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Apuls.dk Reviews 

3,192
•
TrustScore 4 out of 5

4.2

Fitness Equipment Store
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See what reviewers are saying

Rated 1 out of 5 stars

Heartbroken and completely deceived by Apuls Title: Deceived into buying a broken reformer—customer support completely dismissed me I was so excited to buy the Odin Valkyrie Reformer to practice... See more

Company replied

Rated 5 out of 5 stars

Update on my order. Customer service contacted me quickly after I wrote to them about my items, and they sincerely apologized and made sure to ship my items the same day. At the same time, they g... See more

Company replied

Rated 5 out of 5 stars

I ordered a Christmas gift with HOME DELIVERY to another location. However, the package was sent to a pickup point. The first person answered me only "sorry". The second person handled the situation v... See more

Company replied

Rated 5 out of 5 stars

I had an initial problem with the bike, which was caused by my own setting up the bike. It was of course stressful at first but customer service messaged very quickly to try and talk me through the pr... See more

Company details

  1. Fitness Equipment Store
  2. also in
  3. Bike Accessories Store
  4. Fitness and Nutrition Service
  5. Running Store
  6. Skin Care Clinic
  7. Winter sport Store

Written by the company

Hos Apuls.dk er det altafgørende at kunden har haft en god oplevelse. Hvis du har brug for vejledning eller bare en god snak, er du altid velkommen til at kontakte os på 6062 7100 eller info@apuls.dk. Vi sælger både træningsudstyr, træningsmaskiner, sportspleje, wellness produkter og meget mere. Alle vores varer har dog et højt krav til kvaliteten samt skarpe priser.

Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(3,192)

561 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent Customer Care

I had an initial problem with the bike, which was caused by my own setting up the bike. It was of course stressful at first but customer service messaged very quickly to try and talk me through the problem. They were able to verify the issue in my setup, show how to get everything to work, and do so very kindly and quickly. The bike works very well as advertised so I was very pleased about choosing here to buy the exercise bike. Highly recommended.

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I have shopped at Apuls before, recently and I will do so again in the future.

Always quick delivery and great service, when service is required.

30 March 2024
Unprompted review
Rated 5 out of 5 stars

Quick shipping

Quick shipping, product as described.
Initial contact could be faster but once reached out to customer support, the subsequent case handling was quick and to satisfaction

21 September 2023
Unprompted review
Rated 1 out of 5 stars

Package delayed with no updates

Update: I still (september 5th) have not received my order and I don't know when its coming. I ordered on July 27th, 6 weeks ago. I bought the same thing as a gift on Amazon and it arrived within a couple of days. (I was gonna give the one from Apuls if it had arrived in time)

I don't get any information about except when I reach out, and then they say a new date, and nothing happens by that date so I (not them) reach out again. Rinse and repeat. On the plus side they always reply to my emails and they've offered discounts

They sent me an email AFTER I wrote this review, and then immediately replied to this review saying they had "already informed me". (No, you mean that you "JUST informed me")

Original review:
Hi, you sent me an email asking for a review and since I am still (...!) waiting for my package this is the only one I can give. In the email, the 5 stars button links to this page, but the 1 star button doesnt, so you obviously only wanted to publish my review if it was a good one. But now you are getting what you asked for, sorry.

11 August 2023
Apuls.dk logo

Reply from Apuls.dk

Hi Martin

Sorry for not reaching out in time.

I can see that there is a delay on your order, but we have already informed you by email. Can you reply back to us on that email so that we can make sure that you have the right informations about your order and?

Hope to hear from you.

Best regards
Kevin, Apuls.dk

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