Great service from a provider that genuinely cares about our customers. Their team are responsive, professional, and a extension of our own service. A special shout out to our Account Manager Dallas,... See more
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Fantastic support from Adam at A4U. Really needed something delivered at pace and Adam went WAY above and beyond to make it happen. This allowed us to demonstrate a really agile service capability t... See more
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We’ve worked with other contact centre providers and Answer4U is the best thus far. We needed bespoke, personal and quite a complex script process. As always, a few challenges to get it to w... See more
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Absolutely exceptional service. Our Key Account Manager, Dallas, has been great. They quickly understood exactly what we needed, a bit more than just an answering service, and we were live far quicker... See more
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Company details
About Answer4u
Written by the company
Here at Answer4u we understand that trusting your business calls to a third party organisation can feel like a huge leap of faith.
Your customers will always be your number one asset so choosing the right partner to handle your calls is an important business decision that you will only want to have to make once. Having been in the telephone answering service business since 2004, Answer4u has the experience, technology and advanced infrastructure in place to make your final decision a reassuringly easy one.
Your customers will always be your number one asset so choosing the right partner to handle your calls is an important business decision that you will only want to have to make once. Having been in the telephone answering service business since 2004, Answer4u has the experience, technology and advanced infrastructure in place to make your final decision a reassuringly easy one.
Our experienced team is what makes us different.
Written by the company
- The people you and your customers will connect with
- We’re proud to have one of the highest staff retention rates in the call centre industry. That means we have a team of experienced call handling telephonists who understand how important that first call, and every call thereafter, can be. We operate as an extension to your business, treating your customers with the highest level of professionalism and expertise.
- Technology – Supporting great people with great technology
- By continually investing in the latest Call Centre technology you receive the best call handling service available. Our use of resilient technology infrastructure means our levels of service are never compromised and your answering service never suffers. All call handling aspects of your business are fully supported giving you peace of mind.
FREE 30 Day Trial Period
So you can experience a true reflection of the cost effectiveness and efficiency of our services, we offer a FREE trial period of up to 7 days.
We 100% guarantee an uninterrupted, resilient service 24/7/365 for your business.
Contact info
Pinfold House, Talbot Street, NG1 5GL, Nottingham, United Kingdom
- 0800 822 3344
- sales@answer-4u.com
- www.answer-4u.com
A disastrous first impression
A disastrous first impression - Having listened to a call recording we were disappointed with the way our call was handled namely:
• The agent could not say our company name (this has been an on going problem and I had been assured that this was resolved)
• The agent has not taken down the potential clients name correctly (we got 'Terry' instead of 'Tony' – this is unacceptable error for a paid answering service)
• The message was incomplete based on the information the caller gave during the call.
As a result of this we sent an email to this potential client saying ‘Dear Terry’ and not ‘Dear Tony’ and the onwards confusion has been embarrassing and made us look unprofessional. A poor first impression and we all know you never get a second chance to make a first impression. I will be looking at alternative answering services.
18 February 2020
Unprompted review
Reply from Answer4u
Hi Thomas,
Thank you for your time on the phone. It was a pleasure speaking with you.
I do take responsibility for the errors made during this call and as we discussed we are taking a number of actions to resolve and improve on the issues identified. I am confident that moving forward you will see a noted improvement. As a long standing customer of Answer-4u we value your business and your trust in us, I hope we can continue to support your business.
I look forward to hearing from you in response to my email and will be in touch to confirm everything that we have agreed upon.
Kind regards
Dallas Dean
Key Account Manager
Highly Recommend
This Company provides my Company with a valuable Out Of Hours service would highly recommend them. They customise their service to maximise good customer service to our Clients.
14 February 2020
Unprompted review
Reply from Answer4u
Hi Cherrill,
Thank you for taking the time to review the service.
Many thanks
Adam
We used this service as a trial to…
We used this service as a trial to ascertain the levels of potential business outside of normal opening hours.
The set up was quick and painless, and having listened to some of the calls, they're advisers delivered an impeccable response to our needs.
Would recommend for small and large businesses alike.
14 February 2020
Unprompted review
Reply from Answer4u
I'm so pleased to hear how well things are going with the service and thank you for taking the time to review the service.
Many thanks
Dwight
Efficient service
6 February 2020
Unprompted review
Reply from Answer4u
Hi Craig,
Its always great to receive positive feedback from our long standing customer and we really appreciate you taking the time to review the service.
Kind regards
David Chapman
Customer Services Director
Great service provider
Excellent solution for an out of hours telephone answering service.
5 February 2020
Unprompted review
Reply from Answer4u
Thanks Steve, I really appreciate you reviewing the service.
