Apex Gaming PCs Reviews 

546
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting that PCs run smoothly, are well-built, and are easy to set up for gaming. Many also commend the exceptional customer service and helpful staff, who offer quick, knowledgeable, and personalized support throughout the buying process and beyond, ensuring customer needs are met. However, some customers noted concerns with order fulfillment and product delivery, experiencing longer wait times, conflicting updates, or items arriving damaged due to packaging. Additionally, a few reviewers mentioned initial product issues like unconnected power cords, faulty components, or the PC not working upon arrival, requiring further troubleshooting or assembly.

What people talk about most

Product

Users describe positive interactions with product, with many expressing satisfaction with their purchases and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, knowledge,... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the website easy to navigate... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers praising the easy and convenient process,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work t... See more

Rated 4 out of 5 stars

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more

Rated 4 out of 5 stars

Apex Gaming wanted to make sure the PC met my needs, which made the experience amazing. Apex kept in constant communication with updates from the time they started the build until the PC was delivered... See more

Company replied

Rated 5 out of 5 stars

My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with s... See more


Company details

  1. Computer Hardware Manufacturer

Written by the company

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

546 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.3

All reviews

(546)

272 reviews in the last 12 months

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Rated 5 out of 5 stars

Very Pleased!

This is my first gaming PC, and I have been very pleased!

I would like to give a shout-out to the customer service department because they were super helpful! Shortly after my PC arrived I thought there was an issue. Whenever I emailed tech support, they always responded within 24 hours. Then, when I had to call, Tim stayed on the phone with me for over an hour. He even said he was missing a meeting so that he could find the issue for me. In the end, it was a Windows issue and there was nothing at all wrong with my PC. But, I never would have been able to figure it out without his help.

I'm happy to recommend Apex to anyone looking for a new gaming PC!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Good group of people who actually care…

Good group of people who actually care about the product they are putting out, Brandon was awesome talking to, he cares about the customer and wants to make sure they are getting the best from the company that they can. I would definitely get another pc from these guys again in the future.

20 April 2026
Unprompted review
Rated 4 out of 5 stars

Experience was alright

Experience was alright. It would be mich better if wasn't force to have a phone call about pc but could do over email. Unboxing video wasn't that helpful. Also no instructions with it to do lights or list of locations to do driver updates when the pc bsod several times. If I could of done it over, would of built my own but I am liking the computer. Date of experience is since I have gotten it.

26 February 2026
Unprompted review
Rated 4 out of 5 stars

The pc is amazing, however...

The pc is amazing, however, for seemingly no reason at all, every few hours the pc restarts itself and I have yet to find a solution, however, besides that, the pc is wonderful and works very well and is able to run stable, however that 1 issue is what is stopping me from giving 5 stars

8 April 2026
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello James, thank you for bringing this to our attention. We definitely want to get those restarts sorted out for you. In case you were unaware, your order comes with lifetime tech support. I'm going to reach out to you via email now, and we look forward to getting this fixed up.

Rated 5 out of 5 stars

My new computer is beautiful

My new computer is beautiful, silent and powerful. I could not be more pleased. They followed up with a personal phone call after a couple of weeks to make sure I was happy, and answered a couple of questions with very helpful answers.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Worst pc I have ever got pc runs so…

Worst pc I have ever got pc runs so slow I can’t play my games without having issue with downloading it not running good fps and I can’t even play a simple game like valorant what a joke.

6 April 2026
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello Enzo, thank you for bringing this to our attention. We're very sorry to hear you are experiencing performance issues. In case you were not aware, your PC comes with lifetime tech support, and based on your description, this will very likely be an easy fix. We are unable to locate an order under the name you've used here, so please do reach out to us at Support@ApexGamingPCs.com and we'll 100% get this fixed up.

Rated 5 out of 5 stars

Personalized and thoughtful

It was very personalized- they asked what programs we’d be running and what we exactly we needed. Never made us feel dumb for not understanding something. Explained everything very well.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Asked a question, got the red carpet!

