The frame was extremely well packaged for safe arrival. The sizing of plex glass was very accurate and the glass itself of high quality. Wood frame is OK. My primary complaint was the assembly requir... See more
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Amy S. paid careful attention to my unique order requirements as she expertly guided me through the order process. Not only did Amy S. identify an issue that needed a fix on my part, she worked clos... See more
amazing customer support I had to submit a tax exemption with my institution and was having all kinds of trouble with the web site. When I gave my number into the AI chat, I got a personal call withi... See more
Company replied
I just ordered for the first time and WOW! Fast, easy to understand, and SUCH a good final price, including shipping! My uploaded image looked so good in the digital display I was sold. If the item... See more
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Company details
About American Frame
Written by the company
American Frame is the longest-serving and highly rated online custom picture framing company in the USA. A 2nd-generation, woman-owned, and family-operated company, we serve customers—arts professionals and enthusiasts alike—providing museum-quality custom framing and fine art printing services in a variety of forms online, at direct prices. At AmericanFrame.com, you will find a full range of premium-quality products and services to fit your purpose, budget and style. Visualize as you design using our easy online interface. Create DIY custom frame kits, upload digital files to print and frame artwork, or order fine art giclee prints, depending on your needs. Named “Best Framing Service For Art” by Martha Stewart in 2023, we stand by our reputation and look forward to serving you!
How does American Frame work?
Shop americanframe.com anytime from the comfort of your home, office, or studio. For extra support, contact our Customer Service team 800-537-0944, M-F, 8:30-5:00 (Eastern), who will be happy to assist you via phone or email at service@americanframe.com. If you prefer face-to-face assistance, schedule a virtual meeting with a design expert or if you are local to Maumee, OH, come visit our showroom, M-F, 9-5.
Contact info
400 Tomahawk Drive, 43537, Maumee OH, United States
- (800) 537-0944
- Customer.Service@AmericanFrame.com
- www.americanframe.com
4.7
Excellent
17K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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There was an issue with my order and…
There was an issue with my order and they were very communicative and easy to work with
10 March 2025
Reply from American Frame
Hi Arden,
Thank you for your 5-star review! We're happy to hear that Miko provided great assistance and kept you informed throughout the process. We always aim to make things as easy as possible for our customers. If you ever need anything else, don’t hesitate to reach out!
Kayla
I find using the online tool for sizing…
I find using the online tool for sizing the frame/mat complicated. I had artwork that measured aXb but if I wanted a mat with the same outside dim., the frame was then made larger. I had to go matless to get the size frame I wanted. Love American Frame though and have used them for decades. I normally just place my order via customer service.
5 March 2025
Reply from American Frame
Hi Kenneth,
Thank you for your continued support over the years. We truly appreciate your loyalty to American Frame! We're sorry to hear that our online framing tool was complicated to use when configuring your mat and frame size. We understand how important it is to get the perfect fit for your artwork, and we’re always looking for ways to improve the user experience.
We're glad to hear that our customer service team has been a reliable resource for your orders. If you ever need help navigating our online tool, or need assistance with placing your order, please don’t hesitate to reach out!
Thank you again for your business and for sharing your experience with us. We look forward to serving you again!
Kayla
The prices are just too high now
The prices are just too high now. It cost me over $70 with shipping for a simple metal frame, acrylic, and backing board (no mat) for a small poster. The prices are so high that I'm being forced to abandon American Frame for my needs and go to Amazon. I can't get the custom sizes I need, but the cost on Amazon are literally 10%-15% of the cost charged by American Frame. That's too bad, as I've spent thousands of dollars with American Frame over the past 15-20 years.
9 March 2025
Reply from American Frame
Hi Jim,
Thank you for sharing your experience with us. We truly appreciate your loyalty over the past 15–20 years and understand that pricing is an important factor when choosing framing solutions.
At American Frame, we take pride in offering archival-quality, premium materials designed to protect and preserve your artwork for years to come. While our commitment to quality and craftsmanship affects pricing, we know that affordability is important, too. If you're open to it, we offer a selection of ready-to-ship frames at discounted prices, which may be a great alternative for your framing needs. https://www.americanframe.com/picture-frames/ready-to-ship
We’d love the chance to continue serving you. Please feel free to explore our discounted frames or reach out to our customer service team for assistance in finding a solution that works for you.
Kayla
High quality materials
High quality materials. Wide variety of choices. Easy to design and purchase framing.
8 March 2025
Reply from American Frame
Hi Linda,
Thank you for your 5-star review! We're thrilled to hear that you enjoyed our high-quality materials and wide selection. It’s great to know that our design and purchasing process made framing easy for you. We appreciate your support and look forward to serving you again!
Kayla
Julie Robeson was extremly helpful and…
Julie Robeson was extremly helpful and professional:)
7 March 2025
Reply from American Frame
Hi Julie,
Thank you for your 5-star review and your kind words! We're so glad to hear that Julie provided you with excellent service. We’ll be sure to share your feedback with her! We appreciate your support and look forward to helping you again in the future.
Kayla
American Frame to the rescue
American Frame to the rescue! I made the mistake of painting an acrylic on paper but Christine at American Frame acted as a fairy god-friend and resolved my issue. I can’t wait to see my framed artwork! As always, everyone at AF is always so kind and helpful!
