Amsons Reviews 

376
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting helpful and friendly staff who assist with orders and inquiries. Many people appreciate the fast and reliable delivery, with orders often arriving quickly, sometimes sooner than expected. Reviewers are very satisfied with the overall service, noting professionalism and genuine care. However, some customers noted issues with product quality, receiving faulty, damaged, or inaccurately described items. A few others experienced problems with order fulfillment, such as missing items, incorrect products, or unfulfilled promises. Some reviewers were also unhappy with customer service, citing unresponsiveness, poor communication, or unprofessional handling of their concerns.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy, with many reviewers expressing satisfaction... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction and a desire... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the staff for being polite,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, efficient,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We placed an order and Abbas was very helpful in setting up order and dispatching order. Provided a discount to help us out.

Company replied

Rated 5 out of 5 stars

I'd purchased a garment from Amsons only to find it was too small. I contacted the team via E-mail and received a response within half an hour, on a weekend. They instructed me through the retu... See more

Rated 5 out of 5 stars

Placed my order easily. To my horror, my parcel ‘could not be delivered’ by the courier..? Confused I checked my order, I had missed a digit out of my post code this sent my parcel to another... See more

Company replied

Rated 5 out of 5 stars

They were absolutely amazing. My mum went to Amsons recently to buy abayas and the customer service was fantastic. She bought a few abayas including this one. The fabric is excellent as well as this i... See more


Company details

  1. Book Store
  2. CD Store
  3. Clothing Store
  4. Cosmetics Store
  5. Gift Basket Store
  6. Perfume Store

Written by the company

Established in 1999 in Small Heath in Birmingham, Amsons has grown into one of the most renowned Islamic stores. With three stores situated across the United Kingdom. Amsons strive to provide a unique shopping experience with a range of carefully selected Islamic products. This includes Islamic menswear and womenswear, kids clothing, attar, halal cosmetics, giftware and much more! Our cosmetic and healthcare range is what sets us apart as there is something to cater for everyone needs ranging from hair care, general healthcare, dental care, and skincare too. We strive to ensure our consumers have a unique and authentic experience


Contact info

4.0

Great

TrustScore 4 out of 5

376 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(376)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

You enclosed a card with my order that…

You enclosed a card with my order that says your are sending a gift along with my purchase as good gesture but there was no gift included in the package

23 July 2023
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Reply from Amsons

Hi, thank you for your constructive feedback, we are really sorry the staff member(s) that were packing the orders then were told to place thank you cards and did not know that it mentioned a free gift, we have made sure since then all customers receive gifts of some kind in all their orders.

Rated 5 out of 5 stars

Blackseed Shampoo + free perfume included

Recieved the blackseed shampoo i always use, within 2 days plus free perfume included

25 July 2023
Unprompted review
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Reply from Amsons

We appreciate your review, thank you for taking the time to share your experience with us. Your satisfaction motivates us to keep delivering exceptional service, we look forward to serving you again soon.

Amsons

Rated 5 out of 5 stars

Received today

Received today . Exactly what I ordered. Good quality scarfs with lovely price.
Thanks

18 July 2023
Unprompted review
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Reply from Amsons

We appreciate your review, thank you for taking the time to share your experience with us. Your satisfaction motivates us to keep delivering exceptional service, we look forward to serving you again soon.

Amsons

Rated 4 out of 5 stars

This bookstore exceeded all my…

This bookstore exceeded all my expectations! Not only did they have the latest edition book I was looking for, but their prices were unbelievably low. Their delivery service was flawless, delivering the books exactly as I had ordered.

29 June 2023
Unprompted review
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Reply from Amsons

Thank you for shopping at amsons online,
We appreciate your experience at Amsons, we hope to see you again in the near future, jazakallah

Amsons

Rated 1 out of 5 stars

Rude customer service

We travelled all the way from Newcastle to come to Amsons, all my aunty suggested to the male behind the till was to have another person serving, he was so rude to my Aunty, l told him to lower his tone, he was too arrogant which l said and walked off saying may Allah bless you, he had the cheek to respond back to say some people brains aren’t working. Absolute shocking behaviour, not coming here again!

8 July 2023
Unprompted review
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Reply from Amsons

Hi Farah, I hope you are in the best of health and imaan. we are sorry that you received negative service from our staff members. We will make sure that the staff take feedback seriously and not with anger and negativity.

Kind regards
Amsons

Rated 5 out of 5 stars

The parcel came just in time for eid…

The parcel came just in time for eid and has been a lovely gift and does exactly what it says on the website

23 June 2023
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Reply from Amsons

We appreciate your review, thank you for taking the time to share your experience with us. Your satisfaction motivates us to keep delivering exceptional service, we look forward to serving you again soon.

Amsons

Rated 5 out of 5 stars

Always do my eid shopping here

Always do my eid shopping here, customer service is always amazing everytime I go, products are always of high quality👌 highly recommended.

