Very likeable representative , put me at my ease , explained fully what to expect . Described the various hearing aids available and their ease of use . Performed the various hearing tests in comfort... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Although we had an excellent service we feel a little disappointed that we referred a new customer to Amplifon and have never received the promised promotion voucher. We have chased this up on three... See more
Company replied
The earring test I had was very thorough, everything was explained to me before the examination was started and what to expect. After I had finished the test the gentleman then went through everything... See more
Company replied
I visited your Poulton shop on 29th April for a hearing test with Ismail. Ismail was absolutely brilliant. He explained everything in detail and let me trial your hearing aids. I went back a week late... See more
Company replied
Company details
Written by the company
A global leader in hearing healthcare for over 70 years and in 28 countries. Fast-track your hearing care with FREE hearing tests and FREE trials of the latest hearing aids.
A global leader in hearing healthcare
Written by the company
- Fast-track your hearing healthcare with Amplifon
- Our expert Audiologists will create a personalized free lifetime aftercare program to suit your hearing needs and the performance of your hearing aids.
FREE Lifetime Aftercare
Our expert Audiologists will create a personalised free lifetime aftercare program to suit your hearing needs and the performance of your hearing aids.
PLUS we offer a 60 day money back guarantee on all hearing aid purchases.
Contact info
Gateway House, Styal Road, M22 5WY, Manchester, United Kingdom
- 0161 209 7008
- www.amplifon.com
4.6
Excellent
7K reviews
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The hearing test was fine but I’m still…
The hearing test was fine but I’m still waiting for costs which were promised within 24 hours - 4 days later still no sign
13 April 2026
Unprompted review
Reply from Amplifon UK
Dear Dale,
Thank you for your feedback. We're glad to hear that your hearing test went well, but we’re very sorry for the delay in providing your cost information.
This isn’t the level of service we aim to deliver, especially when you were given a clear timeframe. We understand how frustrating this must be, and we sincerely apologise for the inconvenience caused.
If you'd like to call us on 0161 209 7000 we can chase up the quote.
Amplifon UK
A total waste of time
Made a phone appointment to go to Gloucester today. Free trial advertised two phone calls to confirm . Went into town had to find a disabled space to park got to the door to be told no free trials anymore which are still being. Advertised !! This wasted 2 hours of my time!!! A rogue Company just offering something that does not exist Advertising standards and Trading standards need to look into this
16 April 2026
Unprompted review
Reply from Amplifon UK
Thank you for your feedback, and I’m really sorry to hear about your experience and the inconvenience caused.
We understand how frustrating it must have been to make the trip, especially after receiving confirmation calls. Please note that free trials are dependent on stock availability at each location, and unfortunately, this can sometimes change at short notice.
We appreciate you bringing this to our attention and will ensure your feedback is shared with the relevant team to help improve communication going forward.
Amplifon UK
Very friendly
Very friendly
Reminders of appointment plentiful. Customer service afterwards poor.
8 April 2026
Unprompted review
Reply from Amplifon UK
Dear Susan,
Thank you for your feedback. We’re glad to hear you found the team very friendly and that the appointment reminders were helpful.
However, we’re sorry to learn that your experience with our customer service afterwards did not meet your expectations. This is not the level of support we aim to provide, and we appreciate you bringing it to our attention.
If you’re willing, we’d welcome the opportunity to understand more about what happened so we can address it properly. Please feel free to contact us at 0161 209 7000.
Amplifon UK
Good experience
Received a very thorough assessment and everything was explained to me by a knowledgeable lady.
9 April 2026
Unprompted review
Reply from Amplifon UK
Thank you for your kind feedback.
We’re pleased to hear that you received a thorough assessment and that everything was clearly explained by our knowledgeable audiologist. Your comments are greatly appreciated and will be shared with the team.
Amplifon UK
Very caring attitude well worth a visit…
Very caring attitude well worth a visit if your not sure what you need ,it will be a present surprise.
