Amber Cars Reviews 

This company is terrible 3 weeks ago I pre-booked taxi. And it arrived 80 minutes late .Today I also pre booked and am still awaiting after25 minutes have vowed never to use them again and no tip for the driver

Taxi booked giving 8 hours notice for pick up at Leeds Bradford Airport, booked using the App so priority booking. At pick up time (15.55) app showing pending, so called to enquire told driver on way and with me in 10 mins, a little late due to heavy traffic. After another 15 minute wait rang again to be told sorry booking sent back to allocation and no driver on way but would now re-allocate? What if I had not called?? Driver rang to say he was only 5 mins away, App said 16 mins away, App was accurate another 16 mins wait!!
On our way but driver had not set sat nav so ended up going wrong way and a journey to the airport that cost £22.20 now cost £24.80 for exact journey on return.
All in all a very poor service,

I waited 45 minutes for a car when it said it was a 3 minute wait, every time I rung the office they would say "a few minutes or your next" for the 30 minutes untill the car finally turned up and starting beeping outside my house as soon as he arrived. I added a new card to my app to be able to pay contactless and they were happy to take a £1.01 off me to check and not refund but when I got to the end of my journey apparently my card did not work and I HAD to pay cash even though I had nothing on me, luckily a neighbour helped me out. Tried to send feedback a week ago when this happened and also asked the question why I was not refunded for the money taken out to check my account and still have recieved nothing back!

If I could put zero on how bad this company and its drivers are I would a 💯per cent, DON'T USE THIS SH#T SHOW OFF A COMPANY. Rude and and think they'll not get any consequences against there actions. Picked up eventually and then told him he'd gone to wrong pick up and then told us to get out of the car and walk. This isn't the first time but it'll be the last. Don't use Don't use you've been warned

Never turn up on time, will tell you 5 mins then turn up an hour later and not even wait for you, they'll just cancel it if the driver can't immediately see you.

Rudest staff going

One of, if not the, worst taxi firms I have ever had the displeasure of using. Our company no longer uses them, after years of booking through them we have advised our staff to go with a new firm we have found.

The cab driver refused to drop me at the Upper Class drop off for Virgin Atlantic. He was so angry. He said that he'd been coming to Heathrow for over 10 years and there are only 2 drop offs; car park or general drop off. I tried to explain to him that Virgin Atlantic Upper Class passengers could use a private drop off and even showed the entrance to him. He started shouting, "I'm not going there". I was truly dumbfounded. I'm Nigerian and even spoke Yoruba (our mutual native language) to him to calm him down. He was behaving like I wanted to lead him to slaughter or something. I'm still shocked. He was so angry that he all but put my luggage on the side of the kerb and did not help to load on the trolley. Still in shock!

Disgrace!! Ordered a taxi never turned up told 2 mins away (woteva) asked every amber that turned up. Then when I rang again was told I never turned up. Absolute joke won’t use again

Booked a taxi told 20 mins wait, phoned after 40 mins was then told it would be 10-15mins. Phoned another 30 mins later and was told another 10-15 mins. Still didn’t come.
I used to always use amber however si ce taking over multiple taxi companies they are gone down hill massively.
I have bad them cancel taxis on me, taxis not turn up and over charge.
Safe to say I won’t be using them again.

Amber was always my go to cab firm but never again. Their app used to show 3 minutes as an average wait time and you could pretty much guarantee the cab would be there in three minutes. Now they don’t turn up if you book 2 days in advance! And no apologies or anything from them. Booked for them to take my son to college and they were 45 minutes late - making him 15 minutes late for college but only because we’d booked it to allow lots of time to get there. Ordered a cab from home and it said 3 minutes but 10 minutes later no car had even been dispatched. If you want to actually get somewhere DONT call Amber Cars!

I'm a regular customer spend a lot of money on cabs but the service is getting worse and worse. Pre booked cab on the app last night for 5.50am as due in for 6am for important meeting. 5.55am no cab called amber spoke to controller who told me driver was on way would be 10 minutes. No driver turned up now late for work. Called again ..new controller stated no drivers to pick me up. .I said one was supposedly on way. He said no there are 9 drivers none of them want your joban £11.50 fare.I said I've pre booked on the app could I not have been informed I have been waiting outside for ages and late for work and meeting.My money for fare had been taken but no car no service. Very stressful extremely unprofessional.
By having a poor service this has a knock on effect and is highly frustrating and unfair. I waited 45 minutes total for a car in the end ..unacceptable. If there is a shortage of drivers would it not be common sense to do an advertising campaign of some kind put it out there that you need drivers ?! You're company relies on customers and providing a so called service like this is such a bad reflection on Amber. You WILL and must HAVE lost regular customers and others. I have used Amber for years but am extremely reluctant to continue. We need a good regular reliable professional service from you which is not being provided however you are quick enough to take our money via the app should we not then be refunded in full if cabs do not turn up or are late? Get controllers to let us know if there is a problem out of courtesy at least so we can make alternative arrangements. I would welcome a refund for the inconvenience to me this morning and for the problems it has caused me at work ..respectfully Mrs Holt

