Support from staff both medical and non medical has been very good whilst my medication gets tweaked and sorted. Very happy. Definately doesn't feel like they're a sales team. My Dr is mindful of my b... See more
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I have used alternaleaf for a couple of years now and have had a really great experience with Daniel Dotta, my regular Doctor who has been extremely supportive, understanding and easy to get along wit... See more
Have been using Alternaleaf for over 5 years. The products have always been to the stated standard and dispensed efficiently. I have encountered a few hiccups in my ordering but Alternaleaf has alway... See more
The process is easy doctors are lovely n understanding . I find the medicatuon helps me with my anxiety ,sleeping n lower back pain from heavy work . Ever since i have started my journey with alternal... See more
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Company details
- #4 of 5 best companies in Medical Clinic
About Alternaleaf Australia
Written by the company
Alternaleaf is Australia's leading alternative health clinic, dedicated to supporting over 150,000 patients access qualified doctors and nurses.
What’s the process to becoming an Alternaleaf patient?
It begins with a free pre-screening check and nurse call to find out whether you may be eligible for Alternaleaf services, followed by a paid consultation with one of our doctors.
We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.
To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.
Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.
We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.
To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.
Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.
Contact info
4.4
Excellent
906 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 month
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Always a pleasant experience
Always a pleasant experience. I always have everything explained in detail, and the doctor is easy to talk to.
6 April 2026
Reply from Alternaleaf Australia
Hi Sharon, thank you so much for sharing your feedback!
It's wonderful to hear that you always have such a pleasant experience and that your doctor is easy to talk to and explains everything in detail. We really appreciate your kind words and support.
I got the prescription change I needed…
I got the prescription change I needed so my experience was satisfactory. I had been with a previous doctor at Alternaleaf for about 18 months so was a bit nervous with my new doctor, Dr Singh. But he is very good and helped me and he is very personable. Thank you. Anthony Stokes.
9 February 2026
Reply from Alternaleaf Australia
Hi Anthony, thank you for sharing your feedback! It's completely understandable to feel a bit nervous transitioning to a new doctor after 18 months, so we are thrilled to hear that Dr Singh was so helpful, personable, and able to assist with your prescription change.
We really appreciate you taking the time to share your support!
Reply from Alternaleaf Australia
Hi Mark, thank you for sharing your feedback! It's great to hear that you found the team so easy to talk to and that we were able to fulfil all your needs. We really appreciate your kind words and support!
Use this companyWell you given me consistant great…
Well you given me consistant great quality weed.... Without it I don't function...... Went to pick up my weed today. And my new docter made it that I can't pick up every seven day.... Have to wait till next Thursday....... But I'm poking my finger a my weed crew on the net..... To be honest.... It was so easy to get on to..... I'd suffered insomnia for many years...... I was just so great full to find this greener indica..... The system is changing..... You have to do certain things and not make any waves..... I had an disagreement with a consultant recently...... So I didn't want to see or talk to him again.... Got another one no problem....... He's still putting it on me to get a vape..... I know it's for health reasons...... I choose to do it how I want....... If I just have to buy a vape..... To keep getting scripts..... I'll jump through those hoops....... Use this company.... If they put up with me.... The exsperiance should be a Jamaican getaway
6 April 2026
Reply from Alternaleaf Australia
Hi Grant, thank you for sharing your feedback and for the 4/5 rating! It's great to hear that you've experienced consistent quality and found the service easy to use to help manage your insomnia. We're also glad we could smoothly transition you to a new doctor when requested.
Regarding the guidance around dispensing intervals and vaporising, these protocols are entirely focused on health, safety, and responsible clinical care. We really appreciate your understanding and willingness to work through these requirements with our medical team. Thanks again for your support and recommendation!
It's easy to have a consult,not…
It's easy to have a consult,not expensive. Products arrive well packed in only a few days .
15 March 2026
Reply from Alternaleaf Australia
Hi Louise, thank you for sharing your feedback.
It's wonderful to hear that you find the consultation process so easy and affordable. We're also glad to know that your products arrive quickly and well-packed! We are always committed to delivering great value and a seamless service for our patients, so we really appreciate you taking the time to share your support.
Reply from Alternaleaf Australia
Hi there, thank you for sharing your feedback. It is good to hear that you had a positive consultation with your doctor and found the pick-up and delivery options quick and straightforward. We appreciate you taking the time to review our service.
Reply from Alternaleaf Australia
Hi Vikki, thank you for sharing your feedback. We are pleased to hear that you found our team to be professional, efficient, and friendly. We appreciate you taking the time to review our service.
Great staff
Great staff, easy site to use. Drs explain everything so you can understand easily and they’re good at knowing what products you need to help you
25 June 2026
Reply from Alternaleaf Australia
Hi Tania, thanks so much for the feedback. Great to hear the site is easy to use and that our doctors and team have been able to guide you through your treatment so clearly.