14 April 2026
Unprompted review
Reply from Amplifon UK
Dear Mrs Munden,
Thank you for your kind feedback.
We’re so pleased to hear that you found our team caring and supportive. It’s great to know you felt the visit was worthwhile and a positive surprise. We really appreciate your recommendation and your thoughtful comments.
Amplifon UK
The staff were very helpful and the…
The staff were very helpful and the audiologist explained everything very well.
10 April 2026
Unprompted review
Reply from Amplifon UK
Dear David,
Thank you for your kind feedback.
We’re delighted to hear that you found our staff helpful and that the audiologist explained everything clearly. Your comments are greatly appreciated and will be shared with the team.
Amplifon UK
Better than last time and I was clearer…
Better than last time and I was clearer as to my situation.
10 April 2026
Unprompted review
Reply from Amplifon UK
Dear John,
Thank you for your feedback.
We’re really pleased to hear that your experience was improved compared to your previous visit, and that you left with a clearer understanding of your situation. Your comments are appreciated, and we’re glad we could provide a more positive experience this time.
Amplifon UK
Everyone was very pleasant
Everyone was very pleasant, i was offered a drink on arrival. The Audiologist explained every test and the results clearly with no hard sell which was refreshing! Would recommend for peace of mind about hearing.
9 April 2026
Unprompted review
Reply from Amplifon UK
Dear Sue,
Thank you for your lovely feedback.
We’re delighted to hear that you felt welcomed and well looked after from the moment you arrived, and that the audiologist took the time to clearly explain each test and the results. It’s great to know you appreciated the relaxed, no-pressure approach. Your recommendation means a lot to us, thank you for sharing your experience.
Amplifon UK
Routine hearing test
well explained and efficient, performed by a knowledgeable audiometrist.
11 April 2026
Unprompted review
Reply from Amplifon UK
Dear Mr Hamilton,
Thank you for your kind feedback. We’re pleased to hear that you found the appointment well explained and efficient, and that our audiologist was able to provide a knowledgeable service. Your comments are greatly appreciated and will be shared with the team.
Amplifon UK
Warm greetings from reception and…
Warm greetings from reception and excellent eye test and great explanation of the result
9 April 2026
Unprompted review
Reply from Amplifon UK
Dear David,
Thank you for your lovely feedback!
We’re delighted to hear you received such a warm welcome from reception and that your eye test was carried out thoroughly with clear explanations of the results. Providing a friendly and informative experience is very important to us, so it’s great to know this came across in your visit.
Thank you for choosing us!
Amplifon UK
Helpful and courteous but limited…
Helpful and courteous but limited options available
7 April 2026
Unprompted review
Reply from Amplifon UK
Dear Robert,
Thank you for your feedback!
We’re pleased to hear you found our team helpful and courteous. We’re sorry to hear that the range of options available didn’t fully meet your expectations on this occasion. Your comments are important to us and will be shared with the team as we continue to review and improve our service.
Thank you for taking the time to leave your review and for choosing us.
Amplifon UK
great support and help
8 April 2026
Unprompted review
Reply from Amplifon UK
Dear Peter,
We’re really pleased to hear you received great support and help from our team. Providing caring and reliable assistance is very important to us, so it’s lovely to know this came through in your experience.
Amplifon UK
Highly recommended
Friendly and knowledgeable staff, good service and easy to hook appointment.
8 April 2026
Unprompted review
Reply from Amplifon UK
Dear Martin,
We’re really pleased to hear you found our staff friendly and knowledgeable, and that you experienced good service with an easy appointment process. Making things simple and supportive for our customers is exactly what we aim for.
Amplifon UK
Ampiflifon UK visted review
The service was very good. Was explained throughout procedures with clarity. Would recommend them.
7 April 2026
Unprompted review
Reply from Amplifon UK
Dear Janet,
We’re delighted to hear that you received clear explanations throughout your appointment and found the service very good. It’s great to know you’d be happy to recommend us — that really means a lot to the team.