Worst taxi company I have ever experienced .
Tried using three times and every time , the driver kept calling and calling because could not find the address which was only a three minute drive from Amber cars office .
The last time was my wife’s birthday , and we were going to a secret party which I’d spent weeks planning , and when I called the office , after speaking to the driver over and over again telling him the address , the operator just kept defending the driver despite the driver being 20 minutes late and couldn’t find the address which was only three minutes away from Amber Cars office .
Terrible customer service , with taxi drivers who can’t find simple addresses on the doorstep of their own office , and never turn up .

How can u charge £160 more on a weekend this is shocking I’ve been using amber cars for years and never had a problem I will not be using u again with the price increase on a seeking and a lot of people I know have said all ready they will not be using u again even on a weekday this has been posted all over Facebook and a lot of people who have commented are saying the same it’s shocking and they will be using club cars if u add £1:60 on a weekend y don’t they knock it off in the week

Awful. Booked a taxi for a Saturday night in plenty of time. I’m the night we were stood outside in the cold waiting for the taxi. We spoke to the taxi trying to direct them and in the end they hung up and stopped taking our calls, we phone head offices and they were no help and made it out to be our fault. Awful taxi service willl not use again. Yeah

worst company ever
operators lie about time
their app is completly misleading
prebooking doesnt mean anything your still waiting an hour
operators can be rude and agressive
some - not all, but some of the drivers drive like maniacs and can be rude
awful company, really gone down hill, avoid like the plague

As of today I experienced the "morning" price hike, with the shallow reasoning being that it's due to the morning rush hour. How is this in anyway the fault of any customer? Amber can barely get their service together and now because of any everyday factor (rush hour) WE have to pay out of pocket for something THEY have to sort out their company for? Don't use the rush hour as an excuse as to why you're LATE. The vast majority of us book well in advance and your service have hours in advance to prepare for customers.

Not to mention that their Apps is at BEST just functional. They have the better of the car service apps, which is a joke as they're all garbage. For the Amber Cars app, information once entered can't even be edited or erased. And has a limit to how much can be entered. So put in the wrong address by a misclick? Too bad. It's stuck as that.

And lastly DON'T TRY AND LEAVE A REVIEW ON THEIR SITE. Any reading this please repeat this.

The Amber site is filled with nothing but 5-star reviews that are made by the company themselves as a way of self-promotion. Any review that has even the slightest complaint will be erased without question.

And with that I'll be going back to ANY other card service.

Don't order or expect them to be on time on any booking and don't expect an apology from the operator or driver

Diabolical. Always late even when you book in advance

Abysmal - avoid. I used Amber for the first and last time today. I pre-booked a taxi (pre being the operative word) for 7.50 am today to go the train station for an important appointment. It's a 5 minute drive to the station and the roads around the area were quiet. However at 8.00 am there was no sign and no message or call to say why. When I rang the office the telephonist barked that it was apparently my fault because I should give more time to get to the train station..... but as I made clear that wasn't the point, and there was no apology for the fact that I was still waiting. She simply said mine was the next car out (so at least 10 mins away) and then said she would send somebody else. Eventually the cab turned up at 8.15 am which was after my train had left and 25 minutes late. The driver said he knew the station and set off, and consequently tried to go the wrong way until I corrected him. I asked him to drop me at the side going into the centre of town but he couldn't seem to work out where that was. Later I rang the office to point out to the telephonist that regardless of how much time I gave for my journey, that makes no difference at all to the fact that the driver was 25 minutes late.... when a taxi is PRE booked for a time, it is up to them to get a driver there for that time. And THEY should take account of road conditions. If we had got stuck in traffic so be it - but it was very quiet around the area so that wouldn't have happened. Being 25 minutes late is no good and is their responsibility, not mine. I left an extensive message for the manager to call me back and guess what - they didn't bother. Really, don't waste your time and energy. I could have walked there in the time I was stuck waiting and next time that's what I'll do. I did have another taxi booked but have cancelled that, I won't risk it again.

Amber cars are getting worse, I book pre booked today at 6am for 7.25, no where to be see, rang at 7.40 to see what was happening lady on the phone said its guna be another 10 minutes, I work for the NHS I start at at 8, finally got in the taxi at 7.50am!! The driver didn't listen to any direction I gave him, so bad amber. I understand your busy but when you pre book a taxi and it arrives 25minutes late you really need to do something so that your costumers stay happy and drivers get paid remember without costumers you don't have a business your drivers go somewhere else to get paid