Overall was a fairly good experience with booking and Apollo personnel in general. However, the LDV van was very noisy, cruise control would cut out intermittently and we had a concern coming ba... See more
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Take the ultimate adventure with Apollo, thl’s flagship rental brand. With the most extensive and diverse fleet, Apollo has an unrivalled selection of options to suit every traveller’s unique style and needs. Apollo offers a motorhome for every kind of traveller and every kind of journey. Whether it’s a family making memories at a favourite holiday park, a couple chasing a romantic escape, or friends embarking on a bucket-list road trip; Apollo has the right motorhome to match the moment.
2022, Auckland, New Zealand
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The vehicles are dirty and in poor condition, and some of the staff are extremely rude and unhelpful.

Reply from Apollo Motorhome Holidays

Reply from Apollo Motorhome Holidays
Loved the convineance of a Motorhome but was let down by the cleanliness of it. Floor was sticky from I don't know what. Sheets smelt like they had not been cleaned I sprayed deodorant on them to help. We didn't use the television as a bracket was missing at the back of it to keep it in one place.
Would not recommend. We were given a poorly maintained and damaged vehicle which was not clean and stunk inside. The bed was very uncomfortable and overall experience didn’t come close to meeting our expectations. Considering the rates Apollo charges to hire these vehicles we expected much more.
Our experience was amazing, the motorhome had everything we needed to feel comfortable, warm, and cozy.
The app thl helped us to find the best spots to stay (paid and free).
We had a minimum accident and the staff responded immediately, and we didn’t get charged as it wasn’t our responsibility.
Excelente way to explore NZ and enjoy our holidays! Thanks

Reply from Apollo Motorhome Holidays

Reply from Apollo Motorhome Holidays
Great experience! The service was excellent. The team was very helpful during both the pick-up and drop-off process. Highly recommended!

Reply from Apollo Motorhome Holidays

Reply from Apollo Motorhome Holidays
You should review the feedback already provided on the state of items found faulty or damaged on the vehicle provided.
Overall, we still had a great time but the experience could have been much improved without the niggles we encountered.

Reply from Apollo Motorhome Holidays
I picked up my campervan from the Queenstown branch & returned it in Christchurch. Service was great, with friendly & energetic staff who made the collection & return process smooth, while also answering any questions we had without hesitation.

Reply from Apollo Motorhome Holidays

Reply from Apollo Motorhome Holidays
The Apollo Euro Plus was so gorgeous! So roomy, new & lots of storage. It was perfect for 3 weeks in NZ in the winter. It drove well & was full efficient. The team were so helpful on pick up & drop off, defo recommend!

Reply from Apollo Motorhome Holidays

Reply from Apollo Motorhome Holidays

Reply from Apollo Motorhome Holidays
Really easy to book online. Excellent Thl roadtrip app. has really handy information.
Crew at Alice Springs were excellent upon pick-up and return. Vehicle, Hitop, had everything provided and was really neat and clean. All I had to do was buy food and drinking water and was then off on the West MacDonnell Ranges road trip.

Reply from Apollo Motorhome Holidays
Great experiences for long drive. Very comfortable grtting around. But recommend driving low in low 100s coz we had old model with 71 L diesel capacity and would probably go for 450-500 km max. Thanks

Reply from Apollo Motorhome Holidays
Pick up was quick and clear and I was able to use the features of the motor home.
Return was quick and simple.
Motor home drove well had agreat fridge and the cooler was proceless.
When we had a blowout back up service was quick thorough and allowed us to continue our holiday without trouble.

Reply from Apollo Motorhome Holidays
Service of staff was good at check in/out. Overall the condition of the motorhome was alright. However some stuff was not working quite well as the fridge was faulty , the canopy had a loose screw, the sink stopper also had a loose screw. The electric kettle has a rusty coil inside. Our family’s another motorhome had a tough time figuring out why it didn’t get charged despite plugging in at the campground- all because of the power on/off to the motorhome charging battery. Maintenance should be done and checked more regularly and thoroughly.

Reply from Apollo Motorhome Holidays
I first went to check the campervan before booking and the staff explained things very well.
Despite it being an off season, an older vehicle was given.
The grey water tap was leaking a little and there was very little assistance for the same.
More importantly the heater on the Aircon was not working. Despite being on a call with the team for half an hour, they couldn’t help.
I was asked to drive all the way back to Hobart to get it sorted, which was impossible. That experience made the trip a little less enjoyable.

Reply from Apollo Motorhome Holidays
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