Archiproducts Reviews 818

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I placed the order for the Vitra ACX Mesh chair on 20.02.2026 and received it today, 21.04.2026. Right after purchasing, I immediately received an updated delivery estimate, and in the end the chair a... See more

Company replied

Rated 5 out of 5 stars

I recently needed to get new feet for a chair I bought years ago off Archiproducts. (For medical reasons we needed to swap the wheels for solid feet). Archiproducts were incredibly helpful - th... See more

Company replied

Rated 2 out of 5 stars

I placed an order on 29 November (black friday). It was supposed to arrive at the beginning of January (I was counting on this delay). Since then they've been giving me delays, it's now March and... See more

Company replied

Rated 1 out of 5 stars

Have contacted them multiple times to ask them to stop sending emails and have unsubscribed from their mailing list but still getting spamed with several emailed daily. (Edit) It clearly says th... See more

Company replied

Company details

  1. Decoration and Interior Design Store
  2. Bar Restaurant Furniture Store
  3. Furniture Manufacturer
  4. Garden Furniture Shop
  5. Interior Designer
  6. Outdoor Furniture Store

Written by the company

Archiproducts.com, the most powerful search engine for architecture and design products


Contact info

3.6

Average

TrustScore 3.5 out of 5

818 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 41% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Very long time until delivery. No status messages

Product was delivered as ordered. No complaint about this part. Although it was clear that the product will have a rather long production time, i did never Receiver a status Message. All of a sudden i received a message from dhl that the product will arrive on das x.

16 September 2021
Rated 3 out of 5 stars

Never send back

I ordered three items. Waiting time was very long, but even worse, when I asked how to return one element I got no feedback at all.
This is relative mediocre service.

16 September 2021
Archiproducts logo

Reply from Archiproducts

Dear Silvia, we have carefully checked in our system and could not find any request from you and with reference to your order number. I kindly invite you to send your request to store-support@archiproducts.com or access your reserved area and follow the steps to get in touch with our customer service: we would extend the terms for the right of withdrawal if you still want to return one of the items.
As your claim on the long waiting time, the product ordered are handmade and their production time is 4/5 weeks, as stated in your order confirmation. Please accept our sincere apologies for shipping the product a few days later - in the 6th week.

Rated 5 out of 5 stars

good experience

i was quite concerned after seeing a few negative reviews about shipping and handling but i proceeded with my purchase and personally had a pretty experience. the item arrived faster than expected and handled by dhl who i trust immensely. the only down side was that the item could have had more protection, it was an abs (plastic) table but came with no padding in the box. luckily there were no breaks or noticeable marks.

16 September 2021
Rated 5 out of 5 stars

Love the site!

Love the site!

Great choice of brands & products; one purchase so far, all handled very professional. Estimated shipment time was ~6 weeks and this worked out almost on the day.

16 September 2021
Rated 5 out of 5 stars

One of my favourite places to shop

I have purchased several items from Archiproducts and have been extremely happy with the customer service and communication, as well as the huge range of high quality products. One of my favourite sites - I’m hooked!

16 September 2021
Unprompted review
Rated 5 out of 5 stars

Great product and customer service

I cannot praise customer service highly enough.
There were delays largely as a result of COVID but Danillo kept me fully informed and always responded to my messages promptly.
The outside chairs when they arrived were stylish, well made and were definitely worth waiting for.

13 September 2021
Unprompted review
Rated 5 out of 5 stars

Best service ever

I have been buying lots of items from Archiproducts through my architect, for my house in Greece. I saw this beautiful outdoor table and called the number in Italy. Marina answered the call, and I must say her professional attitude came through immediately. She arranged everything. And within 6 weeks the table arrived. The quality of this table is superb. And so is the team that helped me enjoy it for years to come.

13 September 2021
Unprompted review
Rated 5 out of 5 stars

It was my first time ordering from…

It was my first time ordering from Archiproducts. I received my item earlier than expected. DHL damaged the product and as a result one of the pieces was broken. Marcella was excellent. With no argument she refunded me. I received the credit on my Visa within ten days. I will definitely purchase from them again.

1 September 2021
Unprompted review
Rated 5 out of 5 stars

Great price, support and delivery

Good experience with Archiporoducts. Ordered a radiator which was much cheaper than other providers. The product came a little too late, but the support for clarifying the delay was good. Answers came in a timely manner. The radiator has arrived well packaged and looks great.

25 August 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look