Having made a booking and paid in advance, upon arrival my registration wasn’t recognised. The audio assistant gave me guidance as to how to gain access. I then emailed the help desk to clarify the pr... See more
Company replied
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Review summary
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let me start with negatives ...I am sure its not only my experience ...the online chat is confusing ...and frustrating ..especially if u considered aged ..or have any learning difficulty as an adult... See more
Company replied
Having pre booked parking I was given good information on what to do. There isn’t number plate recognition so you have to take a ticket on entry and speak to the attendant on exit. He was very helpful... See more
Company replied
The parking experience was not good due to lack of clear payment instructions when parking an EV during a 30min drop-off. What was meant to be £1 cost me £21.50. I left the car park overcharged, dis... See more
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Company details
Written by the company
Find secure, high-quality APCOA car parks in cities, towns, stations and airports across the UK. Save time by pre-booking or purchase a season ticket.
Contact info
Cowley Road 4-10, UB8 2XW, Uxbridge, United Kingdom
- www.apcoa.co.uk
4.2
Great
46K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Parking charge was issued despite prebooking parking
The parking spaces at the Northern Quarter car park in Manchester were very tight for a larger car. I found the staff I spoke to to confirm I was ok to have arrived slightly after the prebooked time very friendly. As was the security guard who supported me when I arrived back to my car to find a parking charge notice had been issued, which was less positive! Unfortunately, there seems to be an issue with parking prebooked online through Apcoa not being visible. This was really frustrating and added unnecessary stress to our day out. On a positive, the parking price using the special offer I found was reasonable for city centre parking for up to 12 hours :)
Let's hope Manchester City Council accept my appeal and cancel the charge, otherwise I will certainly not have been cheap as I will need to take the appeal to court.
22 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
We appreciate all reviews that come through for us.
We do not manage this location, we are a Payment Solution Option.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
All went well and great security but we…
All went well and great security but we and other people turned the wrong way out of the lift as the door was on the left but we needed the one on the right! A small sign would be useful.
20 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
First time using
A simple straightforward way to book and pay for parking. All went very smoothly on the night.
24 July 2026
Reply from APCOA UK
Thank you for your great review! We're delighted to hear that you found the booking and payment process simple and straightforward. It's wonderful to know everything went smoothly on the night and that your parking experience was hassle-free. We appreciate your feedback
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Central parking for Chester
Having pre booked parking I was given good information on what to do. There isn’t number plate recognition so you have to take a ticket on entry and speak to the attendant on exit. He was very helpful and patient as I didn’t have my reading glasses on so couldn’t make out my booking number on the receipt. He came out and checked it in person and let us out. Thank you for your help.🙂
23 July 2026
Reply from APCOA UK
Thank you for taking the time to share your experience. We're pleased to hear that the pre-booking information was helpful and that our team member provided such excellent assistance when you needed support at the exit. We’ll be sure to pass on your kind words to the attendant for their patience and helpful approach. We’re glad we could make your journey a little easier
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
When I spoke to APCOA a very helpful…
When I spoke to APCOA a very helpful lady by the name of Riley M went out of her way to help resolve the issue
Greatly appreciated
24 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind feedback! We're delighted to hear that Riley M provided such helpful and dedicated support in resolving your issue. We’ll be sure to pass on your appreciation, as it’s always great to recognise team members who go the extra mile for our customers. Thank you for taking the time to share your experience
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I had an issue validating my off shore…
I had an issue validating my off shore vantage card for discount parking, so I had to pay the full amount which was quite high as I didn’t prebook, more than double what I should pay. So I emailed to ask if this could be resolved, I received a swift reply from Paul Harwood, in 12 days my query had been dealt with and refunded, excellent service.
11 July 2026
Unprompted review
Reply from APCOA UK
Thank you for sharing your experience. We're sorry to hear you initially had difficulty validating your Offshore Vantage card, but we're delighted that Paul Harwood was able to assist and resolve your query so efficiently. We’ll be sure to pass on your kind words and recognition to Paul for providing excellent customer service. We appreciate your patience and are pleased that the refund was processed to your satisfaction.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Credits left
I had not kept a record of my drop off visits and e-mailed to ask if I had any credits left - Stephanie dealt with me and was very efficient - easy to deal with
15 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind feedback! We're delighted to hear that Stephanie was able to assist you efficiently and make the process easy to manage. We’ll be sure to pass on your appreciation to Stephanie for providing such helpful and professional support. We appreciate you taking the time to share your experience
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
it’s a absolute disgrace’
it’s a absolute disgrace’ you cannot justify your pricing in anyway’ you’ve had the car park for less then a year and have already put the price up . It’s a joke , you are treating the travaling public as nothing more the cash cows . You provide absolutely no security for the parked cars , but charge £12 10p per day , basically it’s extortion and shouldn’t be a loud
23 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Samantha was great and understanding.
