AlphaOmega Glasses Repair Reviews 

699
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast turnaround and efficient delivery service, with many people receiving their broken glasses back fully repaired within just a few days. Reviewers also highlight the outstanding quality of the craftsmanship, noting that severely damaged frames and scratched lenses look brand new again. Though some customers felt initial apprehension about sending valuable designer eyewear away through the mail, they were ultimately delighted by the professional results. Consumers additionally mentioned that this prompt repair option provides a remarkably cost-effective alternative to purchasing expensive brand-new replacement pairs.

What people talk about most

Service

People report positive experiences with service, highlighting an extremely fast turnaround and professional... See more

Product

Reviewers highlight mixed experiences with product repairs, noting that while many frames and sunglasses were... See more

Quality

Consumers find quality to be exceptional, expressing deep appreciation for the restoration work. Reviewers... See more

Price

Users describe ambiguous interactions with price, noting that services are not cheap yet remain less costly... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. I dropped my Hugo Boss varifocals on New Year’s Eve, and someone then stood on them and damaged one arm of them. Optician was unable to repair, but recommended this company, assu... See more

Rated 5 out of 5 stars

I had a pair of Stepper titanium frames repaired. Unfortunately, the repair gave way but AlphaOmega agreed without quibble to rectify the problem. I posted my frames on a Thursday and had them back fi... See more

Rated 5 out of 5 stars

Superb!! Oh my goodness! I discovered Alpha-Omega by chance browsing the internet for a reputable spec repair service. Having read the reviews (all of which were excellent) - I completed the 're... See more

Rated 5 out of 5 stars

I sent off my glasses on Wednesday morning and received them back fully repaired on the Sunday. What a service superb turn round and seamless repair, they look like new. Service like this does not exi... See more


Company details

  1. Glasses Store

Information provided by various external sources

We repair all brands of glasses, sunglasses and eyewear with original parts for RayBan and Oakley repairs. Fast turnaround and a 12-month glasses repair guarantee.


Contact info

5.0

Excellent

TrustScore 5 out of 5

699 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(699)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ray-Ban sunglasses repair

I posted my Ray-Ban sunglasses for repair on a Friday and received them back before midday on the following Tuesday. Very impressed with the speed of service, quality of the repair, updates via email and the eco-friendly reuse of the original packaging to ship back to me. Highly recommended and cannot fault this company on anything.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Sunglasses returned like new and very nicely packaged. Rest assured your glasses are in good hands!

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent !!!

What a fantastic service. I had expensive sunglasses repaired at a very reasonable cost and returned so quickly. There are as good as new. Extremely professional, cannot praise this company enough. Excellent!!!

18 July 2024
Unprompted review
Rated 5 out of 5 stars

Don't Do This At Home!

After several sherbets I fell asleep wearing my HUGO varifocals, damaging the right hand hinge and distorting the arm out of alignment.
Returned as new in three days.
Very professional approach, great communicators and very nice people to boot.
Highly recommended.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Perfectly repaired glasses in 3 day

Perfectly repaired glasses in 3 day! Wasn’t sure at first. Bit worried about sending money online and my sunglasses off in the post but I’m so impressed with the results. 3 day turn around and like new pair of sunglasses. Thank you.

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Sun specs repair

Repaired my lulu guiness sunspecs with new lenses as one had a fault . Lenses were graduated and an excellent job was done. Used alpha before and they’ve always done a great job and fast and efficient.

7 July 2024
Unprompted review
Rated 5 out of 5 stars

f on Thursday for…

Great company sent off on Thursday for repair to nose buds received a email to tell me they had received them Friday 1 pm
Then receive another email to say they would be all fixed and returned by Saturday 1 pm great company.
100% recommend to friends and family.

6 July 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service!!!!

Outstanding service!!!!!
The arm of my Tom Ford sunglasses broke off when I accidentally dropped them … I was gutted as I thought they wouldn’t be able to be fixed (I’ve taken glasses back to the store with this problem and always been told there was nothing they could do) to make matters worse I had prescription lenses in this pair. In a last desperate attempt I did a google search and came across Alpha Omega. From my first email enquiry the whole process was super slick. They promptly replied to say they could fix my glasses and with clear instructions of how to send. I posted on Monday afternoon and couldn’t believe it when I had an email on the Tuesday to say they had arrived and would be posted out that day. I received my glasses back on the Wednesday as good as new and actually way better than they’d been for a while as they’d gone quite loose. The service from this company is exceptional and I urge you give them a go … even if you’ve been told your beloved frames can’t be repaired… these guys are wizards!