Amplifon UK
Customer service is a joke
Customer service is a joke. The delay in replacing my father’s hearing aid has seriously impaired his recovery from a stroke. We were promised 2 weeks and we are now at 5 and we are continuing to be fobbed off after being told two weeks ago that the hearing aid was ready to be sent out.
Seriously considering legal action against this company for their lack of responsibility. This is a medical necessity but the amplifon do not seem to care.
11 April 2026
Unprompted review
Reply from Amplifon UK
Dear Angela,
We’re very sorry to hear about your experience and understand how upsetting and concerning this situation must be, especially given your father’s health needs.
This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We take delays of this nature very seriously and would like the opportunity to look into this urgently for you.
Thank you for your feedback — we’re truly sorry for the frustration this has caused and we are keen to help resolve it.
Amplifon UK
Reply from Amplifon UK
Dear Christianah,
Thank you for taking the time to share your feedback!
We’re really pleased to hear you found our service efficient, quick, and honest. Providing a straightforward and reliable experience is exactly what we aim for, so it’s great to know we met that standard.
Amplifon UK
Staff were were professional and helpful
12 March 2026
Unprompted review
Reply from Amplifon UK
Dear Robert,
Thank you for your feedback!
We’re so pleased to hear that you found our team professional and helpful. Providing a high standard of care and support is very important to us, so it’s great to know this came across in your visit.
Amplifon UK
Kusheema at Yeovil - Superb!
I visited the Yeovil branch recently and Kusheema was incredibly helpful and patient with me. Helping me to choose the right hearing aid package for my needs. She showed how I can control various settings in a way that was clear and I fully understood.
I couldn’t recommend her and the services at amplifon enough and have already recommended to family members!
9 April 2026
Unprompted review
Reply from Amplifon UK
Mr Shorey,
Thank you so much for your wonderful feedback!
We’re thrilled to hear about your positive experience at our Yeovil branch. Kusheema will be delighted to know that her patience, clear guidance, and support helped you feel confident in choosing the right hearing aid package for your needs.
It’s especially lovely to hear that you’ve already recommended us to your family — that truly means a lot. We’ll be sure to pass on your kind words to Kusheema and the team.
Amplifon UK
Amplifon.com The company and staff were… extremely happy
Amplifon.com The company and staff were professional friendly and helpful. Their communication was polite informative and first class from the booking team to reception to audiologist. My experience with the entire process was a pleasant and enjoyable one.
Thank You Amplifon Truro
3 April 2026
Unprompted review
Reply from Amplifon UK
Dear Gail,
Thank you so much for your kind feedback!
We’re delighted to hear that you had such a positive experience with our team in Truro. It’s great to know that every stage of your journey — from booking through to your appointment — was professional, friendly, and informative.
Your comments mean a lot to us, and we’ll be sure to share your lovely words with the team.
Thank you again for choosing us!
Amplifon UK
Marketing uses dubious tactics
Others suggest it is a good company but my experience is more suspicious. I received their "invitation" for a free hearing test. The header suggests that it is part of the "National Hearing Health Campaign". As this does not exist outside Amplifon, I can only assume that this is intended to deceive, to mislead people who would not otherwise respond to a marketing ploy.
7 April 2026
Unprompted review
Reply from Amplifon UK
Dear David,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience left you feeling uncertain.
We’d like to reassure you that we do offer genuinely free hearing tests, with no obligation to make a purchase. The purpose of these appointments is simply to help people understand and monitor their hearing health, which is an important part of overall wellbeing.
We understand your concern regarding the wording used in our invitation. Our intention is never to mislead, but rather to raise awareness about hearing health and encourage people to have their hearing checked, something many people delay or overlook. We appreciate that the phrasing may not have come across as clearly as intended, and we will take your feedback on board.
If you have any further questions or would like to discuss this in more detail, we’d be very happy to help.
Amplifon UK
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