The frame was extremely well packaged for safe arrival. The sizing of plex glass was very accurate and the glass itself of high quality. Wood frame is OK. My primary complaint was the assembly requir... See more
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Amy S. paid careful attention to my unique order requirements as she expertly guided me through the order process. Not only did Amy S. identify an issue that needed a fix on my part, she worked clos... See more
amazing customer support I had to submit a tax exemption with my institution and was having all kinds of trouble with the web site. When I gave my number into the AI chat, I got a personal call withi... See more
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I just ordered for the first time and WOW! Fast, easy to understand, and SUCH a good final price, including shipping! My uploaded image looked so good in the digital display I was sold. If the item... See more
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Company details
About American Frame
Written by the company
American Frame is the longest-serving and highly rated online custom picture framing company in the USA. A 2nd-generation, woman-owned, and family-operated company, we serve customers—arts professionals and enthusiasts alike—providing museum-quality custom framing and fine art printing services in a variety of forms online, at direct prices. At AmericanFrame.com, you will find a full range of premium-quality products and services to fit your purpose, budget and style. Visualize as you design using our easy online interface. Create DIY custom frame kits, upload digital files to print and frame artwork, or order fine art giclee prints, depending on your needs. Named “Best Framing Service For Art” by Martha Stewart in 2023, we stand by our reputation and look forward to serving you!
How does American Frame work?
Shop americanframe.com anytime from the comfort of your home, office, or studio. For extra support, contact our Customer Service team 800-537-0944, M-F, 8:30-5:00 (Eastern), who will be happy to assist you via phone or email at service@americanframe.com. If you prefer face-to-face assistance, schedule a virtual meeting with a design expert or if you are local to Maumee, OH, come visit our showroom, M-F, 9-5.
Contact info
400 Tomahawk Drive, 43537, Maumee OH, United States
- (800) 537-0944
- Customer.Service@AmericanFrame.com
- www.americanframe.com
4.7
Excellent
17K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from American Frame
Hi Barbara,
Thank you for your 5-star review! We're so happy to hear that you love the quality of our frames and our packaging. Ensuring your order arrives in perfect condition is a top priority for us. We appreciate your support and look forward to assisting you again in the future!
Kayla
Reply from American Frame
Hi Alan,
Thank you for your 5-star review! We're thrilled to hear that you find our website easy to use with clear images and pricing. Providing a smooth and transparent shopping experience is our goal, and we're glad we could meet your expectations. We appreciate your support and look forward to serving you again!
Kayla
Excellent support and customer service!
17 March 2025
Reply from American Frame
Hi Lauren,
Thank you for your 5-star review! We're so glad to hear that you had a great experience with our support and customer service. Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to assisting you again in the future!
Kayla
Easy ordering
It’s always easy to order your products. You can review your order before it is placed. After placement, there is another chance to review your order.
17 March 2025
Reply from American Frame
Hi Susan,
Thank you for your 5-star review! We're thrilled to hear that you find our ordering process easy and convenient. Providing a seamless experience with multiple opportunities to review your order is important to us, and we're glad it makes a difference for you. We appreciate your support and look forward to serving you again!
Kayla
Reply from American Frame
Hi Felix,
Thank you for your 5-star review! We're so glad to hear that you found what you needed easily and had a smooth ordering experience. We appreciate your support and look forward to serving you again!
Kayla
A pleasant experience!
I spoke with a young lady that gave me the best customer service that I have hade in a long time. She was very, knowledgeable, kind, and explained everything in detail. She went out of her way to get me exactly what I needed at the best price.
15 March 2025
Reply from American Frame
Hi Hilda,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that Leigh provided you with such excellent service. She truly goes above and beyond to ensure our customers have the best experience. We’ll be sure to pass along your compliments to her. If you ever need anything else, we’re always here to help!
Kayla
This is exactly why I still get my…
This is exactly why I still get my frames through American Frames. I was struggling to get my mat window size so it doesn't cover things like the signature or number on the art. I picked up the phone and called them, they walked me through how to enter the art so window size is the exact size I needed. Their customer service is amazing, I waited on hold for about 30 seconds before speaking to an actual human being. It's why I love them!
14 March 2025
Reply from American Frame
Hi Corey,
Thank you for your 5-star review! We're so glad our team could assist you in getting the perfect mat window size for your artwork. Providing top-notch customer service is our priority, and it’s great to hear that your experience was smooth and helpful. Your loyalty and kind words mean the world to us, and we truly appreciate your continued trust in American Frame. We look forward to helping you with many more framing projects in the future!
Kayla
I’ve been buying from American Frame since the 1970’s
I’ve been using American Frame to buy frames since the late 1970’s. The inventory is good & well priced.its easy to order on the website. I’ve NEVER had a problem with damaged or incorrect orders!
14 March 2025
Reply from American Frame
Hi Carole,
Thank you for your 5-star review and for your incredible loyalty since the late 1970s! We’re honored to have been your go-to framing source for so many years. It’s wonderful to hear that our inventory, pricing, and ordering process have continued to meet your expectations. Your trust and support mean the world to us, and we look forward to serving you for many more years to come!
Kayla
Customer service is fantastic
Customer service is fantastic! I order frequently from American Frame. Most of the time I can completely do the order using the online tools in the excellent configurator provided on their website, but there is the occasional need to contact customer service for a special request. When I do, the orders have been handled exceptionally to my satisfaction. American Frame is the only framer I have used for years.
I heartily recommend them to customers, colleagues and friends!
