Having made a booking and paid in advance, upon arrival my registration wasn’t recognised. The audio assistant gave me guidance as to how to gain access. I then emailed the help desk to clarify the pr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
let me start with negatives ...I am sure its not only my experience ...the online chat is confusing ...and frustrating ..especially if u considered aged ..or have any learning difficulty as an adult... See more
Company replied
Having pre booked parking I was given good information on what to do. There isn’t number plate recognition so you have to take a ticket on entry and speak to the attendant on exit. He was very helpful... See more
Company replied
The parking experience was not good due to lack of clear payment instructions when parking an EV during a 30min drop-off. What was meant to be £1 cost me £21.50. I left the car park overcharged, dis... See more
Company replied
Company details
Written by the company
Find secure, high-quality APCOA car parks in cities, towns, stations and airports across the UK. Save time by pre-booking or purchase a season ticket.
Contact info
Cowley Road 4-10, UB8 2XW, Uxbridge, United Kingdom
- www.apcoa.co.uk
4.2
Great
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Isabella H was very helpful
Isabella H was very helpful. Parker the auto response was not and needs work. Generally people are in need of advice they cannot find, so parker is actually detramental to the process of a live chat than supportive. Isabella was great in confirming i had already paid my charge as expected, adn that the text about unpaid costs was a scam (as thought). Not only that she promised to share and review to stop this confusing others in future. Great service, thanks.
10 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your detailed feedback. We're delighted to hear that Isabella H was able to provide the reassurance and support you needed by confirming your payment and helping you identify the scam message. We'll be sure to pass along your kind words to her.
We also appreciate your honest feedback about Parker. We're always looking for ways to improve our services, and your comments about the live chat experience are valuable. We'll ensure your feedback is shared with the relevant team as we continue to review and enhance our automated support. Thank you again for your feedback, and we're pleased Isabella was able to turn your experience into a positive one.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Prompt service , many thanks
I had a problem with my booking due to a mistake a made. I wrote to explain my situation and was swiftly refunded by your team, many thanks to Paul Harwood for great customer service!
7 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your wonderful feedback! We're pleased to hear that your issue was resolved quickly and that Paul Harwood was able to assist you with your booking. We understand that mistakes can happen, and we're glad our team could provide a swift refund and make the process as straightforward as possible. We'll be sure to share your kind words with Paul.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Pre-booking is so easy
Easy to park and felt assured that I could leave car for 24 hours. I was worried with having to leave the car park in the early morning however, it was so straightforward and easy to do. Would use again.
7 July 2026
Reply from APCOA UK
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Easy to set up reservation for parking
Easy to set up reservation for parking. Car number plate recognised at entry point. Parking secure with pedestrian access gained through parking ticket. Site close to Crowne Plaza and Arndale Centre. Happy to use again.
4 July 2026
Reply from APCOA UK
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
My car was attempted to be broken into
My car was attempted to be broken into, with a wrench which they left behind. Had an alert at 1030PM via car app that the alarm was going off. Car park isn’t secure to many people can access. Lack of CCTV also
9 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for the great feedback! We're delighted to hear everything worked perfectly.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I mistakenly parked in the Mid Stay car…
I mistakenly parked in the Mid Stay car park at Luton Airport, as I was unaware that the free drop-off arrangements had changed. APCOA kindly reviewed my request and agreed to refund the amount as a gesture of goodwill. I really appreciate their understanding and helpful customer service.
2 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're pleased we were able to assist and that our team could resolve the matter for you. We appreciate your kind words about our customer service and understanding. Thank you for your feedback, and we wish you all the best with your future journeys.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Unfortunately our flight to Tiree was…
Unfortunately our flight to Tiree was cancelled last minute due to weather on the island. I spoke to a lovely gate operator who was very sympathetic and provided me with an email address to help apply for car parking refund. I am happy to report I was provided with a full refund. What an excellent customer service team. A special thanks to Paul for all his help! Thank you
24 June 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're sorry to hear your flight was cancelled due to the weather, but we're delighted that our team was able to assist during what we know can be a stressful situation. It's wonderful to hear that the gate operator and Paul provided the support you needed, and that your parking refund was processed successfully. We'll be sure to pass on your kind words to Paul
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Great Service, Terrible Tech
Found it very difficult to get through by phone on the number provided. 6 calls, all with a 20 minute wait and then at the end of each 20 minutes a message that everyone is busy and I should leave a message.
