This was a very straightforward and prompt process. I knew what my top price quote was from the start. Free delivery packaging was sent out to me and I had an email a few days later, which gave the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Completed online trade in form. Return packaging received within 2 days. Sent phone of on Friday. Notified that phone received on Tuesday. Trade in paid on Wednesday. Very efficient. Paid what had bee... See more
I received a fantastic service from Argos, I traded in my IPhone for a more up to date version, I received a fair price for my old phone which I was more than happy with. The whole experience with Arg... See more
Having had poor experience in the past dealing with trade in companies, I was impressed with this service. Easy process from start to finish. Amount paid as was suggested from the beginning & money in... See more
Company details
Contact info
Duke House, Perry Road, CM18 7ND, Harlow, United Kingdom
- 01277 361794
- support@argos-tradein.co.uk
- www.argos-tradein.co.uk
4.7
Excellent
191 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically takes over 1 month to reply
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Highly recommended service
Brilliant experience from start to finish. Happy with the price offered for my device. I received the packaging and instructions a couple of days later and payment was made very efficiently.
29 June 2026
So easy to set up the transaction
So easy to set up the transaction. Postage bag arrived promptly and was processed really quickly. Price was fair and money paid into my account same day as processing was done.
19 June 2026
The whole process could not have been…
The whole process could not have been easier or quicker.
26 June 2026
Easy to order online.
Easy to order online.
Fast delivery, and kept informed of parcel progress.
19 June 2026
Was great easy to use and helpful
Was easy to understand,Helpful in every way, Traded a switch and they sent me everything to post it to them for free and got what they offered, so I'm very happy with how they treated me.
25 June 2026
Fast service
Fast service . It took 3days from sending my phone to receiving my money. Fabulous experience.
24 June 2026
Mobile phone trade in
Really easy to use. Communication excellent. Paid promptly. Would definitely use again.
23 June 2026
My older Samsung Galaxy A13 5G…
My older Samsung Galaxy A13 5G Smartphone was not honestly that bad it was in great working condition the Volume was working well and the Camera's also we're working well and the apps all were working Fantastically well apart from a minor Scratch on the Screen I was offered £15 from a Local Shop as a second hand buying phones. I'm not HQ with your Trade -In service. From Mr Harjinder Singh
15 June 2026
Reply from Argos Trade-In
Hi there,
Thanks for taking the time to leave your feedback.
We’re sorry to hear you’re disappointed with the trade-in value. On inspection, the device was received with a cracked screen, which classifies it as faulty under our grading criteria and impacts the valuation.
If you’d like any further clarification on the assessment, please feel free to get in touch and we’ll be happy to explain this in more detail.
Kind regards,
Argos Trade-In
It was a very good price,and the money…
It was a very good price,and the money was straight in bank account.
11 June 2026
Excellent
Excellent, bought new phone Sunday instructions easy for trade in, received label and had agreed money in my account on Thursday.
18 June 2026
Great customer service.
Updated: I received a call today from Billy in customer services and several follow ups after he acted upon the feedback — honestly, a credit to the MTR team. I felt genuinely listened to, and he not only understood my concerns but agreed that improvements are needed to the customer journey — specifically around better informing customers about reasons a product may fall below their standards and what that means financially. I’d welcome those changes and hope they improve the overall experience for future customers.
My original review -I think it’s terrible that you lure people in with a favourable price but then offer less than half for any issue. My Mac battery was apparently tested at 76% (bear in mind the battery settings stated normal) and due to it being under 80% you would only give me less than half the stated amount.
It’d be better to be transparent to people about price tiers so that they’re better informed before sending off their electronics to you.
15 June 2026
Well organised
Well organised. Clear instructions how to send old phone back. Payment made swiftly.
12 June 2026
Not great if I'm honest. Still not great if I'm honest.
Not great if I'm honest.
Update: Just taken a call from your 'customer service' team. Team member was arguementative and did not offer to resolve anything. Just over talked me.
Yes, you're right. Still not resolved.
Still not great...in fact pretty poor service. Won't use again....there are better companies around.
12 June 2026
Reply from Argos Trade-In
Hi, thanks for your feedback.
We’re sorry to hear you’re not satisfied with your experience. We did reach out to try and understand the issue and offer support, but appreciate that the conversation didn’t resolve things for you.
If you’d like to revisit this, please get in touch and we’ll do our best to help.
Kind regards,
Argos Trade-In Team
Was hoping for a little more Trade In
Was hoping for a little more but the agreed funds were with me shortly after checking the watch
9 June 2026
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