Apex Gaming PCs Reviews 

548
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting that PCs run smoothly, are well-built, and are easy to set up for gaming. Many also commend the exceptional customer service and helpful staff, who offer quick, knowledgeable, and personalized support throughout the buying process and beyond, ensuring customer needs are met. However, some customers noted concerns with order fulfillment and product delivery, experiencing longer wait times, conflicting updates, or items arriving damaged due to packaging. Additionally, a few reviewers mentioned initial product issues like unconnected power cords, faulty components, or the PC not working upon arrival, requiring further troubleshooting or assembly.

What people talk about most

Product

Users describe positive interactions with product, with many expressing satisfaction with their purchases and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, knowledge,... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the website easy to navigate... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers praising the easy and convenient process,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work t... See more

Rated 4 out of 5 stars

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more

Rated 4 out of 5 stars

Apex Gaming wanted to make sure the PC met my needs, which made the experience amazing. Apex kept in constant communication with updates from the time they started the build until the PC was delivered... See more

Company replied

Rated 5 out of 5 stars

My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with s... See more


Company details

  1. Computer Hardware Manufacturer

Written by the company

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

548 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(548)

273 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Took so long to find 1 peice for them…

Took so long to find 1 peice for them to build it and it came broken in the mail which meant I had to spend £700+ for repairs

24 April 2026
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Thank you for bringing this to our attention and we're very sorry to hear this happened. For future reference, we are able to replace components that are damaged under these circumstances via our hardware warranty. As you saw, we package our systems extensively, but shipping damage is sometimes unfortunately unavoidable, particularly with international orders. We hope you understand that shipping damage is outside of our control, but we will still do whatever we can to make you whole.

We are unable to identify your order with the information you've provided, and we were unable to locate any similar case in our open or recent tickets. If you would like our assistance resolving this matter, please reach out to us at Support@ApexGamingPCs.com and we're happy to help.

Rated 5 out of 5 stars

Waiting on verification of…

Waiting on verification of payment…still but overall I love how they don’t use lenders and it’s straight through them! So can’t wait to try my new pc out when I receive it!

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Overall a really good experience

When I called with questions, or sent questions via email, I received prompt answers and comments. I was kept informed about the build of the pc and shipping.

It was a really good experience!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Looking for a PC? This is your answer!

Purchasing our first PC for gaming, streaming and school work and we ended up with an apex streamer after weeks of research. Being our first PC we had A LOT of questions & Brandon was phenomenal in answering them, helping us setup the best PC for us after our purchase, and making us feel 100x better than walking into a big box storefront. The whole process was very personalized which felt unique for something that could have just been bought online. Thanks Brandon!

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Replaced PSU + More. poor customer support

I spent roughly $3,500 on a custom built pc with compatible parts. It took 3 months for them to build and ship the computer. Although they communicated their delays, they did not tell me why it was delayed. After 3 months of waiting it finally arrived.. only at the wrong address. I finally got it and set it up. After about a week, I found an issue. When experiencing high usage, the PSU’s (750W Manik power supply) internal safety mechanism would be tripped, causing the computer to shut off. This sometimes happened on boot. After dealing with this for months, I finally replaced it with a Corsair RM850e. No issues since. Apex experienced a recall of about 17000 units due to no proper safety labeling. I got a letter in the mail about how the unit was “unsafe” and I needed to “put this sticker on the unit” after I replaced the already faulty power supply. On top of that, it came with the gpu bracket incorrectly mounted, so I had to reposition it in order to plug in my monitors. Manik’s (apex’s house brand) poorly made fans rock and click inside the case. The Manik case has very poor airflow. The BT and WIFI adapters Apex sent were flimsy and broke almost immediately. After replacing nearly every part in the computer, it runs like a dream. I’d like to say this is user error but there were no other options for these faulty parts.

29 May 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hi Adam, we are very sorry to hear about all of the issues you have had with your PC. If you could please email us at Support@ApexGamingPCs.com, or modify your review to include your order number, we would love the chance to do what we can to make things right.

Rated 5 out of 5 stars

Brady P

Brady. P was really nice and straight forward! Fixed the issue with the addresses and process of payment with ease! =^_^=

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Awesome pc and customer service

They did a great job all around. Had a couple hiccups through out the build but brandon was great. Only thing id recommend is they get alittle better with communicating the build status if a problem arises. Other than that great. Pc is great runs amazing no issues as well.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Follow up upgrade suggestions

System engineer Brandon Walker called and really went into detail about what each component does and why a single upgrade has to be supported by the surrounding structure. He broke things down well and is Extremely professional and knowledgeable, and this reflects well on his position and AGPcs

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service exceeded expectations again!

While waiting on my PC to arrive I have been trying to maximize my setup, which included a monitor that could perform the best within my price range. I called the customer support for help. Tim helped me (for the second time on a different topic, he's the CSM, and is awesome) make a decision that would support my new system the best while I was looking and relaying specs to him while in the store. That is the definition of "above and beyond" customer service.

Also, I want to give credit to Brant?!? Maybe? You were very helpful in the time I spoke with you, and I cannot find the paper where I wrote your name down on. Sorry bro.

Also, credit to John. I called about new dimensions to my case and he was more than helpful.

I think that is all. However, this isn't a bad problem to have. Apex has better customer service.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

They called me to make sure I got…

They called me to make sure I got exactly what I wanted. I'm very new to PCs and haven't had one before and so I had a lot of questions. I spoke with Brandon Walker on the phone and he happily answered any questions I had which helped me a lot. He made sure I knew what I was getting and how each thing works. I am very satisfied with the call.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

The PC build was excellent

The PC build was excellent, and the customer service was outstanding. Overall, this is a top-tier company to work with. The delivery was also great—safe and on time.

31 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look