Amplifon UK Reviews 6,606

Here I am again, feeding back to you my 100% satisfaction with the 100% excellent clinical input from LUIGINA DEL FAVA, your 100% professional and competent audiologist in Exeter.
I cannot believe it’s one year since she facilitated my new phone hearing aids and I had a message recently calling me in for an annual review, as always I was warmly welcomed by your receptionist Edward with a coffee and biscuits and LUIGINA came out to welcome me and invite me into her clinic room.
After going through a series of routine tests including in a new soundproof cabinet, I was delighted to be told that my hearing has remained reasonably stable, LUIGINA updated and calibrated my hearing aids and she invited me in the next day when she had adequate time to demonstrate the new MIC I have bought for my wife to wear clipped onto her clothes which is a wonderful addition to the support I received from Amplifon. As always, and I mean always, LUIGINA was patient and understanding of my needs, she sees me as a person not as a “patient/client/customer “and her professionalism is enhanced by her human approach. Being able to access the fantastic service in Amplifon Exeter is a blessing and I’m constantly telling friends in my peer group that they should look no further than amplifier Exeter if they need safe and trustworthy input from someone who is completely trustworthy and committed to giving the very best support and care and who understands the problems, emotional, practical, social and domestic of hearing impairment. Thank you again to LUIGINA.
Such an important part of my network of care, GP, hospital and Amplifon.

This is a review of customer service alone, not a review of any of the branch audiologists who do a good job. I bought inner hearing aids over 4 years ago costing £3000, so they are now out of the guarantee. Recently one of my aids stopped working properly so I took it in for repair. The repair took 3 weeks at a cost of £118. However, I went to collect the aid it was making a loud banging noise, the audiologist said it hadn't been checked properly at the repair factory before sending back. The aid had to be returned yet again for repair taking another 3 weeks! Amplifon make enormous profits from the manufacture of these aids & are servicing people with hearing loss so they supposedly should understand & empathise with how their customers struggle without their aids. I was offered no help or support with dealing with the loss of one of my aids for 6 weeks! I was not offered any other alternative lone of any aids in the meantime I also did not receive any apologies or contact from the company. I phoned customer service to complain about this problem which was caused by Amplifon & greatly impeded my every day life & spoke to a young man who clearly did not know how to deal with a very angry customer which resulted in him disconnecting the call. I emailed head office with a formal complaint & got a reply saying they were happy with the way their operator had dealt with my call & also happy with their customer service, again I was not offered any kind of apology for the delay due to their inability to properly repair the hearing aid which caused the excessive wait of 6 weeks! I expected a gesture towards the cost of the repair because of the inconvenience caused me but I have had nothing! Amplifon's customer service & lack of support in this instance has been totally unacceptable. They seem to only be interested if you are spending money with them buying new aids.

Great service outstanding friendly service highly recommended to all

Lisa at your Stockport branch did a hearing test very thoroughly, the like of which I have never had by Amplify Hearing. Their so-called audiologist Matt Kearon has never done a hearing test of that thoroughness on me. And he only appears at the SeeHear opticians in Meltham every two weeks on a Monday which is of no use to me. I feel I am getting proper care from Amplifon.

We saw Justin. He made us feel very comfortable and explained everything carefully. We both left very satisfied and will certainly seek him for any future advice or needs.

It was the best hearing test I have had he took time in explaining my hearing problems and not rushing through to get me out of the door.

A very extensive range of testing carried out . Everything explained perfectly and my needs very definitely understood .

Great Service on the day at the Torquay office .

The staff were very helpful and very kind to explain everything to me and even made me a cup of coffee to make very welcomed

Great experience & service. Would recommend for ear wax removal.

Lovely lady at Coventry reception made me feel so welcome. and made a lovely coffee. The audiologist was (Mio) was so good and explaned the process.

I will certainly reccomend Ampifon.

Arrived early, and got seen straight away.
Very good equipment used for the hearing test and the audiologist was very friendly.

It was a very thorough hearing test and any questions were answered clearly ,

Amazing amazing the best hearing test I have ever had done. Felt that I had none the lady doing my test all my life such a lovely person and omg did she know her stuff xx I will never go anywhere else ever. Please give them ago you honestly will never go anywhere else even the reception lady was lovely 10/10 amazing xxxx

I have no issues with the service I received in Sheffield, it was excellent
However, I have moved to a different audiologist and I have let amolifon know. I still receive constant phone calls from sales people trying to book me appointments, each time I tell them I'm not interested and to remove me from their list yet I still receive calls. Further more these calls are from random mobile phone numbers which makes me question how my personal data is being held if random sales people are calling me from their mobiles as opposed to a call centre.

I normally only post positive reviews but my experience yesterday has to be reported. I had been offered and I had accepted a free hearing check. Unfortunately I could not make the appointment and phoned to postpone. The bad tempered and officious lady who took my call demanded to know why I couldn't attend. I laughingly told her that it was none of her business whereupon she called me rude, cancelled my appointment and cut me off whilst I was trying to just change the date. She must have been having a bad day but that's no excuse.

Yes a good experience, very happy with the choice of hearing aid supplied.

I received the service I required

Very professional service. Could not have been more helpful. An excellent product delivered by someone who knew exactly what she was talking about. Pleased with the service and product

I have been a very satisfied customer for many years with Amplifon service, but recently had several appointments at one particular branch and had become increasingly dissatisfied with the service that the audiologist offered.
I was about to give up and seek out another hearing company but as I was in London I decided to give Amplifon one more try. I was given an appointment the following week (that was a surprise as normally it is a long waiting game) My appointment was with a Marco Sasso in Kensington. What a difference in attitude and determination to sort out the problem.
He was skilled, patient and understanding and to my immense relief sorted out the wax problem that had dogged me for months. Many thanks Marco !