Holly made the process of applying to the relevant course very easy! Lovely manner, great customer service, explained clearly! Starter emails and course info come right through quickly! Will get stuck... See more
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Review summary
Created with AI, based on recent reviews
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Holly was very natural, fluent and thorough with her presentation of the course and Company. She knew the products in great detail, she steered me to the best one for me and could amswer my questions... See more
Holly was really friendly, patient and lovely to talk to. She went through all my options and was very clear and direct in her answers making the whole process really easy. Holly made the effort t... See more
Company replied
Holly was incredible, helped me through every step and was wonderfully patient throughout the call and helping me get the ball rolling on my course. Went above and beyond I feel.
Company replied
Company details
- Career and Education Provider
- Adult Education School
- Distance Learning Center
- Educational Institution
- Study at Home School
- Vocational College
Written by the company
Animal Courses Direct offer an extensive range of Regulated Qualifications that are designed to enhance career and employment prospects in the Animal Care, Veterinary and Wildlife sectors worldwide - our courses raise the standards of animal care through education.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- 01202 006 040
- studentsuccess@animalcoursesdirect.co.uk
- www.animalcoursesdirect.co.uk
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Holly was so lovely and made the whole…
Holly was so lovely and made the whole process quick and easy! she made me feel comfortable in helping me choose how to proceed.
5 May 2026
Unprompted review
Reply from Animal Courses Direct
Good Afternoon
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams!
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
The Animal Courses Direct Team
Holly was great
Holly was very helpful in providing information for my relevant access course. Would recommend :)
22 April 2026
Unprompted review
Reply from Animal Courses Direct
Good Afternoon
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams!
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
The Animal Courses Direct Team
Student support is appalling, courses poor quality
I’ve been signed up to the course to further my knowledge and potentially start a new business venture more than 10 months after completing my module two I’m still waiting for my certification and confirmation and confirmation I’ve passed the course. Completed the final module in May 2025 at the end of January 2026. I’ve got an email to say I had two weeks to complete an additional module which required workplace supervised observations and other practical hands-on experience skills. This is not possible in the two weeks timeline given and was a new addition to the course which was not in place when I completed the final module. The general communication from this company is horrendous with a multiplications student emails not getting answered and therefore happens to be chased at time and time again.
Also when pointed out to the course provider that some of the information on the course was out of date no further action was taken or updates given considering this was done in 2024 and we are now in 2026 this makes me feel that the efficacy of the course and course providers due diligence are somewhat questionable.
Going back to the fact that I started this post in order to start a business what a waste of time of money this course has taken over two years and counting to get certification from signing it.
I suspect many of the positive reviews are totally about sales process to sign up for the courses but to be honest once you’ve paid your money to the the student support system is totally ineffective when it does appear.
Right now I just want my certification so that I can close the book on having to deal with this business
25 May 2025
Unprompted review
Reply from Animal Courses Direct
Good afternoon Sara,
We were disappointed to read this feedback - Please email us directly at studentsuccess@animalcoursesdirect.co.uk with further information, and we will look to assist you in any way we can.
Warmest Regards
The Animal Courses Direct Team
Highly recommended!
We have been using Animal Courses Direct for years and they are a great company. The staff are lovely and incredibly helpful. Highly recommended!
27 March 2026
Unprompted review
Reply from Animal Courses Direct
Good Afternoon
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams!
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
The Animal Courses Direct Team
Fab service
Just about to embark on my course.
Holly was extremely helpful and kind through the whole process of getting me set up
Now the fun begins x
25 March 2026
Unprompted review
Reply from Animal Courses Direct
Good Afternoon
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams!
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
The Animal Courses Direct Team
I was very happy with the course a…
I was very happy with the course a level 2 veterinary nursing assistant diploma and the support I received. It can take a long time to receive the certificate because once you have completed the course it needs to go through an internal and then external validation process by the awarding body.
21 March 2026
Unprompted review
Reply from Animal Courses Direct
Good Afternoon
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams!
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
The Animal Courses Direct Team
I would not recommend this course…
I would not recommend this course provider to anybody.
20 March 2026
Unprompted review
Reply from Animal Courses Direct
Good afternoon Daisy
We were disappointed to read this feedback - We need to request further information from you, as we are unable to pinpoint the student account this refers to using only the name 'Daisy' on this review alone - we need the full name you registered with us under, as Trustpilot give us no further information, so we would be unable to contact you in order to assist.