I am treated with trust and respect
27 March 2026
Reply from Alternaleaf Australia
Hi Johnathon, so glad to hear you feel treated with trust and respect by the team. We really appreciate you sharing your experience with us.
From the very beginning I started on…
From the very beginning I started on alternative medicines I was happy with the benefits it allowed me.
30 January 2026
Reply from Alternaleaf Australia
Hi Steven, so great to hear you've been happy with the benefits of your treatment right from the start. We love knowing it's making a positive difference for you, and we really appreciate you sharing your experience.
easy to navigate
easy to navigate, fast delivery and good understanding doctors. My experience has been positive.
26 March 2026
Reply from Alternaleaf Australia
Hi Douglas, glad to hear you've had a great experience with us. Love knowing the site is easy to navigate, delivery was fast, and our doctors have been so understanding. Thanks for sharing.
Reply from Alternaleaf Australia
Hi Tommy, great to hear you're happy with the service and support from the team. Thanks for sharing your feedback with us.
Bad service
Bad service, can't talk to any for any information with them billing you, I get billed for complimentary appointments. Feels dodgey. Product becoming below standard.
12 March 2026
Reply from Alternaleaf Australia
Hi there, we are very sorry to hear about your experience with our billing and product quality.
To clarify, reaching out to our customer support team for general information is completely free. If you have been incorrectly charged for an appointment that was promoted as complimentary, this may be a billing error that we want to rectify immediately.
Regarding your concerns with product standards, all prescribed treatments undergo rigorous independent testing to meet strict safety and quality benchmarks. If you have noticed an issue with a specific batch, we want to look into this further.
Please reach out to our team here so we can audit your account, sort out any incorrect charges, and lodge a product quality report for you: https://bit.ly/4ewU1zB
I have had a fantastic Dr with me on my…
I have had a fantastic Dr with me on my journey with alternaleaf.
24 June 2026
Reply from Alternaleaf Australia
Hi Tash, thank you for sharing your feedback. It is wonderful to hear that you have had such a supportive experience with your doctor throughout your journey with Alternaleaf. Having dedicated medical guidance makes a significant difference in patient care. We appreciate you taking the time to review our service.
Afternaleaf is brilliant it has helped…
Afternaleaf is brilliant it has helped me with my pain.
24 June 2026
Reply from Alternaleaf Australia
Hi Joanne, thank you for your review. We are pleased to hear you are satisfied with our service and products. We appreciate your support.
Pros
Pros, easy secure consults and service.
Consider, no choice or info on medication available before dispensed
24 June 2026
Reply from Alternaleaf Australia
Hi Paul, thank you for sharing your feedback. We are glad to hear you found our consultations and service easy and secure.
Regarding your note on medication information, strict Australian regulations prohibit the public display or selection of prescription treatments before a clinical consultation. However, our doctors will always discuss suitable options and product details with you directly during your appointment.
If you ever have questions about your treatment plan or available options, please feel free to reach out to our team here: https://bit.ly/4ewU1zB
Thank you all
4 March 2026
Reply from Alternaleaf Australia
Thanks for sharing. It’s great to have you with us.
Easy communication with the doctor who…
Easy communication with the doctor who was clear and relevant with his communication with myself.
23 June 2026
Reply from Alternaleaf Australia
Hi Mace, thank you for sharing your feedback. We are pleased to hear that communication with your doctor was clear and straightforward. We appreciate you taking the time to review our service.
Not bad but not as good as they used to be
downgraded my prescriptions
told me i only need 30G a month since i live in W.A.
previously was on 40G a month.
The oil they supplied me has been fantastic for my needs however.
hopefully they can increase me to 40G in the future like i was previously on
25 March 2026
Reply from Alternaleaf Australia
Hi John, thank you for sharing your feedback. We are very glad to hear that the prescribed medication has been so fantastic for your needs.
Regarding your monthly allowance, Western Australia enforces strict regional regulatory caps and clinical guidelines regarding dispensing limits. Our clinical team must operate within these specific state boundaries, which is why your prescription limits were adjusted to 30g.
Your treatment plan can always be reviewed at your next follow-up consultation to see what options are available under current state frameworks as things evolve. If you have any questions about your current scripts, please feel free to reach out to our team here: https://bit.ly/4ewU1zB
Being with alternaleaf for 1 year and…
Being with alternaleaf for 1 year and love their services. I just hoped they more to choose from as after a while you get used to the same brands. Apart from that they are excellent. Great communication,fast delivery and always on time.
23 June 2026
Reply from Alternaleaf Australia
Hi Adam, thank you for sharing your feedback and for your support over the past year. We are pleased to hear you have experienced great communication and fast delivery. We also appreciate your suggestion regarding product variety and will pass this on to our team.
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