Support from staff both medical and non medical has been very good whilst my medication gets tweaked and sorted. Very happy. Definately doesn't feel like they're a sales team. My Dr is mindful of my b... See more
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Review summary
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Reviews shaping this summary
I have used alternaleaf for a couple of years now and have had a really great experience with Daniel Dotta, my regular Doctor who has been extremely supportive, understanding and easy to get along wit... See more
Have been using Alternaleaf for over 5 years. The products have always been to the stated standard and dispensed efficiently. I have encountered a few hiccups in my ordering but Alternaleaf has alway... See more
The process is easy doctors are lovely n understanding . I find the medicatuon helps me with my anxiety ,sleeping n lower back pain from heavy work . Ever since i have started my journey with alternal... See more
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Company details
- #4 of 5 best companies in Medical Clinic
About Alternaleaf Australia
Written by the company
Alternaleaf is Australia's leading alternative health clinic, dedicated to supporting over 150,000 patients access qualified doctors and nurses.
What’s the process to becoming an Alternaleaf patient?
It begins with a free pre-screening check and nurse call to find out whether you may be eligible for Alternaleaf services, followed by a paid consultation with one of our doctors.
We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.
To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.
Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.
We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.
To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.
Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.
Contact info
4.4
Excellent
874 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 month
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Bad service
Bad service, can't talk to any for any information with them billing you, I get billed for complimentary appointments. Feels dodgey. Product becoming below standard.
12 March 2026
Reply from Alternaleaf Australia
Hi there, we are very sorry to hear about your experience with our billing and product quality.
To clarify, reaching out to our customer support team for general information is completely free. If you have been incorrectly charged for an appointment that was promoted as complimentary, this may be a billing error that we want to rectify immediately.
Regarding your concerns with product standards, all prescribed treatments undergo rigorous independent testing to meet strict safety and quality benchmarks. If you have noticed an issue with a specific batch, we want to look into this further.
Please reach out to our team here so we can audit your account, sort out any incorrect charges, and lodge a product quality report for you: https://bit.ly/4ewU1zB
I have had a fantastic Dr with me on my…
I have had a fantastic Dr with me on my journey with alternaleaf.
24 June 2026
Reply from Alternaleaf Australia
Hi Tash, thank you for sharing your feedback. It is wonderful to hear that you have had such a supportive experience with your doctor throughout your journey with Alternaleaf. Having dedicated medical guidance makes a significant difference in patient care. We appreciate you taking the time to review our service.
Afternaleaf is brilliant it has helped…
Afternaleaf is brilliant it has helped me with my pain.
24 June 2026
Reply from Alternaleaf Australia
Hi Joanne, thank you for your review. We are pleased to hear you are satisfied with our service and products. We appreciate your support.
Pros
Pros, easy secure consults and service.
Consider, no choice or info on medication available before dispensed
24 June 2026
Reply from Alternaleaf Australia
Hi Paul, thank you for sharing your feedback. We are glad to hear you found our consultations and service easy and secure.
Regarding your note on medication information, strict Australian regulations prohibit the public display or selection of prescription treatments before a clinical consultation. However, our doctors will always discuss suitable options and product details with you directly during your appointment.
If you ever have questions about your treatment plan or available options, please feel free to reach out to our team here: https://bit.ly/4ewU1zB
Thank you all
4 March 2026
Reply from Alternaleaf Australia
Thanks for sharing. It’s great to have you with us.
Easy communication with the doctor who…
Easy communication with the doctor who was clear and relevant with his communication with myself.
23 June 2026
Reply from Alternaleaf Australia
Hi Mace, thank you for sharing your feedback. We are pleased to hear that communication with your doctor was clear and straightforward. We appreciate you taking the time to review our service.
Not bad but not as good as they used to be
downgraded my prescriptions
told me i only need 30G a month since i live in W.A.
previously was on 40G a month.
The oil they supplied me has been fantastic for my needs however.
hopefully they can increase me to 40G in the future like i was previously on
25 March 2026
Reply from Alternaleaf Australia
Hi John, thank you for sharing your feedback. We are very glad to hear that the prescribed medication has been so fantastic for your needs.
Regarding your monthly allowance, Western Australia enforces strict regional regulatory caps and clinical guidelines regarding dispensing limits. Our clinical team must operate within these specific state boundaries, which is why your prescription limits were adjusted to 30g.
Your treatment plan can always be reviewed at your next follow-up consultation to see what options are available under current state frameworks as things evolve. If you have any questions about your current scripts, please feel free to reach out to our team here: https://bit.ly/4ewU1zB
Being with alternaleaf for 1 year and…
Being with alternaleaf for 1 year and love their services. I just hoped they more to choose from as after a while you get used to the same brands. Apart from that they are excellent. Great communication,fast delivery and always on time.
