Having made a booking and paid in advance, upon arrival my registration wasn’t recognised. The audio assistant gave me guidance as to how to gain access. I then emailed the help desk to clarify the pr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
let me start with negatives ...I am sure its not only my experience ...the online chat is confusing ...and frustrating ..especially if u considered aged ..or have any learning difficulty as an adult... See more
Company replied
Having pre booked parking I was given good information on what to do. There isn’t number plate recognition so you have to take a ticket on entry and speak to the attendant on exit. He was very helpful... See more
Company replied
The parking experience was not good due to lack of clear payment instructions when parking an EV during a 30min drop-off. What was meant to be £1 cost me £21.50. I left the car park overcharged, dis... See more
Company replied
Company details
Written by the company
Find secure, high-quality APCOA car parks in cities, towns, stations and airports across the UK. Save time by pre-booking or purchase a season ticket.
Contact info
Cowley Road 4-10, UB8 2XW, Uxbridge, United Kingdom
- www.apcoa.co.uk
4.2
Great
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Exmouth Station Car Park - APCOA query
Annie (from APCOA) was great on the live chat, thank you for sorting the query :)
20 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your lovely feedback! We're delighted to hear that Annie was able to help you resolve your query through our live chat service. We'll be sure to pass on your kind words to her—she'll be pleased to know her assistance made a positive difference.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Difficulty finding the entrance to the…
Difficulty finding the entrance to the carpark from Shudehill. But after that the pre arranged number plate recognition was brilliant on entry and exit.
14 July 2026
Reply from APCOA UK
Thank you for sharing your feedback. We're pleased to hear that, once you found the entrance, the number plate recognition system made your entry and exit experience smooth and convenient.
We appreciate your comments regarding the difficulty finding the entrance from Shudehill and will share this feedback with the relevant team as we look for ways to improve the customer experience.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Leah Herkes was very helpful to me as…
Leah Herkes was very helpful to me as the payment I made on 13th July 2026 vanished from my Apoca Account for my car parked at Limerick Junction. I had parked an alternative vehicle and she was able to resolve the issue very quickly
20 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're delighted to hear that Leah was able to assist you and quickly resolve the issue with your payment and vehicle details.
We understand how concerning it can be when a payment appears to have disappeared from your account, and we're pleased that Leah was able to investigate and provide a solution so efficiently. We'll be sure to pass on your kind words to her.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Customer Care With A Human Face
Following an unplanned overstay in the Pick Up and Drop Off Car Park I was duly charged the sum stated on the parking web pages. Since I accepted the rules had been applied correctly but felt there were extenuating circumstances (age and health of the passenger and time of day - early hours) I contacted APCOA and explained. Mr. Paul Harwood dealt promptly and efficiently with my query and adjusted the fee charged to that of the car park I should have used. I consider this excellent customer service and going beyond the strict application of rules which would have been correct but perhaps a little unfair in this case.
2 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're delighted to hear that Paul was able to assist you and handle your query promptly and efficiently.
We appreciate your understanding of the parking terms and conditions, and we're pleased that Paul was able to review your circumstances and provide a suitable resolution. We always aim to deliver fair and helpful customer service, and it's wonderful to hear that this was reflected in your experience.
We'll be sure to pass on your kind words to Paul.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your kind feedback. We're delighted to hear that Isabella was helpful and professional during your experience.
We'll be sure to share your lovely comments with her, as we're sure she'll appreciate the recognition.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Hannie from the customer service team…
Hannie from the customer service team was knowledgeable, professional and very helpful. Provided me with all of the needed information and links required. Resolved the issue effectively and efficiently. Very pleased with the service. Thank you very much, Hannie!
19 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your wonderful feedback. We're delighted to hear that Hannie was able to provide you with knowledgeable, professional, and efficient support. We'll be sure to pass your kind words on to her—they'll mean a great deal. We truly appreciate your recognition and are pleased we could resolve your issue to your satisfaction.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
bloody Sabbath parking
It was easy to book and find the car park . The car park it's self appeared clean and well lit. Would definitely use this again
18 July 2026
Reply from APCOA UK
Thank you for your great feedback! We're delighted to hear that you found the booking process simple and that the car park was easy to locate. It's also wonderful to know you found the facilities clean and well lit. We really appreciate your recommendation and look forward to welcoming you back the next time you park with us.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I used this car park as was only a 5…
I used this car park as was only a 5 minute walk to the hotel we were staying in and they had given us some discount.