3 July 2024
Unprompted review
AlphaOmega Glasses Repair logo

Reply from AlphaOmega Glasses Repair

Thank you, for your time in giving us this amazing review. We are always amazed when people are so thankful we have been able to help with their spectacle or sunglasses.
This really helps when potential customers can read someone's experience with our service.
Thank you again.

Rated 5 out of 5 stars

Juliet & Tin Can Oakley’s Repaired

I had a two pairs of Oakley’s repaired, a pair of carbon Tin Cans with a bent arm and loose pins. The Juliet’s were old, scratched lenses and a very wobbly bridge. Both pairs and like new. I’m a 44 year old Marine Engineer with an eye for detail, I’ve never left a review in my life, I don’t even give feedback to ebay. These guys at Alpha Omega are really good at fixing sunglasses

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Superb service from start to finish.

Superb service from start to finish.
Arms of sunglasses (Chanel) out of alignment.
Had email to say glasses received and also saying would be posted back same day.
Received this morning and very, very pleased.
Thank you.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Wow, amazing service

Wow, amazing service. Posted some Rayban sunglasses with a broken hinge. Post at 5pm on a Wednesday and they were back with me by Friday before midday. I know I will be using this service in the future. Would definitely recommend this service. Thank you

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Living relatively close to the workshop I was able to visit in person and meet some of the staff. They were really helpful and the replacement lenses that they supplied were genuine Ray Ban and fitted in the frame beautifully.
I also had a broken pair of titanium prescription glasses and the frame needed soldering plus the lenses refitting. When I went to collect the first pair they repaired the broken ones for me within half an hour, whilst I waited.
I was really pleased with the quality of workmanship and the service was outstanding.
It's good to know that old fashioned values still exist out there.

27 June 2024
Unprompted review
AlphaOmega Glasses Repair logo

Reply from AlphaOmega Glasses Repair

Thank you for your 5 star review.
Wherever possible we can fit genuine parts from Rayban, this is possible as we are also an official Rayban retailer. If original parts are discontinued, we can look at other options.
It was a pleasure to help this customer with a second pair of frames, and able to fit in the days work.
Than you again.

Rated 5 out of 5 stars

Excellent service on my retro Ray…

Excellent service on my retro Ray Banns. The arms had stretched which I thought was beyond repair, They are now good as new. Very quick service I posted them Thursday & got them back on Tuesday all nicely cleaned & repaired. Would definitely recommend Thank you

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Oakley X Metal repair

Had my Oakley Juliet X Metals for 20 years with nose bridge and arms becoming very loose due to wear.
AO received, repaired and posted the glasses back to me all on the same day.
The glasses are now as good as the day I bought them.
Outstanding service, thank you.
Item sent to AO on 20/6/24

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and efficient service

My Oakley Juliet frame was damaged by another, supposedly, glasses expert business so I sent them into Alpha Omega Glasses Repair and they came back like new.
Really pleased Alpha Omega were able to fix them, and I had my sunglasses back within a week too.
Thank you Alpha Omega, will definitely use this company again. Highly recommended

21 June 2024
Unprompted review
Rated 5 out of 5 stars

My spex live again…

My glasses exploded into three parts when a ball hit me on the tennis court. I contacted AlphaOmega and received a swift response. They could not guarantee a solution until they saw the items in front of them. So I took them in myself. I was welcomed into the company’s Crewe base and shortly after was walking out with my spex repaired and good as new. I was delighted. The service was spectacularly good, and at a cost so fair I found it difficult to believe. Thank you AlphaOmega. My only criticism is that the staff member I spoke to assured me that England would beat Denmark. What does he know?

20 June 2024
Unprompted review
AlphaOmega Glasses Repair logo

Reply from AlphaOmega Glasses Repair

Thank you for your 5 star review, and glad we could repair your frame fairly easily. However we still believe, "football is coming home".

Rated 5 out of 5 stars

First class repair

First class repair, as good as new.
Service was brilliant 2 day turn around to receive my specs back.
Thank you.

18 June 2024
Unprompted review

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