Once again Alsford's delivery person was 10/10. Polite, friendly and offloaded to exact spot I wanted. Would give 4.5 stars overall as delivery time was later than I had been told the day before, but... See more
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Review summary
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Reviews shaping this summary
Well executed, prompt and fuss-free collection of an Internet order. Used the cutting service with a simple request to split a sheet of material, which was done, ready for collection as instructed... See more
Brilliant service again from Alsford. I ordered builders sand but rubbish WiFi repeated the same order so I ended up ordered twice as much as needed. They helped me cancel the second order. When it ar... See more
Prompt delivery without any blemishes so all you can ask for. The door itself is very basic indeed so only barely good value. Order confirmation and my subsequent query both ended in spam filter, no i... See more
Company details
About Alsford
Written by the company
Alsford is your local Timber and Builders' Merchant, supplying timber, tools and building materials to Trade and DIY customers.
Alsford Timber LtdBringing Knowledge and Expertise to Every Order
Alsford Timber Ltd has been around since 1882 and is now the largest independent Timber and Builders’ Merchant in South East England. With 19 branches across Kent, Surrey, London, East Sussex and West Sussex you can buy online to Click & Collect, place an online order for delivery, or shop in branch today. We deliver across London and the South East direct from your local branch to your door.
Your Local BranchA Modern Business Steeped in History
We've spent over 140 years creating the Alsford brand you see today because, like you, we believe in building things to last. From humble beginnings selling fencing and timber in South West London, Alsford has grown to become the largest independent timber merchant in South East England. Today, we pride ourselves on our central database that allows customers and staff to see stock availability across the business in real-time.
Investors in People
You learn a lot in 140 plus years. Especially about people. We know that it's our team that makes us unique, and without them, nothing happens. So to us, Investor in People is more than just an award, it's a philosophy.
Products that Deliver
Alsford offers a wide range of high-quality building products from sawn timber to sheet materials, Alsford has what you need for your next project.
Timber Sheet Materials Special Offers Energy Essentials
Contact info
United Kingdom
- www.alsford.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 1 month
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Easy online order and collection
26 August 2026
Decent Timber
Decent Timber, delivery more or less on time. It would be great to get some straight edges on the Timber though. Just saves a bit of time this end.. But appreciate this isn’t a necessity it would just be a bonus.
26 August 2026
Quality company
Website very easy to order from. Fence panels competitively priced and excellent quality.
Delivery driver was exceptional, his customer service was second to none.
Overall wouldn't buy from anywhere else.
24 August 2026
Had all required and at good prices and…
Had all required and at good prices and good delivery
24 August 2026
Online order
Delivery person very helpful
Good arrived on time
Unlocked in the right place
Thanks
25 August 2026
Good range of products
Good range of products, affordable quality and friendly service.
24 August 2026
Really helpful at the Sittingbourne…
Really helpful at the Sittingbourne branch, dealt with Hilary and another Gent who carried things to my car for me also gave some good advice. Would highly recommend.
23 August 2026
Ordering was simple and the person who…
Ordering was simple and the person who rang to arrage delivery was polite. The delivery driver was helpful and put the delivery items where we had requested.
19 August 2026
outstanding
19 August 2026
Excellent service
Excellent service . Good quality products, delivered fast and efficiently
18 August 2026
Very helpful
13 August 2026
Excellent product and services from…
Excellent product and services from start to finish.
17 August 2026
Poor communication and product.
Asked for delivery for Friday and had this confirmed. It turned up on the Wednesday and it was only due to a cancellation that I was in.
Not great quality sleepers- bowed and twisted.
Not very impressed overall.
10 August 2026
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