Anker Reviews 6,413

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 1,926 reviews, reviewers had a great experience with this company. Customers consistently praise the quality and effectiveness of the products, highlighting their durability and fast charging capabilities. Many appreciate the ease of use of the website and the clear product labeling, making the purchasing process straightforward. However, some customers experienced issues with delivery services, noting delays and damaged packaging. There were also instances of dissatisfaction with customer service, particularly regarding difficulties in locating orders, handling returns, or resolving problems with faulty items.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high quality and durability of... See more

Quality

Clients share positive opinions on quality, with many praising the high quality and durability of products... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While many customers praise fast shipping, quick... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some consumers praise the quick and... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall love Anker and their products. However, a few problems: They can never find your order if you purchased from a 3rd party provider, e.g., Amazon. They don't link your phone or email either t... See more

Rated 4 out of 5 stars

It was cheap, but the build doesn't feel super robust. I probably should have expected this, but it doesn't work well for connecting with USB drives. It's pretty smooth with everything else though.

Rated 4 out of 5 stars

Website easy to use, products labeled well and easy to understand. Product lasts a good few years, just had to replace my old cord that I have had since 2020. I have noticed some minor heat on the cor... See more

Rated 5 out of 5 stars

This external charger is awesome! Super easy to use, it has multiple outlets to charge devices at the same time. It holds a charge and its very size friendly for packing on the go or into the back cou... See more


Company details

  1. Electronics Company

Written by the company

Anker is the global leader in charging technology. This includes wireless charging, car charging, and our best-selling portable and wall chargers. Anker is pioneering Power Delivery technology to charge phones, tablets, and laptops at unprecedented speeds.


Contact info

4.0

Great

TrustScore 4 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Deceptive advertising & Unethical business practice

Legitimately they run some of the scummiest business practice I've seen. I have an older Eufy Robot that says on the App qualifies for a trade in. I see the robot is heavily discounted on their website so I figured that anything I get for this with the discount is a good deal. Low and behold, the only way I get a trade in offer is if I buy the robot at full retail price from their site while they have a near 40 percent promo running on it. So I'd be spending more money to trade it in than if I was to buy it without trading it in. I contacted support because I couldn't imagine as a business owner myself who runs ad campaigns that this is actually intentional. Why would they not stack a trade in credit with the robot that's on sale. It turns out that it is intentional. And they pretty much told me to not do the trade in and just buy it discounted from their site because they dont allow trade in + an already discounted robot because those are 2 promos when trade in isn't a promo by any means of the definition because I am giving them something back in return (my old robot). Unethical advertising method. Calling a trade-in as a promo is dishonest because you're giving me credit in exchange for my robot that should be allowed to then be used to purchase the robot you have on sale. Punishing the customer for trading their robot in. Just unethical and deceptive business practice all around.

Even their response to my complaint is suggesting that I reach out to fix the problem when they should be asking what they can do to remedy the situation + my contact. That’s how customer retention. They clearly don’t care enough when they put the onus on me to reach out for “clarification”

What a joke.

15 December 2025
Unprompted review
Anker logo

Reply from Anker

Thank you for sharing your feedback with us. We’re sorry to hear about your experience and truly appreciate you taking the time to explain your concerns.

If you have any further questions or would like additional clarification or assistance, please don’t hesitate to contact our support team directly at support@eufylife.com. They’ll be happy to review your situation and help as best they can.

Thank you for bringing this to our attention.

Rated 2 out of 5 stars

I was disappointed in my latest…

I was disappointed in my latest purchase. The battery did not last as quite as long as I hoped. Thank you.

28 February 2026
Anker logo

Reply from Anker

Thank you for sharing your feedback. We’re sorry to hear that the battery performance didn’t meet your expectations.

If you have any questions or would like assistance, please feel free to contact us at support@anker.com — our team will be happy to help.

Rated 5 out of 5 stars

I tried another cable I ordered 1st.

I tried another cable I ordered 1st.
It charged the. Artery bit I couldn’t use Car Play for navigation!
A friend had the same problem. She took it to her dealer and he told her it was the cable and advised getting the cable from
Anker👍

28 February 2026
Rated 5 out of 5 stars

Easily clean natural stoneI

I have a natural stone shower with poor ventilation. I have used oxiclean and other cleansers with only fair results. I tried your product and with the special skinny brush was able to easily clean my grout and floor and walls. I did note it works best when still wet vs allowing the cleaner to dry. No soaking needed!

28 February 2026
Rated 5 out of 5 stars

First class customer service

First class customer service. My headphones developed an issue 4 months after purchase - a quick chat on the phone with their customer service rep followed by a follow up email providing proof of purchase etc and replacement is on its way to me. I’m super impressed with the simple and effective process.

10 March 2026
Unprompted review

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