14 March 2025
Reply from American Frame
Hi Robert,
Thank you for your fantastic review and for being a loyal customer! We're so glad to hear that our online configurator makes ordering easy for you and that our customer service team has been able to assist with your special requests. Your recommendation means the world to us, and we truly appreciate your trust in American Frame. We look forward to continuing to serve you for years to come!
Kayla
Top scores all around
First time customer and first framing/mounting experience. Christine, was patient, offered suggestions, and made this whole transaction easy
13 March 2025
Reply from American Frame
Hi Terry,
Thank you for your 5-star review! We're thrilled to hear that your first framing experience was a great one. Christine will be delighted to know that her patience and suggestions made a difference. We appreciate your support and hope to assist you with future projects!
Kayla
This is my second order to American…
This is my second order to American frame. I came back because my first order was an overall good experience.
13 March 2025
Reply from American Frame
Hi Diane,
Thank you for your 5-star review. We're so glad to hear that your first experience with American Frame was a good one and that you chose to order from us again. We truly appreciate your trust in our products and service. Looking forward to assisting you with your future framing needs!
Kayla
Customer service was excellent.
Customer service was excellent when I called them. Before I spoke with the customer service person I was using the online custom design area and could not find the image of my painting uploaded into the frame so this is when I called customer service.
Once I worked with the customer service person, I realized I had to put my uploaded painting with my choice of frame into the “cart” before I could actually see the image.
It was not clear to me after uploading my image, and picking out my frame, I needed to put it in the cart before I could view it.
The customer service person suggested me buying some frame samples. She also suggested a few frame samples that would go with my painting.
All in all, it was a very good experience.
13 March 2025
Reply from American Frame
Hi Candace,
Thank you for your thoughtful review! We’re so glad to hear that our customer service team was able to assist you and provide helpful suggestions for your frame selection. We appreciate your feedback about the online custom design process and will take it into consideration as we continue to improve our website’s user experience. It’s great to know that, in the end, you had a very good experience, and we truly appreciate your support. If you ever need further assistance, we’re always here to help!
Kayla
I am a repeat customer for years
I am a repeat customer for years. Even though the product availability has changed over the years I am still able to find a similar product to complement what I already have.
I am disappointed with the cost of shipping. When I first started purchasing from American Frame I lived about 6 hours away. I now live an hour and a half away so I can pick my frame up.
12 March 2025
Reply from American Frame
Hi Sandy,
Thank you for your loyalty and for taking the time to share your experience! We're so glad you've been able to find products that complement your existing collection over the years. We understand that shipping costs can be frustrating, and we truly appreciate your feedback. It’s great to hear that you're now close enough to pick up your orders. Thank you again for your support, and we look forward to serving you in the future.
Kayla
Good experience for first time user
Good variety and selection of products; easy to use website; reasonable prices.
11 March 2025
Reply from American Frame
Hi David,
Thank you for your 5-star review! We're delighted to hear that you enjoyed our product selection, found our website easy to use, and appreciated our prices. Your feedback means a lot to us, and we look forward to serving you again in the future!
Kayla
Customer service
I've ordered from you before, and I do a lot of my own framing. But I had some questions about a tricky piece and I called your 800 number. The rep (sadly, I can't remember her name) was very knowledgeable and very helpful. Thanks.
11 March 2025
Reply from American Frame
Hi Dave,
Thank you for your continued support and for your 5-star review! We're so glad to hear that our team could assist you with your framing questions. We always strive to provide knowledgeable and helpful service, and it's great to know we met your expectations. If you ever need assistance again, please do not hesitate to give us a call!
Kayla
I was looking for a custom size frame…
I was looking for a custom size frame which did not show as available on the site and a Service rep guided me to ordering exactly what I needed. They took all my information over the phone and I had my frame size selected and put into the queue.
11 March 2025
Reply from American Frame
Hi Joe,
Thank you for your 5-star review! We're so happy to hear that our team could assist you in finding the perfect custom frame. Providing personalized service and making the ordering process easy is what we strive for. We appreciate your support and look forward to helping you again in the future!
Kayla
Miscellaneous Framing Supplies
The website was easy to use and I found exactly what I needed for a framing project. I ordered the material through the website and check out was easy. Order verification was quick. The order arrived yesterday and it is what I needed.
4 March 2025
Reply from American Frame
Hi Kim,
Thank you for your 5-star review! We're so glad to hear that you found our website easy to use and that the ordering process was smooth. It’s great to know that your materials arrived as expected and were just what you needed for your framing project. We appreciate your support and look forward to serving you again in the future!
Kayla
Straight forward information
Straight forward information, graciousness, patience, discussing options, expertise
11 March 2025
Reply from American Frame
Hi Rose,
Thank you so much for your 5-star review! We're thrilled to hear that you appreciated our straightforward information, patience, and expertise. It’s always our goal to provide clear guidance while discussing all available options. Your kind words mean a lot to us, and we truly appreciate your support!
Kayla
The only way to order frames online!!
I’ve been using American Frame for many years and am always happy with their products. The web site is SO great, as I can order frames/mats based on my exact measurements OR give up total control, enter artwork, overlay, and mat width and let them calculate. I’ve been happy with both.
Also, woman-owned. <3
10 March 2025
Reply from American Frame
Hi Joan,
Thank you for your wonderful review and for being a loyal American Frame customer! We're so happy to hear that you love our products and find our website helpful, whether you're customizing every detail or letting our system do the work. We truly appreciate your support and look forward to working with you again on future projects!
Kayla
Reply from American Frame
Hi Richard,
Thank you for your 5-star review! We're glad to hear you had a great experience with our website. Your order is set to ship in the next couple of days, and we appreciate your patience. Please don't hesitate to reach out to our customer service team for assistance with future orders. We are always happy to help.
Kayla
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