ao.com Reviews 

We had two damaged fridge freezers. The delivery teams on both occasions were excellent and cannot be faulted. Our first FF was delivered on 16/9/26. The packaging had a small hole which revealed a big dent in the front of the FF. The delivery team contacted the returns team advising them we were rejecting this one and we was advised a replacement was out of stock. The team member on returns checked our phone number and said she would ring in a few minutes to discuss options and possible alternatives. I clearly heard her say this, and the delivery driver asked if she was going to ring the customer, to which she replied yes and then confirmed my phone number.

After 3 1/2 hours without a call, i rang your Customer services and spoke with Lucy. She apologised for her colleague not calling and said she would do some investigating and call me back. Lucy said that a batch of FF's would be delivered on Sunday and could be ordered on Monday. i rang customer services on Monday and spoke with Ben. He said that he would investigate and call me back. When he called back, he said the batch would not be delivered until Friday but he had updated the system to notify me once they came in. No notification received. I rang Friday morning after seeing it available on your web site and arranged for the new FF to be delivered on Sat 26/9/26. This one also had dents and scratches on the side, but we agreed to accept it. By then we had been without a FF for two weeks.

Q1 why didn't the person in the delivery team call us like they had promised?
Q2 why did i have to do all the chasing? Speaking to Lucy, Ben and then someone to actually order the FF.
Q3 why couldn't someone reserve us a FF?

I would have liked someone in AO to take ownership and provide me with progress updates. There was plenty of occasions when someone could have delivered some good Customer service. If we hadn't had excellent delivery teams, the feedback would have been 0 or 1 star

Delivered on time, Efficient and friendly. Impressed with connection service.
No complaints.

Very polite and helpful delivery men. Very happy!

First class delivery guy's, helpful polite and pleasant, even brought an AO teddy for the doggies! Excellent service!

Soo easy from start to finish - fitters exceptional

Excellent delivery, very professional and first class service

just a very good overall service and helpful delivery system

Helpful friendly guys who delivered on time and unpacked quickly and efficiently.
The whole experience from ao has been first class.

Really easy, delivery showed up on time, the people installing were very helpful and even gave us a free bear for my little one! Excellent service all round, really good.

Polite and professional

Delivery staff were courteous and adhered to my directions.
Efficient with disposing and installing

Nice friendly lads. On time.

Excellent service friendly staff very helpful very efficient very polite

Delivered on time, no nonsense connection, tested properly, old machine and waste packaging removed.
Only downside is the web site saying AO membership can be added to appliance order, but when attempted, site just 'hung' like the circle of doom. It had to be done separately- poor software.

Have used AO before.
Very positive experience from order to delivery
Very friendly delivery men, nothing too much trouble. Hats off to them!!
Thank you for the excellent service

Easy ordering and professional delivery service

Great choice, great prices and a fully tracked order. Delivery person was really helpful and friendly.

Quick reliable friendly the best service out ten from me

Great delivery men and happy, personal service