Alton Garden Centre Reviews 

395
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I went there today has we had scene the newly refurbished restaurant and convinced family members it was worth a try. The quality of the food is so poor , when ordering was advised they were only doin... See more

Rated 1 out of 5 stars

Visited today, very disappointed in the whole centre and the new restaurant (which did look lovely) the poor girls in the restaurant were understaffed, we had to wait 45 mins for our breakfast!! b... See more

Rated 1 out of 5 stars

Just had lunch in the cafe at alto. Garden centre first Lesley on the till needs some customer service training we waited 40 mins for our food when it arrived I had order the ploughman lunch half th... See more

Rated 5 out of 5 stars

The garden set arrived within 24 hours of ordering. Very polite delivery men. Just a slight hitch with one of the chairs but soon sorted by a handy husband. Instructions on parasol need to be clearer... See more

Company details

  1. Garden Center

Information provided by various external sources

As the largest garden centre in essex, here at Altons we have everything for the essex gardener from garden sundries such as propogation equipment, seeds and tools through to stylish garden furniture and barbecues.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

395 reviews

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1.7

All reviews

(395)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

Always found you very good

Always found you very good. Even the boss stopped putting up Xmas decorations to cut up a bit of bubble wrap for me. Staff very courteous led by example from the top.

22 October 2020
Unprompted review
Rated 5 out of 5 stars

A great garden centre to browse around

On a recent visit we wanted some shrubs for our garden, the guy in the hut outside was so helpful and explained all about the shrubs, where to grow them in the garden and suggested other shrubs that would grown nicely with them. He spent a lot of time with us and was so helpful. We will go back to him for advice when we need more plants. We have bought garden table and chairs, a water fountain and plants from Altons this year, I believe in supporting our local businesses. I love the garden centre, the staff are helpful and friendly in this very difficult times. I’m looking forward to visiting the Christmas display.

22 October 2020
Unprompted review
Rated 1 out of 5 stars

Why is the cafe closed ?

The cafe was closed ! It's open at Summerhills, Riverside and Morleys. Why isn't it open at Altons ?

22 October 2020
Unprompted review
Alton Garden Centre logo

Reply from Alton Garden Centre

Hi there, Im sorry this has disappointed you. Due to how our kitchen is setup, we feel it would not be responsible for us to open at this time, as we cannot stick to the recommended social distancing measures. However we are looking into this to find a solution for early next year.

The Cafe has now been converted into more floor space for our Christmas Pantry, so somewhat food-related still!
Thanks for leaving the feedback, its always good to know how we can improve.

Rated 3 out of 5 stars

Coffee shopCame in for a coffee- no coffee shop

Came in for a coffee- no coffee shop. No notice to advise you had closed it for the duration. Poor show.

22 October 2020
Unprompted review
Alton Garden Centre logo

Reply from Alton Garden Centre

Hi Jacky,

Thank you for your feedback. We will make sure all signage is very clear and on our website there is a notice to say its closed. Thank you again for your feedback so we can improve.



Rated 5 out of 5 stars

Covers for Canilever Umbrella and…

Covers for Canilever Umbrella and 3-seater Garden Swing
Around 10 years ago I purchased a rattan patio set from Altons and it came with a huge canilever umbrella. Over these years the weather has taken its toll over the cover it came with and after trying to replace it from other sources and failing miserably, I went back to Altons and hey, they got me a much better quality one for just a few pounds more.
The same happened to my Garden Swing cover so I headed straight back to Altons after my previous experience they ordered me one at a great price.
The customer experience with them was so good, why on earth I originally tried to save a few pounds, went elsewhere and was so disappointed with the quality, I really don't know. Well, lesson learnt, everyone you come into contact with at Altons is so knowledgable and attentive, highly recommended.

22 October 2020
Unprompted review
Rated 3 out of 5 stars

Not a real garden centre anymore

Too many types of merchandise it has expanded so much there were hardly any plants to buy, which was the reason I was there and other gardening areas had fewer choices too. Very disappointing and I haven’t been back since ( about six months ). Also in the spring lockdown I joined Altons e mail group and have had zero response.

22 October 2020
Unprompted review
Alton Garden Centre logo

Reply from Alton Garden Centre

Hi Peter,

Thank you for your feedback.
As a garden centre, we of course try to keep our core products, well , at our core!
Im sorry about the lack of plants however there was a national shortage 6 months ago and we were unfortunately let down my our suppliers for this. We have now changed this and made sure we are prepared for this if it was to happen again.

Thanks again for your feedback.

Rated 5 out of 5 stars

Quick delivery

Ordered weed killer late at night the next morning it was being delivered. Very efficient!!

22 October 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommend

During lockdown, Alton's staff went over and beyond to ensure customers received items for their gardens etc. Nothing was too much trouble and delivered promptly

22 October 2020
Unprompted review
Rated 4 out of 5 stars

Valued customer

Great place top quality, shame restaurant was closed .we now use other garden centres that have restaurant facilities .
Checkout was not as friendly as other garden centres.

22 October 2020
Unprompted review
Rated 5 out of 5 stars

A well organised visit

A well organised visit, felt totally safe and the staff were very helpful and polite. Lovely garden centre, with lots of lovely plants and gifts. Well worth a visit.

22 October 2020
Unprompted review

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