Alton Garden Centre Reviews 

395
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I went there today has we had scene the newly refurbished restaurant and convinced family members it was worth a try. The quality of the food is so poor , when ordering was advised they were only doin... See more

Rated 1 out of 5 stars

Visited today, very disappointed in the whole centre and the new restaurant (which did look lovely) the poor girls in the restaurant were understaffed, we had to wait 45 mins for our breakfast!! b... See more

Rated 1 out of 5 stars

Just had lunch in the cafe at alto. Garden centre first Lesley on the till needs some customer service training we waited 40 mins for our food when it arrived I had order the ploughman lunch half th... See more

Rated 5 out of 5 stars

The garden set arrived within 24 hours of ordering. Very polite delivery men. Just a slight hitch with one of the chairs but soon sorted by a handy husband. Instructions on parasol need to be clearer... See more

Company details

  1. Garden Center

Information provided by various external sources

As the largest garden centre in essex, here at Altons we have everything for the essex gardener from garden sundries such as propogation equipment, seeds and tools through to stylish garden furniture and barbecues.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

395 reviews

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No recent history of asking for reviews

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1.7

All reviews

(395)

17 reviews in the last 12 months

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Rated 4 out of 5 stars

One of the best in Essex

Unfortunately have now moved away from the area but for 15 years Alton's was a regular weekend trek. Without question one of the best garden centres in Essex. However the only downside for me is the number of plants have decreased with a corresponding increase in home & garden products. Not to say I dont understand the reason why Altons did this.

23 October 2020
Unprompted review
Rated 1 out of 5 stars

Came just before the new covid rules

Came just before the new covid rules. Met my friend and daughter and baby thought we could have a sit chat feed baby and shop But no. I am not brilliant at standing fir long either. Nowhere to rest at all even outside ! Decorations lovely but some people can not do it all in one go

23 October 2020
Unprompted review
Alton Garden Centre logo

Reply from Alton Garden Centre

Hi Rosemary,

Thank you for your feedback, we take this very seriously to improve our customers experience. We have updated our website to make sure people are aware that our restaurant is closed. And we will look into having areas to sit throughout the shop. Thanks again for your feedback.

Rated 5 out of 5 stars

Festive visit

Visited last week with our granddaughter to see your Christmas displays. She loved them all! Great place to visit & we will return very soon.

22 October 2020
Unprompted review
Rated 3 out of 5 stars

Shame about their website

I can't fault the Garden Centre itself or the staff that I have met but their website throws up some random results. I also seem to remember being invited to join an emailed newsletter that came to nothing.

22 October 2020
Unprompted review
Alton Garden Centre logo

Reply from Alton Garden Centre

Hi Ken,

This is really great information for us to improve. We are now looking into improving the search functionality on the website to stop this happening. I'll also check you email is added to the mailing list. Thanks again for your feedback!

Rated 4 out of 5 stars

We have been customers at Alton for…

We have been customers at Alton for over 40 years and have always been treated exemplary ,the quality Of the plants and bushes is excellent , and the after sales service is first class .On the rare occasions that we have had a problem,it has always been resolved without a quibble

22 October 2020
Unprompted review
Rated 5 out of 5 stars

Best it's ever been

Best it's ever been
Alton's Garden Centre has upped it's game again this year. The layout and variety of Christmas decorations is phenomenal. Took my children with me the other day and it became a big event that they are still talking about. They were spellbound by the decorations and worlds that were created. I prefer it this year from previous years as it just felt more spacious and less cluttered, even though there is still loads everywhere it is really well organised. Lots of tree decorating ideas. The staff are as always so friendly and helpful. Top service.

22 October 2020
Unprompted review
Rated 4 out of 5 stars

The displays were disappointing

The displays were not up to the usual very high standard that we have come to expect, although the nativity scene was splendid, we understand that COVID may have impacted the displays or you felt it was time for a change. Although there were plenty of colour schemes in the decoration department to buy.

22 October 2020
Unprompted review
Rated 5 out of 5 stars

Always have a good experience at…

Always have a good experience at altons, will forever and always be my go to gardening supply store, staff are always very helpful and give me the best information when i need it

22 October 2020
Unprompted review
Rated 5 out of 5 stars

Top notch is garden centre is really good value…

This garden centre is really good value for money,all the plants and shrubs are in good condition,and if they haven't got it they'll order it in for you.The staff are friendly and helpful their knowledge of what they sell is outstanding,the bistro is always clean and tidy and the food is delicious and not overpriced unlike other venues,this is my no:1 place to go for all my gardening needs.

22 October 2020
Unprompted review
Rated 4 out of 5 stars

Went there to get some pots

Went there to get some pots, had whatvi wanted, it felt nice walking round the place, they had all covid precautions in place & working well, well done Altons

22 October 2020
Unprompted review
Rated 5 out of 5 stars

Garden Furniture

Visited today 22/10/20 and went to Garden Furniture, Steve who served us was most helpful, polite and friendly. We purchased a garden table and chairs and covers for them.We have always found Steve to be very knowledgable about all the range of products and he has guided us to what was required. Alton Garden Centre is by far the best garden centre in the county.

22 October 2020
Unprompted review
Alton Garden Centre logo

Reply from Alton Garden Centre

Thank you so much for your feedback! It really does go a long way! I will make sure Steve is aware of your kind words.

Rated 5 out of 5 stars

Even through lockdown

Even through lockdown, always helpful and, as always, good value for money

22 October 2020
Unprompted review
Alton Garden Centre logo

Reply from Alton Garden Centre

Thank you for your feedback, it goes along way!

Rated 5 out of 5 stars

Sparkling Christmas display

We recently took our granddaughter to see the Christmas displays and buy a few trinkets.
The staff were helpful and courteous towards us.

22 October 2020
Unprompted review
Alton Garden Centre logo

Reply from Alton Garden Centre

We are pleased you enjoyed the Christmas displays! Hopefully, we will see you again soon.

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