Having made a booking and paid in advance, upon arrival my registration wasn’t recognised. The audio assistant gave me guidance as to how to gain access. I then emailed the help desk to clarify the pr... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
let me start with negatives ...I am sure its not only my experience ...the online chat is confusing ...and frustrating ..especially if u considered aged ..or have any learning difficulty as an adult... See more
Company replied
Having pre booked parking I was given good information on what to do. There isn’t number plate recognition so you have to take a ticket on entry and speak to the attendant on exit. He was very helpful... See more
Company replied
The parking experience was not good due to lack of clear payment instructions when parking an EV during a 30min drop-off. What was meant to be £1 cost me £21.50. I left the car park overcharged, dis... See more
Company replied
Company details
Written by the company
Find secure, high-quality APCOA car parks in cities, towns, stations and airports across the UK. Save time by pre-booking or purchase a season ticket.
Contact info
Cowley Road 4-10, UB8 2XW, Uxbridge, United Kingdom
- www.apcoa.co.uk
4.2
Great
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quick prompt service
Quick prompt service! FinnJ handled my query swiftly and sorted it with ease. Thank you!
9 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your wonderful feedback! We're delighted to hear that Finn J was able to handle your query quickly and efficiently. We'll be sure to pass on your kind words to Finn.
APCOA UK
Car park experience in Manchester City
Booked our parking ticket on line, instructions were easy to follow. Upon arrival in Manchester car park was easy to find, used the code that was sent to my phone, parking was sorted in seconds and the bonus,it was a 5 minute walk to our hotel
3 July 2026
Reply from APCOA UK
Thank you for your fantastic review! We're delighted to hear that you found the booking process straightforward and that our arrival instructions made parking quick and hassle-free. It's great to know the car park was easy to find and that its convenient location, just a short walk from your hotel, made your trip even more enjoyable. We really appreciate your feedback and look forward to welcoming you again in the future.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Allow bookings to be amanded
All worked well on the day.
However I did initially book the wrong day as the website was set to the following day and not on the day and I couldn't amend it which was frustrating and had to pay twice.
Bring able to amend the booking would have been better.
7 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
If you haven’t already reached out to the Customer Service Team, please reach out to me via tpreviews@apcoa.com
I will be happy to assist you.
Kind Regards
Customer Service Team
APCOA UK
Cannot recommend this parking
Cannot recommend this parking, the spaces are tiny and there is so little room to manoeuvre.
8 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I booked ahead
I booked ahead , made sure I arrived on time and exited without problem . All in all a good experience .
8 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Car park easy to find
Car park was easy to find and no issues parking but we had problems connecting to the EV chargers which seemed to have a mind of their own. Parking was pre-paid and easy to organise.
8 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Safe and secure parking
Safe and secure parking. Clean with bike specific bays. Parking attendant promptly confirmed my booking each day.
2 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I attended East Midlands Airport rapid…
I attended East Midlands Airport rapid drop off zone today and then made a payment on the registered account I created earlier. The whole process was so user friendly, particularly my request for an email receipt. This was confirmed by an adviser, namely, J Finn who accessed my details with great clarity and efficiency. J Finn's prompt action reassured me about the payment having been confirmed. You often wonder whether payment has been securely received and JFinn's professionalism gave me the reassurance I needed.
8 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're delighted to hear that you found the payment process for East Midlands Airport's Rapid Drop Off zone straightforward and user-friendly. It's especially pleasing to know that J Finn was able to assist you efficiently and provide the reassurance you needed by promptly confirming your payment and email receipt request. We'll be sure to pass your kind comments on to J Finn, who I'm sure will appreciate the recognition. Thank you for your valued feedback
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Very good customer service really happy…
Very good customer service really happy with them. Very helpful 5 stars 🌟🌟🌟🌟🌟
8 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Quick resolution
After experiencing a technical issue, I contacted APCOA and Paul quickly resolved the problem and processed my refund without any hassle. The whole process was straightforward, and I really appreciated his prompt and professional help. Thank you, Paul!
8 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're sorry to hear you encountered a technical issue, but we're delighted that Paul was able to resolve it quickly and process your refund without any hassle. It's great to know his prompt, professional support made the process straightforward for you. We'll be sure to pass your kind words on to Paul, who will be pleased to receive your recognition.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Poor service
Recived a parking charge that I felt was incorrectly issued. After appealing using APCOA's online form, I received no correspondance from them. 4 weeks later I was issued a letter from a debt recovery company to say that my charge had been passed to them. I contacted APCOA directly and they gave me a helpline number to contact. No one answers this number. You can leave a voicemail but they don't get back to you. Finally spoke to someone via live chat. Although she confirmed that the charges had been cleared and they would inform the debt recovery company of this, the responses were slow and seemed disinterested and unapologetic to the grief this had caused. It seems this company with ignore you in the hopes that you pay.
8 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to receive correspondence from a debt recovery company while you believed your appeal was still being considered.
We sincerely apologise for the lack of communication regarding your appeal and for the difficulty you experienced when trying to contact us. This is not the level of service we aim to provide. While we're pleased that our Live Chat team was able to confirm that the charge had been cancelled, we appreciate that this did not make up for the worry and inconvenience caused.
Your comments regarding our communication, response times, and the service you received have been noted and will be shared with the relevant teams for review. We value your feedback as it helps us identify areas where we need to improve our processes and customer experience.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
A very easy and quick way to…
A very easy and quick way to communicate. The customer service was helpful as well.
8 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Disgusting company-
Disgusting company-They need observation training for their wardens. I get that people do take the Michael and park wherever they want and be inconsiderate. I today took a very elderly person to the hospital for an appointment. No wheelchairs available so I had to walk him down to his appointment so he didn’t fall or get lost (dementia patient) I get back to my car with a ticket on it and barriers (BARRIERS WERENT THERE ORIGINALLY). Disgusting it is idk how they sleep at night!
8 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
I have requested more details from you via Trust Pilot.
This will allow me to pass this information onto the relevant department.
I will wait for your reply.
Kind Regards
APCOA UK
Good costumer serie!!
20 June 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Very helpful and professional
Matt was so helpful and professional whilst helping me to resolve some long standing parking charges. I was very happy with the service and communication and how it was brought to resolution
26 June 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind review. We're delighted to hear that Matt was able to help you resolve your long-standing parking charges and that you were happy with the service and communication you received throughout the process. It's great to know Matt's professionalism and support helped bring everything to a satisfactory resolution. We'll be sure to pass your lovely feedback on to him. Thank you for taking the time to share your experience
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Good online price
Good online price, although on exit ticket said I owed a higher amount and didn’t recognise I had already paid. Had to contact help though exit machine which resolved issue but I’m sure this could be avoided.
7 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Very good safe car park place
7 July 2026
Reply from APCOA UK
Thank you for your positive feedback.
We're pleased to hear that you found our car park to be a safe place to park. Providing a secure and well-maintained environment for our customers is a priority, and we appreciate you taking the time to share your experience.
www.apcoaconnect.com.contact
Kind Regards
APCOA UK
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