Trade-In Price, Dreadful Returns Service

Argos promised and came through with a great trade-in price for my old phone. If that was it, I'd be giving 5*, but the pre-paid sticker to send the item wasn't compatible with the post office returns system. Talking to the teller, it seems this happens a lot with pre-paid return labels from Argos - they just don't work. In the end I had to pay the return myself, which took off 1/4 of the trade-in price pay-out.

30 April 2026
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Reply from Argos Trade-In

Hello there,

Thank you for taking the time to leave us a review. We’re really pleased to hear you were happy with the trade-in price, though sorry to hear about the issue with the returns label.

We did try reaching out to better understand what happened, as this isn’t something we’ve come across before. We’d really appreciate any further detail on the issue at the Post Office so we can investigate this further.

Kind regards,
Argos Trade-In Team

Rated 5 out of 5 stars

Quick service

The price i was offered for my trade in was alot less then first offered although I did expect because it cost me £11 in postage i did want to have to pay that again to send to another company. I do not know why the price dropped from 212 to 126, it would be good if you know the reasons why or can contact someone to find out my phone was in perfect working order no scratches that i was aware of. Today I was contacted by Billy who explained why the price was lower I had put the wrong model details in so was quoted for a different phone my fault, was so please to know what happened even knowing it was my fault

6 May 2026
Rated 1 out of 5 stars

Price reduction

Price reduction

27 April 2026
Argos Trade-In logo

Reply from Argos Trade-In

Hello Laksan,

Thank you for taking the time to speak with our team regarding the price reduction on your order. We’re sorry to hear you were disappointed with the outcome. As explained over the phone, damage to the screen bezel is still classed as a fault under our grading criteria, which is why the device was requoted at the revised price.

We hope this helps clarify the outcome of your order.

Kind regards,
Argos Trade-in Team

Rated 5 out of 5 stars

Fast Payment and Smooth Trade-In Process

I traded in my device and received a good trade-in value. The process was smooth, well organised, and easy to complete. Payment was processed quickly after inspection, making the experience efficient and convenient overall.

27 April 2026
Rated 1 out of 5 stars

DO NOT TRUST THIS COMPANY!

DO NOT TRUST THIS COMPANY!

First they claimed they couldn't find my device. Then it magically appeared again and they claimed it didn't work. I had been using the phone for months and there was no issue before it was sent to them.

I asked to have it sent back and they have sent me someone else's phone that is not working.

They are liars and thieves!

24 February 2026
Unprompted review
Argos Trade-In logo

Reply from Argos Trade-In

Hello Anna, Thank you for bringing this to our attention. We have taken your feedback on board and have recently relaunched our trade-in service with improvements designed to make the experience smoother going forward.

Rated 1 out of 5 stars

Do not trust this company!

If I could give zero stars I would. Do not trust this company! They said they would give me £35 for a PS4 console. I sent it in. They then said they would only give £10 due to ‘missing peripherals’. It took ages to get a reply about what this meant. Turns out they took £25 off for no controller when the original agreement had never mentioned including a controller. I spent an hour on the phone and several emails saying they had broken the agreement - which they agreed they had - but got nowhere. They give you a very limited time to decide if you want the reduced price so I had to give up in the end and take the console back.
PostScript
A few days after I wrote the above review the company finally responded to my many emails by phoning. They said they would honour the original agreed amount and had therefore kept the console. I have now received this money. They said they are reviewing their information so this doesn’t happen to customers in future and also that they would review processes for communication and dealing with complaints. I have left the original review here as that was my experience but note they did eventually do the right thing in my case so maybe they will improve.

13 December 2025
Unprompted review
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Reply from Argos Trade-In

Hello, Thank you for bringing this to our attention. We have taken your feedback on board and have recently relaunched our trade-in service with improvements designed to make the experience smoother going forward.

Rated 1 out of 5 stars

WARNING: DO NOT USE THIS COMPANY

WARNING: DO NOT USE THIS COMPANY
Would go lower than 1 if I could.
By far and away, one of the worst experiences I have had with any company, ever.
No transparency, incredibly poor customer service, waiting days and days for manager call backs. Lost device. Poor posting instructions(make sure you get a tracking ID from the post office as they will refuse to help you without this and do not make this clear anywhere!). Poor English speakers. Incorrect information again and again depending on who you managed to speak to. Outright refusal to acknowledge or open any complaints.
There is something very dodgy and suspect about this company.
Argos, you should be ashamed for partnering with Likewize and putting your customers through this experience.
Much better options out there, do not be fooled by Likewize.
Read other reviews before using Likewize!
You have been warned.

18 September 2025
Unprompted review
Argos Trade-In logo

Reply from Argos Trade-In

Hello Daniel, Thank you for bringing this to our attention. We have taken your feedback on board and have recently relaunched our trade-in service with improvements designed to make the experience smoother going forward.

Rated 1 out of 5 stars

Awful Process - Do Not Recommend

Awful process - sent xbox which was working but with a potential fault. Based on that evidence they gave a trade in value of £70. Then came back with an offer of £0 and no explanation of the additional faults found - this section was left blank!!!

22 September 2025
Unprompted review
Argos Trade-In logo

Reply from Argos Trade-In

Hello Carol, Thank you for bringing this to our attention. We have taken your feedback on board and have recently relaunched our trade-in service with improvements designed to make the experience smoother going forward.

Rated 1 out of 5 stars

Awful experience

Awful experience. My phone trade in went through Likewize. They took over a month from receiving my phone to send me any money, and the amount I received was less than they quoted after having assessed the phone. They then told me that I was wrong about the assessment value and refused to honour their quote.

8 February 2023
Unprompted review
Argos Trade-In logo

Reply from Argos Trade-In

Hello Lucy, Thank you for bringing this to our attention. We have taken your feedback on board and have recently relaunched our trade-in service with improvements designed to make the experience smoother going forward.

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