I used their chat to ask about a hard drive and they went full ham on me. Detailed instructions, pictures, links to HDs that work and accessories I might need and a invite to a video call if I needed help installing it.

2 April 2026
Unprompted review
Rated 4 out of 5 stars

A small bump in the road, but overall very good service

The constant feedback and being able to talk to someone whenever i had questions was a big positive to me. I got a little worried when i was making payments but had no tracking number or evidence of my computer even existing but after a couple weeks, i got a tracking number and had my computer within the next week. And the computer works wonderfully, exactly what i wanted and needed out of a gaming PC.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Worse pc ever do not buy uses older…

Worse
pc ever do not buy uses older parts and wants a outrageous price for it the pc doesn't last for shit and it boot loops even after you've trouble shooted multiple times you're better off getting a pcs from Facebook than this garbage pc

11 January 2026
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hi there,

We’re really sorry to hear about your experience — that’s definitely not the performance we expect from our systems.

We want to clarify that we only use brand new components in all of our builds, and every PC is thoroughly tested before it leaves our facility. Based on what you’re describing, it’s very possible the issue is related to the CMOS being reset during shipping, which can sometimes cause boot looping. The good news is that this is typically a quick and easy fix.

It does look like we hadn’t received any prior contact from you about this issue, so we weren’t aware you were experiencing problems. Every system we sell includes lifetime technical support and is backed by a warranty, and we’re always here to help — we just need customers to reach out so we can step in.

We’ve sent you an email and would really appreciate the chance to work with you directly to get this resolved as quickly as possible. Our goal is to make sure your PC is running exactly as it should.

Rated 5 out of 5 stars

My experience with Apex has been… phenomenal


My experience with Apex has been fantastic. You’re customer service people were always readily able to answer my questions, you’re prices were the best I’d seen given the current circumstances, and the rig has worked phenomenally.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Purchasing was smooth and easy, customer service was excellent, shipping was quick and had no complications, and assembling the wires was super easy.

25 January 2026
Unprompted review
Rated 1 out of 5 stars

Replaced Mother Board. Be very wary

If I could rate this less I would. This team was great until a mother board ethernet driver went bad. I offered to replace the board rather than shipping the computer back and waiting forever to get it turned around. So I paid for the new board with the indication it would be credited when the old one was returned. After waiting well over a month+, I get a note from them that the original mother board was damaged and credit would not be forthcoming. When the board left my possession the damage to the board was not there. Yet it was shipped in the same container and paced the same as the replacement board. with yet another $800 investment in a $6,000 computer, I am of the opinion that I was taken for a ride. I an not a happy customer.

24 March 2026
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Thank you for your feedback. We’re sorry to hear about your frustration and understand how disappointing this situation has been.

To clarify a few important points, the deposit for the replacement motherboard was $230, not $800. This deposit is refunded once the original component is returned in a condition that allows the manufacturer to process it under their replacement policy.

In this case, the returned motherboard unfortunately had extensive physical damage to the interior of the CPU socket. This type of damage makes the component ineligible for manufacturer replacement. It’s also important to note that the motherboard was received by us with the protective plastic socket cover still in place. Because of this, the damage could not have occurred during shipping, as the cover would have prevented any contact with the socket pins in transit.

We absolutely do work with customers to file shipping claims when damage occurs during transit. However, based on the condition in which the board was received, this was not consistent with shipping-related damage.

We strive to be as transparent as possible with our replacement process and policies, and we regret that this situation did not meet your expectations. If you would like to discuss this further, we’re happy to review the case with you again and answer any remaining questions.

Rated 5 out of 5 stars

Apex Gaming PCs is hands down the best…

Apex Gaming PCs is hands down the best system builder I’ve encountered. After dealing with several major brands, Apex stands out for their superior build quality and 'elite' support. A huge shoutout to Robert H. for his incredible customer service he was responsive, professional, and went above and beyond. My PC is running flawlessly; I won’t be shopping anywhere else.

20 March 2026
Unprompted review

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