Antalya Airport Reviews 

awful. rude staff. told me to take my watch off in a language i didn’t understand?? then got mad when i said i don’t speak their language. disgusting place. you go through security around 4 times and its all pointless? can’t you do it once and do it properly like every other normal airport????

Two days ago me and my famiy travelled back from Antalya airport.
Just as we were about to board the plane, they were checking everyone’s passport and boarding tickets like they usually do.
They also decided to do “random bag checks.”

They sent my sister to get checked. Then they sent my Mum to get checked. Then they sent me to get checked. All three of us had been sent to have a “random bag check” where they were touching us up infront of everyone and checking the contents in our bag even though we hasd already gone through a thorough security bag check earlier.
These checks were definitely not “random” they chose three women who wore hijab and we were stood one after another in the queue.
Other passengers waiting to board the plane also noticed the blatent discrimination towards me, my Mum and sister and were utterly shocked and in disbelief.

For a good five minutes, there was no-one else behind me waiting to get checked. Me, my Mum and sister felt so humiliated and disgusted at the blatent discrimination towards us.
Staff kept repeating how it was “random” but what a weird “coincidence” that three woman wearing hijabs and stood one after another were chosen to get check yet again!?

Another woman wearing a hijab who was travelling with her husband and two young children also got “chosen” for a “random check.”

I will never be travelling to this airport ever again. If you’re going to discriminate women wearing hijabs, atleast make it less obvious because this behaviour is unacceptable and literally ruined the end of our holiday!

I departed from Antalya Airport, and during check-in I was told that I had to pay for my family's and my luggage to be brought to Denmark. The staff informed me that baggage was not included in my tickets.

I was very confused, but she told me that I could either leave the luggage there and travel home without it, or pay 320 euros to bring it with us. It was late at night and the travel agency was closed, so I had no other choice but to pay and accept the situation.

We got our luggage home, and when we returned to Denmark, I contacted the travel agency. They informed me that baggage WAS in fact included in our tickets.

I have contacted Antalya Airport in writing to request a refund of my money, but I have still not received any reply. It has now been more than one week since I contacted them.

Antalya Havalimanı’ndan dönüş yaptım ve check-in sırasında bana, ailemin ve benim valizlerimizi Danimarka’ya götürebilmek için ödeme yapmam gerektiği söylendi. Görevli, bagaj hakkının biletlerimize dahil olmadığını söyledi.

Bunu hiç anlayamadım, ancak bana ya bagajları orada bırakıp bagajsız eve dönebileceğimizi ya da valizleri yanımıza alabilmek için 320 euro ödememiz gerektiğini söyledi. Gece geç saatti ve seyahat şirketi kapalıydı, bu yüzden ödeme yapmaktan başka seçeneğim yoktu.

Bagajlarımızı eve getirdik ve Danimarka’ya döndüğümüzde seyahat şirketini aradım. Bana bagaj hakkının aslında biletlerimize dahil olduğunu söylediler.

Paramın iadesini almak için Antalya Havalimanı ile yazılı olarak iletişime geçtim, ancak hâlâ kendilerinden hiçbir cevap almadım. İletişime geçmemin üzerinden şimdi bir haftadan fazla zaman geçti.

kindly regards
Thomas Weibel

Absolutely diabolical experience!! I booked the assistance which they tried to turn me away for at first because I don’t require a wheelchair, my disability is mental not physical which they got annoyed over, I had no help what so ever. The security was shouting something in Turkish I kept asking what he was saying and then told him I’m English to which he tried you’re not in England I don’t need to speak in English which proves he was able to communicate with me but chose not too. The whole experience was sickening !! It had my 10 year old in daughter in tears and me left struggling even days later. Most diabolical experience ever !!! Not recommend at all. Staff are extremely rude and unhelpful !!

Horrible experience with this airport. I have a hidden disability, booked special assistance to be given no help at all through the airport. I had on my lanyard and access card showing the needs I have. Needed to use the disabled toilet, there was urine all over the floor, tried to report to staff member who ignored this and told me I was not disabled. Had to find another toilet. Again no special assistance given and they did not bother to call up for this at boarding. Got home feeling totally defeated and upset over the whole thing.

ive been reading a lot of the reviews about this airport and most are spot on one of the worst airports ive ever been to , id been warned but it was worse than we had imagined - check after check with security then bought a coffee and was overcharged and when i complained they pretended not to understand me , yet the pricing was clearly advertised , then guess what -another security check at the gate which was completely random on who was picked but a pointless waist of time , very intrusive and disrespectful experience upsetting to most in this queue , people in tears with frustration then people arriving late were ushered through with no checks made as they had spent so long on everyone else , also once in this gated area you cant then go to the toilet or you have to go through last process again ! poor communication from staff would expect better than this from such a big airport, this is no way to treat people and ruined a decent stay in a lovely hotel i will never return to Turkey due to this airport experience !

I flew with Sunexpress on April 19th from Leeds to Antalya with a wheelchair user, my 42-year-old son. The flight crew was very helpful and caring, but the horror began when the attendants arrived. They didn't know how to seat my son in his special airplane seat, and when I tried to tell him he had to be strapped in tightly, they tried to ignore me. The flight attendant explained that he had to be strapped in. The attendant, who was supposed to be with me until the airport exit, left me on the first floor after check-in. I had no idea where to go, and I couldn't see the baggage carousel from our flight. Then suddenly another person from the same attendant appeared, showed me my luggage, and left. I had to push the wheelchair and carry a 20kg bag without assistance. Turkish airport staff are a joke. People like that shouldn't be working with disabled people.