23 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
There was a quick response to my query.
There was a quick response to my query.
23 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Accidentally entered car park 2 for a…
Accidentally entered car park 2 for a pick up. Couldn't get to level 0 so paid £15 to exit. Drove around to the correct entrance and paid £7.
I emailed and they very kindly refunded the £25.
Thank you Samantha B. Excellent service.
16 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
It was the view mostly we are here from…
It was the view mostly we are here from Australia so hired a car it was very tight going up and down people were honking at us because we were going a little bit slow but it wasn’t our fault really it should be a bit wider
20 July 2026
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed the views. We understand that driving on narrow roads can be challenging, especially if you're unfamiliar with them or visiting from overseas. We appreciate your comments about the road width, although this is outside of our control. We hope to welcome you again in the future.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Good service
Little tricky to get hold of a human being. But once I emailed my issue they were very helpful
20 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your feedback. We appreciate you letting us know about your experience. We're sorry it was difficult to reach a member of our team initially, but we're pleased to hear that once you emailed us, we were able to help and resolve your issue. Your comments are valuable and will help us continue improving our customer service.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
A fast and effective email conversation…
A fast and effective email conversation with Declan resolved my question very quickly. Thanks.
22 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind feedback. We're delighted to hear that Declan was able to resolve your question quickly through email. We'll be sure to pass on your thanks to him.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Convenient Parking
Although quite pricey, it is really good to be able to park securely in the centre of Manchester for a full weekend
17 July 2026
Reply from APCOA UK
Thank you for your feedback. We're pleased to hear you found our secure parking and central Manchester location convenient for your weekend stay. We appreciate your comments about the pricing and always strive to provide a safe, secure, and high-quality service that offers value for our customers.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Drop-off Issue
I had an issue with my drop-off at Heathrow. Thankfully it was eventually dealt with promptly, respectfully and professionally by Stephanie in customer services.
24 June 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're sorry to hear you encountered an issue with your Heathrow drop-off, but we're pleased that Stephanie was able to resolve it promptly, professionally, and with the care you deserved. We'll be sure to pass on your kind words to her. We appreciate your feedback and hope to provide you with an even smoother experience next time.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Easy to book
Easy to book, slight delay on getting out at the barrier but other than that it was easy to park.
20 July 2026
Reply from APCOA UK
Thank you for your feedback. We're pleased to hear that you found the booking process easy and your overall parking experience convenient. We apologise for the slight delay at the barrier and appreciate your patience. Your comments are valuable and help us continue improving our service.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Mega cheap, tiny spaces though
Mega cheap carpark for a week. Location is good. Not in the heart of the city but a 15 minute walk to work. Carpark feels safe. Only issue is the spaces are small. I drive a VW polo and I struggle to get out of the car even when I park passenger side right up against the wall
21 July 2026
Reply from APCOA UK
Thank you for taking the time to leave your feedback. We're pleased to hear you found our car park to be good value, with a convenient location and a safe environment for your vehicle. We appreciate your comments regarding the size of the parking spaces and understand that having enough room to comfortably enter and exit your vehicle is important. We'll share your feedback with the relevant team as we continue looking for ways to improve the parking experience.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Book a space for 12.30-5pm for my sons…
Book a space for 12.30-5pm for my sons graduation, instructions said take a ticket on arrival and use my referral code number when leaving, ticket not needed, i got back to the car park in time, and on leaving I was ringing the bell on the ticket machine to give my ref number but no one was answering, luckily I still had my ticket, put it into the machine and it charged me £6 for going over by a couple of minutes because I was sat there waiting for someone to answer the ring for several mins
21 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
I have requested more details from you. This will allow me to pass onto the relevant department.
Please respond.
Kind Regards
APCOA UK
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