27 June 2023
Unprompted review
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Reply from Amsons

We appreciate your review, thank you for taking the time to share your experience with us. Your satisfaction motivates us to keep delivering exceptional service, we look forward to serving you again soon.

Amsons

Rated 5 out of 5 stars

Quick delivery and the quality of…

Quick delivery and the quality of clothes purchased was outstanding

25 June 2023
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Reply from Amsons

We appreciate your review, thank you for taking the time to share your experience with us. Your satisfaction motivates us to keep delivering exceptional service, we look forward to serving you again soon.

Amsons

Rated 5 out of 5 stars

always on time

always on time, late last minute delivery can never fault there ultimate pieces, will forever use best in buisness EID MUBARAK!

28 June 2023
Unprompted review
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Reply from Amsons

We appreciate your review, thank you for taking the time to share your experience with us. Your satisfaction motivates us to keep delivering exceptional service, we look forward to serving you again soon.

Amsons

Rated 5 out of 5 stars

Going that extra mile 🙂

Thank You for shipping out my thobe in time for Eid. The customer service I have received by Amsons has been truly exceptional. The communications by the info team, keeping me up to date with my order and going that extra mile to find my size and to get it delivered to me on time and at such late notice means a lot. I will definitely be shopping again from Amsons in the near future. Once again, Thank You & Eid Mubarak! 🙂

26 June 2023
Unprompted review
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Reply from Amsons

We appreciate your review, thank you for taking the time to share your experience with us. Your satisfaction motivates us to keep delivering exceptional service, we look forward to serving you again soon.

Amsons

Rated 5 out of 5 stars

Quality Islamic wear and goods

I have been using Amsons for a while now been to their shop and also ordered online. This Eid I ordered a Collared thobe but by mistake they gave a hooded one. When I called they immediately sent the correct one out.😁

Their prices and quality are very good, definitely recommend to anyone who's looking for Islamic wear and other items.

22 June 2023
Unprompted review
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Reply from Amsons

We appreciate your review, thank you for taking the time to share your experience with us. Your satisfaction motivates us to keep delivering exceptional service, we look forward to serving you again soon.

Amsons

Rated 1 out of 5 stars

I ordered a Quran

I ordered a Quran. I was told it had 16 lines to the page. I asked what is the difference between a 15 line and 16 line Quran. I was told no difference so I ordered. Later that day I was told by the leader of my program that the Quran I ordered would not work. I emailed Amsons and ask them to cancel my order immediately and return the funds to my credit card. I didn’t hear back so emailed 2 more times. You emailed back and asked if I wanted to cancel the order and I said yes (all 3 of my emails said this) and then I heard nothing more. So 1 day this past week the Quran showed up in my mail…a Quran that I cannot use but will try to find someone who can.

29 May 2023
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Reply from Amsons

Hello Gail,
We received your order, and the logistic team missed your email, we are sorry about this

Kind regards
Amsons

Rated 4 out of 5 stars

I was impressed by the extensive…

I was impressed by the extensive selection of books available at this store, catering to various interests and genres. The packaging for delivery was top-notch, providing ample protection to ensure the books arrived in pristine condition.

31 May 2023
Unprompted review
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Reply from Amsons

Assalamualaikum,
We hope this reaches you well, thank you for your lovely review we hope to hear from you very soon.

Rated 1 out of 5 stars

Sent me the wrong dress and won’t reply…

Sent me the wrong dress and won’t reply to my emails for me to return for a refund.

29 May 2023
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Reply from Amsons

Assalamualaikum,
Please can you resend the email as this may have gone into spam, so we can sort this out for you.

Rated 1 out of 5 stars

Charge me two time and never send my free item deal ..!

I bought buy two get one free deal X2
But they never send my free ones. Also they charge me Double money from my credit card never refund it .! After email them they say first thing in the morning they will post it but never post them at all . VERY ANGRY. Becarefull what you pay and what you from this seller ..!

23 May 2023
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Reply from Amsons

Assalamualaikum,

From our side we had the promotional items sent out for you, please take a look. Can you contact us immediately because from our side it was sent out, we would like to resolve this ASAP.

Rated 5 out of 5 stars

Excellent

All Good, well wrapped and safe

24 May 2023
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Reply from Amsons

Assalamualaikum,
Jazakallah for your lovely review, we hope to deal with you very soon.

Rated 5 out of 5 stars

Lovely service

Quick delivery, well packaged even threw In a free gift and few samples which is awesome. A pleasure buying from you

24 May 2023
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Reply from Amsons

Assalamualaikum,
Jazakallah we are so happy to hear that you enjoyed the products and we love to ensure our customers are well taken care of.

Rated 1 out of 5 stars

Did not receive all products ordered…

Did not receive all products ordered and the Black seed hair conditioner was of poor quality! Very disappointed with the outcome as it was looking forward to using the products!

23 April 2023
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Reply from Amsons

Hi,
Can you please email us with your order number so we can check this out for you and come to some sort of compensation? In regards of the hair conditioner, we are sorry, but this is one of our best sellers for many years.

Kind regards
Amsons

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