Animal Courses Direct Reviews 

I had an awful experience with this company.
The course cost £3000 and should have been completed in 1-2 years maximum.
There was very little if any help during the course.
On completion of the course, i was told that all of the coursework had been lost due to a computer error!
We were asked to complete the whole course again!
Initially being offered a few hundred pounds in compensation and finally getting 60% back after weeks of phoning, emailing and frustration.
On completion of the course for the second time, we had to wait a further 18 months to finally receive a certificate!
The whole process was very stressful, disappointing and has delayed career by 3 years!!
Recently I met another student who had gone through the same ordeal but managed to get 100% of her money back but only after starting proceedings to small claims court.
So my warning to all young students is BEWARE this company is so friendly when taking your money and signing you up.But after that they are extremely difficult and disappointing to deal with.
I would strongly recommend that you research other places to study.
With this company you could have a long slog to ever get your certificate and potentially be financially out of pocket.

Thank you Holly for all the information, support and answering all my questions. Very pleased with the course option.

Holly was amazing and answered all my questions, made me feel at ease with the process

Holly was really helpful when it came to guiding me come to a decision on the right course and which was better suited to my needs and left me with no question left to ask

I spoke to Holly who was really lovely and answered ay questions that i had regarding the course and paying for it. She was very easy to talk to and made me feel at ease. Great customer service. Thank you, Holly.

The course was completed in 2022/23 and despite numerous phone calls my daughter is still awaiting her certificate. They either put you in a queue that is never answered by customer services, or customer services pass you onto another department that dont get back. Ive lost count how many phone calls we have made. the course cost £525 and and it is affecting her being able to prove she has done the course

Really helped me in every way she is amazing holly is an huge asset to your company and is an amazing person 🥰 xx

Holly and Laura were super friendly, helpful and really easy to speak to. Made me feel really comfortable and supported.

This company is an absolute joke. I passed my course in December 2024 and, over a year later, I still have not received my certificate.

Their excuse is that the awarding body “hasn’t reviewed it yet” — which is entirely their responsibility to arrange. That is not my problem, yet I’m the one paying the price.

They claim certificates are issued within six months of passing. That deadline came and went a long time ago.

Because of their incompetence, I cannot progress in my career and am now being forced to redo the entire course with another provider, costing me significant money and an additional two years of study.

I have made hundreds of phone calls and sent countless emails, all of which have gone nowhere. Nothing gets resolved.

This company has wasted my time, my money, and actively damaged my career prospects. Do not enroll with them under any circumstances. Save yourself the stress and go literally anywhere else — it is absolutely not worth it.

Holly was amazing! She was so helpful and explained everything so clearly and carefully. She was so lovely to chat to and made me feel like I was talking to a friend not a stranger. I'm so excited to finally start my course and Holly was also really happy for me.

Holly was excellent and helped me choose a course that was right for me. She took me step by step through the whole process so I could start my course!

Great experience, Holly was great over the phone and explained very well for me for the courses and payment thank you and hope Holly get recognition for this.

Many thanks
Johnny

Very helpful, explained things well.
Very professional

I purchased a course after speaking to a lady at animal courses direct, before I went ahead with paying the £400 plus fee for level 3 ofqual in canine care I explained I had only rang to see how to go about getting the corse sorted later as I didn’t have a laptop or computer at the time and didn’t want to do it on my phone, the lady said don’t worry if you buy the course now you don’t have to start there is no time limit on there it might say 1 or 2 years but ignor that. I had an email a year later to say my corse is being shut and if I wanted to still do it it would be and extra £100 I was not happy I rang in again they block your number if your not happy so you can’t get through and only get an answer machine if you ring on anouther number they say they will transfer your call then cut you off and block your number.
In summary the people dealing with you are very immature and seem to find it amusing that you are not happy my emails had no care at all each reply tgey put the amount I would have to pay extra up and when I said I was I was going to the ombudsman they said they didn’t care as they are not a regulated company. I’ve lost all my money and got nothing they all seem to find it a laughing matter beware don’t buy from them

Holly was really friendly and very helpful she explained the course and what is included and answered all my questions. She helped me with my finance options and the different ways to pay.

I'm giving it one star because I can't give it zero. It's been nothing but problems since I started this course. Once I finished the theory, I asked about an internship (which they tell you will be available to the student, which is a lie) and they didn't give it to me until a year later. I asked about it earlier because I had left England, as I'm Spanish. All of this meant closing my business for a week and returning to England, even though I had requested it while I was still living there. Initially, they wanted to put me through the internship in two different places in the country.

And it doesn't end there. When I finished the internship and thought everything was over, they sent me a 60-page portfolio to complete because "the course had been updated." Oh! And they told me they were going to send me a check for 100 pounds for the trouble, which I never received.

Holly and Jacob were really helpful with guiding me to make the right choices for my course and going through enrolment. I can't wait to get started!

Holly was very natural, fluent and thorough with her presentation of the course and Company. She knew the products in great detail, she steered me to the best one for me and could amswer my questions without hesitation. She also made it affordable. I could not fault her.

Jakub was such a big help! i had 101 questions, some crazy ones too. and he was kind and when he didnt know the answers to my crazy questions, he made sure he found out. everything was explained and made my mind up on the spot to sign up.
Thank you!

Holly was incredible, helped me through every step and was wonderfully patient throughout the call and helping me get the ball rolling on my course.
Went above and beyond I feel.