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Alternative Airlines Reviews 29,133

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,457 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the straightforward and quick booking process, often completed in minutes, making travel planning stress-free and easy to navigate. Many appreciate the wide variety of payment options, including 'buy now, pay later' plans, which make flights more affordable and manageable, especially for families or those on a budget. The service is frequently described as convenient, reliable, and hassle-free, with users praising the clear pricing and lack of hidden fees. However, some customers also noted issues with customer service, particularly when problems arose, as they felt caught between the company and the airline, making resolution difficult. A few other people also felt that while initial pricing seemed reasonable, costs became excessive and confusing once necessities like baggage were added, and some experienced discrepancies with selected seats.

What people talk about most

Booking process

People report positive experiences with the booking process, finding it convenient, hassle-free, and easy to... See more

User experience

Customers consistently note positive experiences with user experience, describing it as convenient,... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick booking and payment processes,... See more

Payment

Consumers find payment to be a positive experience, appreciating the wide variety of payment options... See more

Price

Customers had positive experiences with price, finding clear and affordable options, with many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When we discovered late in the day that flights booked elsewhere had been cancelled, we urgently began to look for alternatives. Fortunately we stumbled across a review of Alternative Airlines and... See more

Rated 5 out of 5 stars

Alternative Airlines provides us a with an easy way to book a trip without having to pay the hefty price tag all up front. With rising costs of EVERYTHING a trip for a family of four can be expensive... See more

Rated 5 out of 5 stars

Cannot fault Alternative Airlines. Quick and easy booking process offering pay later options such as clearpay to spread the cost of the flights. I was worried that I didn't get an instant confirmation... See more

Rated 5 out of 5 stars

The speed of the initial search for flights was impressive. Once my choice of flight was selected the booking itself was quick and stress free. I was pleasantly surprised that the whole process from g... See more


Company details

  1. Travel Agency
  2. Airline
  3. Airline Ticket Agency
  4. Flights Search Site

Written by the company

Alternative Airlines is on a mission to take the friction and frustration out of flight booking, making the experience effortless for travellers everywhere. By partnering with the world’s leading flexible payment brands, we give passengers the power to pay over time. Moreover, by combining next-gen tech with next-level support, we’re innovating the booking process and simplifying the customer experience to give everyone, everywhere the freedom to fly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

29K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Experience Despite a Complicated Booking Issue

Thank you for everyone. Thank you to Zoe who noticed my ticket had changed with Air France and to everyone who listened to my challenges with my non-refundable ticket! I had a non-refundable ticket situation, and Kayleigh and Nick at Alternative Airlines were incredibly responsive. They helped me through the change quickly, and I felt supported the whole way. Their customer service was top-notch, and I’ll definitely book with them again. Heading to India this year and will book with you again !

22 May 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Alternative Airlines…

My experience with Alternative Airlines was excellent from start to finish. The booking process was simple, fast, and easy to understand, and I appreciated having multiple payment options available. Customer service was responsive and professional whenever I had questions, and the company made finding affordable flight options stress-free. What they’re doing great is creating a smooth, user-friendly experience while giving travelers flexibility and reliable support. I would definitely use Alternative Airlines again and recommend them to others.

24 May 2026
Rated 5 out of 5 stars

Great experience

Great experience! So easy to book and super clear on adding upgrades to booking 😎 thank so much for the pleasant experience!

24 May 2026
Rated 5 out of 5 stars

I booked my ticket yesterday …

I booked my ticket yesterday 23/05/2026 and by mistake I selected 3 July, but I actually needed to travel on 4 July. I became very worried because I didn’t know whether the date could be changed or not. Then I contacted Alternative Airlines through email, and within 10 minutes they changed my travel date and also sent me confirmation by email. They even contacted me on WhatsApp.

I am in the UAE and I don’t even know where the Alternative Airlines office is or which country they are based in, but I was really happy with their quick response and how fast they solved my issue.

24 May 2026

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