I went there today has we had scene the newly refurbished restaurant and convinced family members it was worth a try. The quality of the food is so poor , when ordering was advised they were only doin... See more
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Visited today, very disappointed in the whole centre and the new restaurant (which did look lovely) the poor girls in the restaurant were understaffed, we had to wait 45 mins for our breakfast!! b... See more
Just had lunch in the cafe at alto. Garden centre first Lesley on the till needs some customer service training we waited 40 mins for our food when it arrived I had order the ploughman lunch half th... See more
The garden set arrived within 24 hours of ordering. Very polite delivery men. Just a slight hitch with one of the chairs but soon sorted by a handy husband. Instructions on parasol need to be clearer... See more
Company details
Information provided by various external sources
As the largest garden centre in essex, here at Altons we have everything for the essex gardener from garden sundries such as propogation equipment, seeds and tools through to stylish garden furniture and barbecues.
Contact info
Arterial Road, SS12 9JG, Wickford, United Kingdom
- 0845 838 8816
- sales@alton-gardencentre.co.uk
- www.alton-gardencentre.co.uk
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Hasn’t replied to negative reviews
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Always found you very good
Always found you very good. Even the boss stopped putting up Xmas decorations to cut up a bit of bubble wrap for me. Staff very courteous led by example from the top.
Top service
Absolutely amazing service from Jay at altons bbq, great advice and price matched. A1
A great garden centre to browse around
On a recent visit we wanted some shrubs for our garden, the guy in the hut outside was so helpful and explained all about the shrubs, where to grow them in the garden and suggested other shrubs that would grown nicely with them. He spent a lot of time with us and was so helpful. We will go back to him for advice when we need more plants. We have bought garden table and chairs, a water fountain and plants from Altons this year, I believe in supporting our local businesses. I love the garden centre, the staff are helpful and friendly in this very difficult times. I’m looking forward to visiting the Christmas display.
Why is the cafe closed ?
The cafe was closed ! It's open at Summerhills, Riverside and Morleys. Why isn't it open at Altons ?

Reply from Alton Garden Centre
Coffee shopCame in for a coffee- no coffee shop
Came in for a coffee- no coffee shop. No notice to advise you had closed it for the duration. Poor show.

Reply from Alton Garden Centre
Love going to Altons at all times
Love going to Altons at all times, I find all the staff very friendly and helpful. You can always find something new or something different.
high quality products
high quality products
polite helpful staff
first class customer service
I have shopped at Altons for years
I have shopped at Altons for years, always courteous and helpful.
The restaurant staff are equally as courteous.
Would have no hesitation in recommending Altons.
Denis Flaherty
Covers for Canilever Umbrella and…
Covers for Canilever Umbrella and 3-seater Garden Swing
Around 10 years ago I purchased a rattan patio set from Altons and it came with a huge canilever umbrella. Over these years the weather has taken its toll over the cover it came with and after trying to replace it from other sources and failing miserably, I went back to Altons and hey, they got me a much better quality one for just a few pounds more.
The same happened to my Garden Swing cover so I headed straight back to Altons after my previous experience they ordered me one at a great price.
The customer experience with them was so good, why on earth I originally tried to save a few pounds, went elsewhere and was so disappointed with the quality, I really don't know. Well, lesson learnt, everyone you come into contact with at Altons is so knowledgable and attentive, highly recommended.
Not a real garden centre anymore
Too many types of merchandise it has expanded so much there were hardly any plants to buy, which was the reason I was there and other gardening areas had fewer choices too. Very disappointing and I haven’t been back since ( about six months ). Also in the spring lockdown I joined Altons e mail group and have had zero response.

Reply from Alton Garden Centre
First Choice Garden Centre
Our first choice garden centre to visit, polite and professional employees always cean to help.
Quick delivery
Ordered weed killer late at night the next morning it was being delivered. Very efficient!!
Quality products and plants at fair…
Quality products and plants at fair prices. If ever there is a problem it’s always resolved.
Excellent displays
Excellent displays. Staff so friendly and helpful. Have shopped there for years and have always been completely satisfied. Well recommended.
A lovely guarden centre with very…
A lovely guarden centre with very friendly staff and nice good and value for money
Highly recommend
During lockdown, Alton's staff went over and beyond to ensure customers received items for their gardens etc. Nothing was too much trouble and delivered promptly
Valued customer
Great place top quality, shame restaurant was closed .we now use other garden centres that have restaurant facilities .
Checkout was not as friendly as other garden centres.
A well organised visit
A well organised visit, felt totally safe and the staff were very helpful and polite. Lovely garden centre, with lots of lovely plants and gifts. Well worth a visit.
Very helpful
Very helpful staff and great range of products and plants
Good selection of plants
Good selection of plants, very good knowledge by staff members.
Prices a little high.
Shame restaurant is not open but understand why
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