I was more than happy to leave my car in here for two nights - with it being secure!
14 July 2026
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're delighted to hear that our car park was a convenient choice for your stay and that the discounted rate added extra value to your experience. It's especially pleasing to know that you felt confident leaving your car with us for two nights thanks to our secure facilities. We appreciate your comments and look forward to welcoming you back the next time you're in the area.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I arrived early for my booking but I…
I arrived early for my booking but I couldn't change the time on the app. I therefore had to pay £21 to park for an extra 1.5 hours.
14 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Excellent support by the team
Excellent support by the team. My concern understood and taken in the right spirit.
17 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind feedback. We're delighted to hear that our team provided excellent support and took the time to understand your concerns. It's important to us that every customer feels listened to and supported, so we're pleased we were able to assist you in the right way. We truly appreciate your comments and look forward to helping you again in the future.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Great support and very accommodating
6 February 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind words! We're delighted to hear that you received great support and found our team to be accommodating. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
let me start with negatives ...I am…
let me start with negatives ...I am sure its not only my experience ...the online chat is confusing ...and frustrating ..especially if u considered aged ..or have any learning difficulty as an adult driver seeking help online or advice from acpoa re parking charges ...HOWEVER ...THAT BEING SAID ...once I got the agent (eventually online) agent by the name of (Jack) ..he was so understanding and super helpful in sorting out my problem re parking charges ...big thumbs up !he restored my faith in humanity ...thank you sir !..
17 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your detailed feedback. We're sorry to hear that you found the online chat experience confusing and frustrating, and we appreciate you highlighting how this may be particularly challenging for some customers. Your comments are valuable and will be shared with the relevant team as we continue to improve our service.
We're delighted to hear that Jack was able to turn your experience around. It's wonderful to know that he was understanding, patient, and able to resolve your parking charge query effectively. We'll be sure to pass on your kind words and recognition—they'll mean a great deal to him. Thank you again for your honest feedback, and we're pleased Jack was able to restore your confidence in our customer service.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Mistakenly booked at the wrong car park
I mistakenly booked a full week at the wrong mid-stay carpark and had to hastily leave same day, but thanks to APCOA and Samantha B received a full refund.
24 June 2026
Unprompted review
Reply from APCOA UK
Thank you for sharing your experience. We're delighted to hear that Samantha B was able to assist you after your booking mistake and arrange a full refund. We understand that errors can happen, especially when travel plans are involved, and we're pleased we could help resolve the situation quickly. We'll be sure to pass your kind words on to Samantha. Thank you for your feedback
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
My experience with donkies APCOA and…
My experience with these donkeys APCOA and the debt collection companies they have instructed (Debt Recovery Plus, Ampira and Trace) has been extremely disappointing.
I am a private hire driver, so I fully understand airport rules and my responsibilities. I would also like to emphasise that this was not an isolated incident. I made multiple genuine attempts to pay the Manchester Airport drop-off charge, but each time the online payment system displayed the message, "The authorisation request has been declined." To investigate the issue, I contacted APCOA and also spoke to my bank. My bank confirmed that there was no problem with my account, that I had sufficient funds available at the time, and that the declined payments were not caused by my bank.
Because I experienced this problem on several occasions, I became reluctant to accept jobs to Manchester Airport as I was concerned that I would continue to encounter the same payment issue and risk receiving further Parking Charge Notices despite my genuine attempts to pay.
To ensure this cannot happen again, I have now registered an account with APCOA's online payment system. This demonstrates my commitment to complying with the drop-off charge requirements and taking proactive steps to prevent any similar issues in the future. I respectfully ask that you take these circumstances into account when considering my appeal.Despite explaining my circumstances and submitting an appeal to APCOA, my appeal was rejected without what I believe was proper consideration. I feel that the amount they are demanding is unfair and disproportionate.
