Aqualisa Showers Reviews 

Liam was very helpful when ordering my new shower. He was very clearly spoken, knowledgeable of the product, went through all the options and made the whole process very simple with no high pressure sell. I have had an Aqualisa shower for 14 years and it has been excellent.

Helpful and clear on options for resolving shower query

Very good customer service, friendly & explained everything very well

My problem was dealt with professionally and efficiently, a replacement part was sent out promptly. Communication very good.

Dino was extremely helpful and made the process that would be followed very clear. It was good to speak to a person and not have to key in lots of numbers and make responses to questions asked by a machine. I believe Aqualisa have their customer service process just right. very professional. I now wait for an appointment date and time. Terry

Absolutely rubbish don't waste your time or money. Problem after Problem.

Having left a message requesting a call back regarding my request for an engineer’s visit to inspect and service, if necessary, my Aquilisa Quartz shower unit, I received the call after a short break. The call was handled efficiently, with great courtesy and understanding by Shenai for which I thank her sincerely for her help. I await a call to schedule said service visit in the fullness of time and hope the outcome is dealt with in the same enviable fashion.

Daniel was clear and explained everything, booked in a new shower replacement for my elderly mother - seamless transaction

One of the most important aspects when you are dealing with a company over the phone is that when you are told you will get a call back, you actually get one and it is within the time frame you were given. This is exactly what Emily Dyer did and when I received the call my it was to tell me problem had been overcome. First class service Emily.

Ordering service very good

Quick and easy to diagnose and rectify with an agreed solution. Teresa via email and over the phone was lovely to deal with and was a pleasure. Great service.

Tom was very helpful and explained all options clearly.
Now awaiting delivery!

Options available to me were clearly spelt out with no ambiguity.

Dino was very helpful and efficient. However the negative points were the wait time to speak to someone. It was almost 30 minutes, the other issue was the background noise and as someone with hearing difficulties this made it hard for me to hear clearly what Dino was saying.

Clarity and help

I originally wrote about my poor experience contacting Aqualisa over the weekend, only to realise that you received no support until 9am on Monday. My appointment was then booked for 3 weeks later for someone to come and repair the shower. I have since received a call and an answerphone message to say my appointment will be delayed by a further 10 DAYS due to the illness of an engineer. Whilst I sympathise with that engineer, delaying a customer by a further 10 days without a shower or an alternative is not acceptable. I then tried to call back to discuss it, only to find there was a 30 mins wait to get through to someone. Aqualisa, come on. These are not £100 showers from a local DIY store!

Shenai appeared to ask all the questions relevant to my ongoing issue, however I wasn’t left feeling very optimistic.
I have had a brand new bathroom fitted at great expense and before I was able to use it I had a problem with the shower.
I am STILL waiting to hear about an appointment.

Bought the shower unit in November 2025, installed early January 2026 and has become faulty already. I've had Aqualisa showers before and have been pleased , so was disappointed with the performance of this latest one. What really annoys me it the length of time waiting for an engineer appointment. After having to wait for the first appointment , it was cancelled the day before as the engineer was sick, (and no cover apparently) and over a week before an alternative could be offered. Restricted mobility of a family member following surgery is an issue at the moment, but of course this doesn't matter to the booking system. Seems to me both the products and the service are not what it once was. I shall not be replacing with Aqualisa again.
I have amended the rating to reflect the engineers call who was polite and helpful. Shower unit repaired by replacement of a component.

Great communication clear and concise. Spoke to different people at different times as we wanted more advice before making decisions, they clearly read our conversation history and delivered. Thank you for great customer service. Just had new shower fitted, amazing service, extremely professional guy. We would 💯 recommend Aqualisa

Jenifer was Incredibly helpful over the telephone and i was impressed with how quickly the problem was solved.
5 ***** service - THANK YOU