Trustpilot will contact you today requesting further information, and please email us directly at studentsuccess@animalcoursesdirect.co.uk and we will get this problem addressed for you.
Warmest Regards
The Animal Courses Direct Team
Holy
Holy,
Excellent customer service! Holy was responsive, professional, and exceeded my expectations. Highly recommend!
17 March 2026
Unprompted review
Reply from Animal Courses Direct
Good Afternoon
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams!
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
The Animal Courses Direct Team
Holly was absolutely lovely on call
Holly was absolutely lovely on call, she explained everything clearly and was motivating, I’m very exited for my future ahead, thank you holly for amazing service
13 March 2026
Unprompted review
Reply from Animal Courses Direct
Good Afternoon
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams!
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
The Animal Courses Direct Team
I am not happy with the after care as…
I am not happy with the after care as since i bought my course i had bad news from my doctor and my health permits me from doing this course and since i cancelled within my cooling off period I didn’t thinks it wld be this difficult to get my £1600 refund , i have waited for hours on the customer service number and nothing , 6 wells later still no refund
Not very happy
2 February 2026
Unprompted review
Reply from Animal Courses Direct
Good afternoon Irene Raeburn
We were disappointed to read this feedback - Please email us directly at studentsuccess@animalcoursesdirect.co.uk with further information, and we will look to assist you in any way we can.
Warmest Regards
The Animal Courses Direct Team
Holly was amazing! A wonderful experience.
I had been looking at the Zookeeping course on animal courses direct and Holly was great! She was brilliant on the phone and clear in explaining everything to me, even when I was having technical difficulties! She also sent smiley faces in messages!! Ask for Holly!! :D
27 February 2026
Unprompted review
Reply from Animal Courses Direct
Good Afternoon
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams!
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
The Animal Courses Direct Team
Great customer service
Great customer service. I felt listened to and all my questions were answered. Thank you for all your help
22 February 2026
Unprompted review
Reply from Animal Courses Direct
Good Afternoon
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams!
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
The Animal Courses Direct Team
Great service and very helpful and kind!
Great service and very helpful and kind!
16 February 2026
Unprompted review
Reply from Animal Courses Direct
Good Afternoon
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams!
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
The Animal Courses Direct Team
Holly was so helpful!
Holly was lovely to talk to! Amazing at giving me all the details for my options for courses! Helped find the right suited ones for me! She definitely has made me smile today!
12 February 2026
Unprompted review
brilliant
i spoke with Holly and she was so helpful. i felt everything was clear and there was no pressure
5 February 2026
Unprompted review
Very helpful throughout
2 February 2026
Unprompted review
WON'T RESPOND TO EMAILS
Passed in August, Been made to wait until MARCH to review my course as wrongly accused of using AI. Sent NUMEROUS emails and no response, left a review on here and told to email STILL NO RESPONSE.
Taken my money for the course, won't give me the qualification I worked hard for.
Will probably respond to this with a poor excuse and ask me to email again, which they won't respond to!
AVOID AVOID AVOID
29 January 2026
Unprompted review
Reply from Animal Courses Direct
Good afternoon Andy
We were disappointed to read this feedback - Please email us directly at studentsuccess@animalcoursesdirect.co.uk with further information, and we will look to assist you in any way we can.
Warmest Regards
The Animal Courses Direct Team
:)))
The woman holly who I spoke with during my application and initial interest in the course was so incredibly helpful! It was super easy to sign up and I had all the payment plans explained which was also extremely helpful.
26 January 2026
Unprompted review
Holly was really informative and…
Holly was really informative and helpful. She answered all my questions confidently and thoroughly. Great service
28 January 2026
Unprompted review
Communication is sub par
They will contact you without delay to get you signed up for a course, after that you’ll have more luck getting trump on the phone or responding via email.
Please be aware even after they’re responding below, you contact them as they ask and again, no response. Stay away from them, they’re courses are cheap for a reason
25 January 2026
Unprompted review
Reply from Animal Courses Direct
Good afternoon Emma Swinton
We were disappointed to read this feedback - We need to request further information from you, as we are unable to pinpoint the student account this refers to using only the name 'Emma Swinton' on this review alone - we need the full name you registered with us under, as Trustpilot give us no further information, so we would be unable to contact you in order to assist.
Trustpilot will contact you today requesting further information, and please email us directly at studentsuccess@animalcoursesdirect.co.uk and we will get this problem addressed for you.
Warmest Regards
The Animal Courses Direct Team
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