23 June 2026
Reply from Alternaleaf Australia
Hi Adam, thank you for sharing your feedback and for your support over the past year. We are pleased to hear you have experienced great communication and fast delivery. We also appreciate your suggestion regarding product variety and will pass this on to our team.
Reply from Alternaleaf Australia
Hi Nia, thank you for your feedback. We are pleased to hear that you received excellent support from your doctor and a great overall healthcare experience. We appreciate you taking the time to review our service.
Everything was quick n easy
Everything was easy and straightforward, pricing and avlability for drs was better than the place i was using before as well.
29 April 2026
Reply from Alternaleaf Australia
Hi Kody, thank you for sharing your feedback. We are pleased to hear that our process was straightforward, and that our doctor availability and pricing compared favorably to your previous experience. We appreciate your support.
Amazing they listen to what you need…
Amazing they listen to what you need and what is best for me. With out this medical treatment that I get from you i would not be able to move. Love it. Thanks to all of the Amazing stuff and doctors that can help me.
17 June 2026
Reply from Alternaleaf Australia
Hi Amy, thank you for sharing your feedback. We are glad to hear that our team and doctors provided the support you need. We appreciate your support.
Alternaleaf - professional and trustworthy
Alternaleaf makes the entire process feel easy and professional. In comparison to some other companies I have seen, I have always felt alternaleaf was the most trustworthy option. I appreciate how much the company and doctors try to make consultation fees and prescription costs accessible for all.
22 June 2026
Reply from Alternaleaf Australia
Hi Kate, thank you for sharing your feedback. We are glad to hear that you find our process professional and trustworthy. Our team works hard to keep consultations and treatments accessible, so we really appreciate your support.
Reply from Alternaleaf Australia
Hi Cassie, thank you for your review. We are glad to hear that you find our doctors easy to talk to and always feel comfortable during your appointments. We appreciate your support.
Reply from Alternaleaf Australia
Hi Murray, thanks for the review. Good to hear everything ran on time and the team was super helpful with your treatment. We really appreciate you sharing your experience.
My doctor was very understanding of my…
My doctor was very understanding of my condition and adjusted my prescription accordingly
5 May 2026
Reply from Alternaleaf Australia
Hi Michael, thanks for sharing your experience. It's awesome to hear your consulting doctor was so understanding and tailored your treatment plan to suit your needs. If you ever need a hand down the track, the team is always here to help.
The doctor was very easy to talk to
The doctor was very easy to talk to, I just hope the admin side of of the business has improved
22 June 2026
Reply from Alternaleaf Australia
Hi Eamon, thanks for the review. Good to hear your consulting doctor was easy to talk to. We've been working hard on improving our admin and support processes to make things much smoother, so we hope you have a great experience with the team moving forward. If you ever need a hand with anything, you can reach us here: https://support.alternaleaf.com.au/hc/en-au/requests/new?ticket_form_id=36265316887321
Quick and easy
Quick and easy, but it was hard to understand the Dr. because of his heavy accent. My mother could not understand him at all. I was able to communicate with him.
29 March 2026
Reply from Alternaleaf Australia
Hi Jennifer, great to hear the process was quick and easy. Sorry to hear your mother had a bit of trouble understanding the consulting doctor though. We always want communication to be as clear as possible during our consultations, so we appreciate you passing this feedback on. If you ever need a hand with anything, the team is always here: https://support.alternaleaf.com.au/hc/en-au/requests/new?ticket_form_id=36265316887321
They have changed my life x
27 February 2026
Reply from Alternaleaf Australia
Hi CB, thanks so much for sharing this. We're absolutely delighted to hear we've been able to make such a massive difference to your life. We really appreciate the wonderful support.
So easy and convenient
So easy and convenient. And the doctor I had today was lovely and helpful
10 April 2026
Reply from Alternaleaf Australia
Hi Amanda, thanks so much for the review. It's awesome to hear you found everything so easy and convenient, and that your consulting doctor was lovely and helpful. We really appreciate the support.
I have concerns re background noise…
I have concerns re background noise during last Doctors consult..because I gave my birthdate (understand why for id purposes), I am hoping my personal information has not been shared beyond authorised personal.
16 June 2026
Reply from Alternaleaf Australia
Hi Sherrill, thanks for flagging this with us. Patient privacy is a top priority, so hearing there was background noise during your consultation is definitely concerning. We want to reassure you that your personal information is secure, and we have already reached out directly to our clinic team to follow this up with the doctor involved.
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