I left multiple messages and no-one responded.
There is no evidence that this line is even manned.
HOWEVER
When I DID get through (by selecting a different option to the Claims Team option (option 5) I was very pleasantly surprised
Luke Tempest, Service Agent, was friendly, knowledgeable, sympathetic and customer focused.
Solved my problem immediately whilst I was on the phone. Superstar indeed,
Note to APCOA. Relying on individual heroes to rescue you from poor tech and/or insufficient people is not generally considered a good long term business strategy.
Luke gets 5 stars, your queuing system gets none.
8 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your detailed feedback. We're sorry to hear about the difficulty you experienced trying to reach our Claims Team and understand how frustrating that must have been. Your comments regarding our telephone system and response times are appreciated and will be shared with the relevant team for review.
We're delighted to hear that Luke was able to assist you once you got through. It's wonderful to know he provided friendly, knowledgeable, and efficient service, and we'll make sure your kind words and recognition are passed on to him. Thank you again for your honest feedback
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
I would like to commend the service
I would like to commend the service and understanding to my issue on booking into the APCOA of Aberdeen Airport
I already booked a car park space prior to my trave from Blackpool area, half way into my travel I urgently needed to return home for an family matter
I sent an email to your service centre and explained everything I could for a possible refund as I didn’t enter the airport
I would like to thank your after sales customer service Paul who was very understanding to this
I look forward to booking into again to use your services
Thank you
6 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're sorry to hear that your travel plans had to change due to a family matter, and we hope everything is okay.
We're delighted to hear that Paul was able to assist you with understanding and compassion, and that your experience with our customer service was a positive one despite the circumstances. We'll be sure to pass on your kind words and thanks to Paul.
We truly appreciate your feedback
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your fantastic feedback! We're delighted to hear you found the car park spacious and comfortable to use. We appreciate your kind words and look forward to welcoming you back again soon.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I was wrongly charged £50
I was wrongly charged £50 at the Drop Off exit, Glasgow Airport. Paul Harwood at Apcoa was brilliant. He looked into this for me and it transpired the cameras did not show me exiting, hence the high charge. Paul reacted to my query, quickly, with courtesy and ensured a refund of the money wrongly taken Big thanks.
29 June 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're sorry to hear about the incorrect charge, but we're delighted that Paul was able to investigate the issue and resolve it quickly for you. It's great to hear that his prompt, courteous service made such a positive difference, and we'll be sure to pass on your kind words and thanks to him.
APCOA UK
Easy to pre-book online
Easy to pre-book online. Great customer service—I accidentally booked for the following day because the date defaulted to the next day. I messaged them, and they promptly processed a refund.
8 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Quick prompt service
Quick prompt service! FinnJ handled my query swiftly and sorted it with ease. Thank you!
9 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your wonderful feedback! We're delighted to hear that Finn J was able to handle your query quickly and efficiently. We'll be sure to pass on your kind words to Finn.
APCOA UK
Car park experience in Manchester City
Booked our parking ticket on line, instructions were easy to follow. Upon arrival in Manchester car park was easy to find, used the code that was sent to my phone, parking was sorted in seconds and the bonus,it was a 5 minute walk to our hotel
3 July 2026
Reply from APCOA UK
Thank you for your fantastic review! We're delighted to hear that you found the booking process straightforward and that our arrival instructions made parking quick and hassle-free. It's great to know the car park was easy to find and that its convenient location, just a short walk from your hotel, made your trip even more enjoyable. We really appreciate your feedback and look forward to welcoming you again in the future.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Allow bookings to be amanded
All worked well on the day.
However I did initially book the wrong day as the website was set to the following day and not on the day and I couldn't amend it which was frustrating and had to pay twice.
Bring able to amend the booking would have been better.
7 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
If you haven’t already reached out to the Customer Service Team, please reach out to me via tpreviews@apcoa.com
I will be happy to assist you.
Kind Regards
Customer Service Team
APCOA UK
Cannot recommend this parking
Cannot recommend this parking, the spaces are tiny and there is so little room to manoeuvre.
8 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I booked ahead
I booked ahead , made sure I arrived on time and exited without problem . All in all a good experience .
8 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Car park easy to find
Car park was easy to find and no issues parking but we had problems connecting to the EV chargers which seemed to have a mind of their own. Parking was pre-paid and easy to organise.
8 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
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