Rip off experience. Food and beverage is grossly overpriced. No option to fill own water bottles. Poor options for sandwiches to buy for flights. Limited seating areas away from restaurants. Thai massage being offered to everyone passing the booth was very tacky.

Security was amazing at finding my lost ipad. They have tremendously improved the airport and love the new airport.

expected much more from Antalya Airport. It looks modern, but the organization leaves a lot to be desired. The queues at passport control were very long, and the process was slow.

Navigation inside the airport is not very convenient — the signs are not always clear, so I had to spend extra time finding the right gate. Prices in cafes and shops are also quite high.

On the positive side, the airport is fairly clean, and the staff are generally polite.

I travel a lot this is so bad its laughable. Duty free dearer than waitrose in uk. Food 15euro for sandwich. No water fountain. Total carp.

Problems for passengers needing wheelchair assistance.
Our travel time to airport was just under an hour. On arrival you need to use the red telephone which is clearly signposted and you have to pick up the phone and ask for a wheelchair and usually give them your flight number. We had to wait just over 50 minutes before someone came. However, there are no toilet facilities in this area and you can only use the toilets once you are past the security checks. This was extremely inconvenient for me and I asked one of the staff if I could nip through and the answer was a firm no you have to wait. I do have a medical problem and this was quite embarrassing but eventually we got through and went immediately to the toilets the person helping my husband in the wheelchair was very helpful in this matter. So please be warned.
The airport should really provide toilet facilities before entering security as many passengers have travelled a long distance.
Incidentally, there were quite a number of people waiting for wheelchair assistance so when ours eventually came I told them there were another four people waiting. This facility is very badly managed and needs to be improved.

SEE BELOW – I made a valid complaint here on Trustpilot - As you will see Antalya Airport did at least have the courtesy to reply HOWEVER, as you will also see if you scroll down through all the other complaints they PALM YOU OFF with the same copy and pasted reply to everyone. In their reply they say they value our feedback - They go on to give an email address if we wish to expand your complaint.
I have sent them TWO emails, one before Christmas, the other after and have heard NOTHING!!!! - In my opinion this show they do not take complaints seriously and in essence treat travellers with CONTEMPT!!

I agree with all, the other reviews, this airport is the worst ever! We had to walk miles( and i mean miles) to check in at desk 580. My disabled husband collasped onto the luggage trolley he couldnt walk any further. We did get a wheelchair and a very helpful assistant. But by then the stress levels where sky high!
15 euro for a sandwhich … After a lovely relaxing holiday not what you needed. We will unfortunaley not be coming back.
The staff even go around on motorized scooters as everything is so far. Flight went from gate 215 yes that is how big it is ! Not thought about us poor paying cutomers.

Although most people complain how things are messed up in the airport, we always come with comfort without waiting in passport lines when we travel from belgium to Antalya.

Three sets of security. One to enter the departures section of the airport. Then another to get to the gates/duty free area. Finally, and I didn't believe this, at the gate before boarding suitcases and personal search. I wish I had washed my underwear. On both earlier occasions there are no tables or benches to put your belts, watches and bits on. There is a poster of a cheerful child saying " I'm a hero. I passed security."

No water refill, or even single water bottles for sale outside of restaurants where they charge £2.25 for a small bottle.

On plus side there are electric outlets on some seats. WiFi can be free for an hour on scanning passport . Although you have to get the speed of swiping right.

Toilets clean and smart.

As a hint. Unfamiliar travellers will think the Reflex shop after first security is the Duty Free. That is actually a different hall after second security.

The most over priced airport I've ever been in. 10 euros for a slice of pizza. If you can, eat up before arriving at the airport. No drinking fountains to refill bottles with - all about buying more water from single use plastic. And then there are the 3 security checks to return to the UK. Just make sure you've not swam before the final swab check at security as their machines don't like chlorine! Glad not to return

I was prepared to hate this airport after all the bad reviews but tbh I can't confirm that it's the worst airport. I have heard they did some renovations a few months ago, which might have impacted it positively.
I am a frequent flyer and went through quite a few airports so I am experienced on how to be as quick as possible. I have no drop off luggage and no kids.
First, the way to the airport. The tram stops right at terminal 1, from there you go to the free shuttle bus which brings you to terminal 2. Signs are everywhere to guide you. Then "security check" nr. 1, took me 10 minutes, then printing my boarding pass 15minutes (yes, needs to be printed at the airport), passport control about 10minutes and the real security check also 10minutes. It wasn't super busy (Monday 9:30am November)
Yes, food and drinks are expensive but 7-10€ for a coffee is unfortunately normal at airports in 2025.
Overall, it was a normal airport experience.

Antalya Airport is overpriced to the point of shocking. Food and drink is unaffordable for a family at 14 euros for one cheese sandwich from Costa.
Don’t bother to take your re-usable water bottle as there are no refillable water stations. You have to buy everything.
Wi-Fi is free for 60minutes if you can find a machine that works, to give you a code once you have scanned your boarding pass and passport!
Queues are horrendous, with so much security and double checking and searching of all bags.
Once in Security you can’t get a drink ( if you could afford on) or even go to the toilet. Also checking in starts 1 hr 30 minutes before flight and then because they do this double bag check, you miss your allocated take off time.
Wow!!! What a rant and well done if you read it all 😂 Sue

The airport is overcrowded and disorganised with queues everywhere and unprofessional and unhelpful staff. After ordering an extremely expensive cheese breakfast bagel and a coffee costing approx £12.50 I found out you had to queue for the bagel and then queue again for the coffee which meant the small bagel was cold by the time you found a seat to eat it.
I would never purchase food from here again (by the way this was supposed to be Macdonalds). It had the signage but definitely not the service, giving Macdonalds a bad name.