This matter has now been ongoing for around eight months. During that time, I have exchanged numerous emails and letters in an attempt to resolve the issue reasonably, but I have made very little progress. I have now escalated my complaint to POPLA and am waiting for their decision.
I also repeatedly informed Debt Recovery Plus, Ampira and Trace that I would not deal with debt collectors and asked them several times to stop contacting me and return the case to APCOA so I could deal directly with the parking operator. Despite making my position clear, the situation has continued to cause unnecessary stress and frustration.
My advice to anyone receiving debt collection letters is not to panic. Standard letters demanding £170 or even £340 and asking for payment within a short period, while warning of possible legal action, can be intimidating. Take the time to understand your rights, seek independent advice if needed, and respond appropriately rather than acting out of fear. If you believe you've been treated unfairly or that a company's practices may be misleading or unfair, you can also consider raising your concerns with the Competition and Markets Authority (CMA).
Based on my experience, I found the entire process to be unfair, time-consuming and lacking meaningful communication. I would encourage anyone dealing with these companies to keep copies of all correspondence, stand your ground if you genuinely believe you are in the right, and make full use of the independent appeals process.
This review reflects my personal experience and opinions.
This version conveys your concerns strongly while avoiding categorical claims such as "these parking companies are bending the law," which could be difficult to substantiate. Instead, it encourages readers to know their rights and, if they have concerns, report them to the CMA.
17 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
We appreciate all reviews that come though.
I have requested more details from you. This will allow me to pass onto the relevant departments. It will also allow me to investigate this matter.
I will wait for your reply.
Kind Regards
APCOA UK
Paul was very helpful and I am happy…
Paul was very helpful and I am happy with the the outcome. I don’t think the app is amazing but Paul was able to help instead so I would use this car park again.
12 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're delighted to hear that Paul was able to assist you and resolve your issue, and we'll be sure to pass on your kind comments to him.
We're sorry to hear that your experience with the app did not meet your expectations. We appreciate your honest feedback, as it helps us identify areas where we can improve. We're pleased that Paul's support made a positive difference, and we hope to provide you with an even better experience next time you visit.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Great customer service from Samantha B.
Great customer service from Samantha B.
We have parked at Luton many times and found the booking and the parking itself a very easy process.
My enquiry on our last visit was dealt with quickly and with excellent customer service.
15 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your wonderful feedback. We're delighted to hear that you've found both the booking process and parking experience at Luton easy across your visits.
It's especially great to know that Samantha B. provided you with excellent customer service and resolved your enquiry quickly. We'll be sure to share your kind words with her, as we know she'll appreciate the recognition.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
helpful but slow to get to front of the…
helpful but slow to get to front of the chat queue
16 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your review.
We're pleased to hear that you found our team helpful. We also appreciate your feedback regarding the wait to reach the front of the queue. We understand that waiting can be frustrating, particularly during our busier periods, and we're continually looking at ways to improve our service and reduce waiting times.
Thank you again for your feedback
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I forgot to pay the £7 Heathrow…
I forgot to pay the £7 Heathrow drop-off charge within the required time limit. When I later went online to make the payment, I accidentally paid for a new drop-off instead, as the original charge was no longer available.
I contacted customer services to explain what had happened, and I was pleasantly surprised by their response. They refunded the incorrect payment and reduced the late payment charge back to the original £7 fee.
I honestly didn't expect such a fair and understanding outcome from a parking company. Their customer service team was helpful, reasonable, and resolved the issue quickly. A great example of putting customers first. Thank you!
20 June 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that our customer service team was able to resolve the issue for you and provide a fair outcome. We understand that mistakes can happen, and we're always happy to help where we can.
Your kind comments mean a great deal to the team, and we're pleased we were able to turn your experience into a positive one
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
The carpark is best location for me
The carpark is best location for me. The car park is clean and well lit.
14 July 2026
Reply from APCOA UK
Thank you for your review.
We're pleased to hear that our location is convenient for you and that you found our car park clean and well lit. Providing a safe, accessible, and well-maintained facility is important to us, and we're delighted your experience reflected that.
We appreciate your feedback
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
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