6 March 2025
Reply from American Frame
Hi Sandy,
Thank you so much for your wonderful review! We're thrilled that Christine could help find the perfect solution for your artwork. She's the best! We can't wait for you to see your framed piece and are always here whenever you need us. Your kind words mean the world to our team.
We look forward to working with you in the future!
Kayla
The customer service at American Frame…
The customer service at American Frame is fabulous. All questions are answered and information is given to keep me aware of services and choices. I won't go anywhere else to buy framing for my art.
5 March 2025
Reply from American Frame
Hi Connie,
Thank you for your 5-star review! We're so glad to hear that our customer service has made a positive impact on your experience. We truly appreciate your loyalty and are honored to be your go-to place for framing. Please don't hesitate to reach out to our customer service team for assistance with future orders. We are always happy to help.
Kayla
I could not be happier with this…
I could not be happier with this company. Their frame kits are complete and of quality. Shipment is quick. I've ordered numerous frame kits from the company and have never been disappointed.
5 March 2025
Reply from American Frame
Hi Lee,
Thank you for your amazing 5-star review! We're thrilled to hear that you're happy with our frame kits and service. Your continued trust and support mean the world to us, and we're delighted to know we’ve met your expectations each time.
Looking forward to assisting with future orders.
Kayla
I really appreciate you sending me…
I really appreciate you sending me samples. It helps so much
4 March 2025
Reply from American Frame
Hi Vickie,
Thank you for your 5-star review! We're so glad the samples were helpful to you. We always strive to make your decision-making process easier, and we're happy to hear they made a difference. We appreciate your support and look forward to working with you again!
Kayla
Great selection and customization…
Great selection and customization process. It was very helpful to see a preview of my art in several different frames before purchase.
5 March 2025
Reply from American Frame
Hi Pamela,
Thank you for your 5-star review! We're so happy to hear that you enjoyed our selection and customization process. We're glad the preview feature helped you visualize your art in different frames. We appreciate your feedback and look forward to helping you with future purchases!
Kayla
Reply from American Frame
Hi Rick,
Thank you for your 5-star review! We're so glad to hear that Christine was able to assist you in such a helpful and knowledgeable way. We’ll be sure to pass along your kind words to her!
Kayla
Reply from American Frame
Hi Richard,
Thank you for your 5-star review! We're thrilled to hear that you've had a great experience with our products, pricing, and shipping. As customers build their brands around our products, we work hard to be the trusted partner they can count on for custom framing treatments that truly elevate their work.
Kayla
Reply from American Frame
Hi Ruth,
Thank you for your 5-star review! We're so glad to hear that our team was efficient and helpful. We truly appreciate your support and look forward to serving you again!
Kayla
When I sent an email question I got…
When I sent an email question I got quick comunication back.
2 March 2025
Reply from American Frame
Hi William,
Thank you for your 5-star review! We're happy to hear that our team responded to your question quickly. Providing great customer service is a top priority, and we appreciate your support.
Kayla
Reply from American Frame
Hi Mary,
Thank you for your 5-star review! We're glad to hear that you found our website easy to navigate and your purchase process smooth. We appreciate your support and look forward to working with you again soon!
Kayla
Christine is an amazing employee with a…
Christine is an amazing employee with a great eye for design.
2 March 2025
Reply from American Frame
Hi Christine,
Thank you for your 5-star review! We're thrilled to hear that Christine’s eye for design made such a great impression. We’re lucky to have her on our team! We’ll be sure to share your kind words with her.
Kayla
Reply from American Frame
Hi Brian,
Thank you for your feedback. We’re sorry to hear that you found the website experience cumbersome. We’re always working to improve the user experience, and your input helps us identify areas for improvement. If you have any suggestions or specific issues you'd like to share, we’d love to hear from you!
Kayla
Order process eventually was good
Order process eventually ended up being a pretty positive experience. I had to ask the chatbot how to complete the order for a ‘frame only’. It was not intuitive that I was inputting my desired frame size at step #1 and not the art size as the step/question was phrased. Mr Chatbot set me straight and I eventually got the order completed.
1 March 2025
Reply from American Frame
Hi Mj,
Thank you for your feedback! We're glad to hear that your ordering experience ended on a positive note and that our chatbot Leo was able to assist you. We appreciate your insight about the frame size selection process and will review how we can make it clearer in the future. Your input helps us improve, and we hope to make your next experience even smoother!
Kayla
Your website is very easy to navigate…
Your website is very easy to navigate and very detailed. Your framing products are superior and I have ordered from you numerous times over the years. My only comment is that I think your shipping fees are exorbitant, especially for ordering a single frame that is not assembled.
1 March 2025
Reply from American Frame
Hi Celine,
Thank you for your continued support and for your kind words about our website and framing products! We truly appreciate your loyalty over the years. We understand your concern about shipping fees and strive to balance cost with ensuring your order arrives safely and in perfect condition. That said, we’re always looking for ways to improve, and we’ll take your feedback into consideration. We appreciate your business and look forward to serving you again!
Kayla
Reply from American Frame
Hi Brian,
Thank you for your 5-star review! We're glad you found what you were looking for easily. Supporting the success of American Frame’s 50+ years in business is our organization’s strongly held values, which have paved the way for how we have grown and thrived.
Kayla
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