Many thanks
Dallas
FANTASTIC ANSWERING SERVICE
FANTASTIC ANSWERING SERVICE
We have used the services for over 11 years and it is fantastic and provides us with a great customer experience for our clients. Our clients are able to contact us 24/7 by using the answering service.
Dallas is our account manager and she is always on hand to review all schemes/processes. We aim to review/catch up every 3 months - making any amendments required and providing any feedback.
5 February 2020
Unprompted review
Reply from Answer4u
Hi Amy,
Its always great to receive positive feedback from our long standing customer and we really appreciate you taking the time to review the service.
Many thanks
Dallas
Absolutely amazing company
Absolutely amazing company , I am delighted that I have chosen answer4u to assist my company . There service is exceptional and all staff are highly efficient when answering phone calls and managing bookings. Thank you for being a superb external partner .
Emily Aklan
CEO /Founder
Serenity Welfare
3 February 2020
Unprompted review
Reply from Answer4u
Thank you Emily for your 5 start review, I'm really pleased to hear how well the service is working for you.
Many thanks
Dallas
Health Provider
We are currently having an Answer4U call management pilot.I have used a number of call management organisations and can quite honestly recommend Answer4U for ease of set up. Account managers are knowledgeable and respond quickly, staff/operators are courteous and polite and five stars for having all data and staff 'onshore'.
27 January 2020
Unprompted review
Reply from Answer4u
Hi Mick,
Thank you for taking the time to review the service
Many thanks
Adam
Very impressed
Level of communication was high and very efficient. Ease and speed of set-up was simple and we felt supported throughout. Requests are dealt with very quickly.
20 January 2020
Unprompted review
Reply from Answer4u
Thank you Kelly for the positive feedback
Many thanks
David
Reasonable price and quick customer…
Reasonable price and quick customer service. Thank you for your great service. Very helpful service that helps us in times of high call demand.
10 January 2020
Unprompted review
Reply from Answer4u
Thank you Ben for your positive feedback about our service.
Many thanks
Dwight
Exceptional service
When we needed to make amendments with Answer4u the service was exceptional. They dealt with our request immediately and confirmed once it has been completed. I highly recommend their professional service.
2 January 2020
Unprompted review
Reply from Answer4u
Thank you Hayley for taking the time to review our service.
Many thanks
Dwight
Running a property company can be…
Running a property company can be time-consuming, juggling the demands of tenants, rent collection, managing voids and dealing with maintenance issues. With Answer4u, I know no matter what time a call or query is made to my business number it will be dealt with professionally and politely by and experienced agent who will then email or text the information to me, keeping me updated 24/7 and giving me the freedom to respond when convenient.
19 December 2019
Unprompted review
Reply from Answer4u
Thank you Joseph for your positive feedback about our service.
Many thanks
David
always there when you need them
19 December 2019
Unprompted review
Reply from Answer4u
Thank you for reviewing the service Ian.
Generally happy with the service
Generally happy with the service, however sometimes frustrating with the lack of information that was emailed through to us from the caller.
11 December 2019
Unprompted review
Reply from Answer4u
Thank you Jackie for taking the time to review the service.
Many thanks
David
Great Company to Work With
Great company to work with and always excellent Service
13 November 2019
Unprompted review
Reply from Answer4u
Thank you for taking the time to review the service Mike.
Many thanks
Dallas
Reliable and very professional set up
Reliable and very professional set up. I have been using A4U for most of this year and am very happy with the service
8 November 2019
Unprompted review
Reply from Answer4u
Thank you for your review.
Adam
Everything has been good
Everything has been good. Quick customer support, easy setup and overall good experience.
7 November 2019
Unprompted review
Reply from Answer4u
Thank you Aman for reviewing the service.
Many thanks
Adam
We are very happy with Answer4u
We are very happy with Answer4u, they have enabled our customers to be able to get a out of ours message to us.
They come across very professional and helpful towards our customers.
Highly recommend.
7 November 2019
Unprompted review
Reply from Answer4u
Hi Joanne
Thank you for taking the time to review the service.
Many thanks
Adam
Helpful
Helpful, friendly staff that respond to questions promptly. Lots of affordable services to choose from. Easy to set up, and great for start ups!
6 November 2019
Unprompted review
Reply from Answer4u
Hi Dee, thank you for your Review.
We have worked with Answer4u for 9 years
We have worked with Answer4u for many years and have always found them and their administration team to be helpful and professional. If any information was ever needed to help us analyse any calls, they always provided it in a timely manner
31 October 2019
Unprompted review
Reply from Answer4u
Thank you Dawn for your review and your 9 years of service with Answer-4u.
It's always great to hear such positive feedback from our long standing clients.
Many thanks
Dallas
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