Amart Furniture Reviews 

Side cupboard didn’t go together very well
The top didn’t fit properly we had to modify it to fix it as rural and didn’t want the hassle
Of a return . Bottom of one of the draws was scratched . I don’t think we would buy again from Amart

Amazing price and reasonable delivery charge. Fairly easy to assemble for 1 person and very happy with finished product

From entering the store to choosing a lounge suite and leaving, the service was great and very friendly. The store was clean and I liked the layout.
I will definitely be back.

We had an excellent experience from the time we entered the store. All staff were friendly, courteous and professional. TGEY knew all aspects of their products and quoted us a very good price. We highly recommend tge Virginia Queensland A Mart store to everyone

Staff were extremely helpful
All our needs regarding our purchase was met

Well laid out store making it easy to visualize how the product would fit in. and staff ready and able to answer all questions

The paramount customer service made me spend my monies in your store

5 stars Amart Glendale excellent service .

Had the best experience dealing with Dada at amart butler. Couldn't recommend her more

the variety of reclining chairs and options was fantastic

The whole experience front walking in the shop to receiving the items was friendly and pleasant.

Very good service

bought 2 mattress in store in bundy, 1 mattress came in 1 week and another didin't arrive in 2 weeks. end up refund for 1 mattress. poor customer service, deliver not in time. bought online 2 beds, 1 bed was perfect no noise 2nd bed didn't fit right and making noise everytime when moving around in bed while sleeping.

The table was great when put together
Very sturdy and clear instructions

I was assisted by Jules at Amart Morayfield. I had a wonderful experience and felt the need to share as this type of service doesn't happen everyday. Jules was extremely helpful, knowledgeable and so pleasant to deal with.

Amazing service and respected budget limits

Good location, Ease of shop, range of products and good customer service.

Very Disappointing Experience at Amart Furniture Casula — Poor Customer Service 23/08/2026

I am extremely disappointed with the customer service we received at Amart Furniture Casula.

We visited the store looking for outdoor furniture and found a set that we wanted to purchase. We spoke with a sales assistant and clearly told him that we wanted the furniture. Even the lady manager confirmed it as we have new sales assistant. Before moving on to look at other items in the store, I asked him several times to confirm that the furniture was secured for us. Each time, he reassured us that it was confirmed.

Trusting what the sales assistant told us, we continued looking at other furniture because we were planning to purchase more items. While we were doing this, another sales representative came along and sold the outdoor furniture to another customer.

When we explained that we had already selected the furniture and had repeatedly asked the sales assistant to confirm it for us, we were told that the other customer had already paid for it.

This was extremely frustrating and disappointing. If the store's policy is that an item is only secured once payment has been made, then customers should be clearly told this at the time. We specifically asked the sales assistant along with lady manager multiple times to confirm the furniture, and we relied on his answer.

What made the situation even worse was when we escalated the matter to the manager. Unfortunately, we did not feel that our concerns were properly listened to or that any genuine effort was made to resolve the situation.

Amart's website promotes customer service as part of the shopping experience, but unfortunately that was not our experience at the Casula store.

We left the store feeling extremely disappointed and frustrated. The issue wasn't simply losing the furniture — it was the poor communication, lack of accountability and the way our complaint was handled.

I would strongly recommend that customers confirm exactly what “reserved” or “confirmed” means and make payment immediately, rather than relying on a sales assistant's verbal confirmation.

Very disappointing experience. Based on this experience, I would not recommend Amart Furniture Casula to family or friends. I wasted my time. Even the sales managers are useless and not willing to help customer with attitude.

I hope senior management takes this feedback seriously and improves communication between sales staff and customers. I couldn’t buy my dining table and outdoor furniture because of disappointment of sales representatives. They didn’t acknowledged their mistakes and apologised. They should be clear about their policies.

JORDAN FROM GEPPS CROSS HOMEMAKER CENTRE WAS SO HELPFULL. HIS ATTENTION TO DETAIL WAS GREAT. HE EXPLAINED EVERYTHING ABOUT THE PRODUCTS AND MADE THE DECISION SO MUCH EASIER TO MAKE. A REALLY GOOD SALES REP. THANKS JORDAN.

Easy to order. Loved the product. Tracking for the delivery was lacking. Not updated regularly. Was on truck for delivery for two days.