AllSaints (Official) Reviews 

7,999
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 6,492 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb quality of the products, often noting their unique designs and excellent craftsmanship. Many people appreciate the efficient service, from the easy ordering process to the swift delivery, which often arrives earlier than expected. Reviewers frequently highlight the helpful and patient staff, contributing to a positive overall experience. However, some customers experienced issues with orders, such as receiving incorrect items or finding security tags left on clothing. There were also occasional complaints about delivery, including parcels being left in unsafe locations or drivers failing to attempt delivery. A few people also expressed disappointment with product quality, noting items losing shape after washing or arriving broken.

What people talk about most

Product

Consumers find product quality to be largely positive, with many praising the excellent quality of items like... See more

Quality

Customers had positive experiences with quality, with many reviewers praising products like pearl earrings,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and on-time... See more

Order

Clients share ambiguous opinions on order experiences, with many praising the quick delivery and easy... See more

Service

People report positive experiences with service, often describing it as great, excellent, and beyond... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was next day, and in the timeframe given (take note, Royal Mail and Yodel!), and couldn’t have been better. I ordered 3 pairs of trousers - the ‘white’ ones were cream, but I kept them anyway... See more

Company replied

Rated 5 out of 5 stars

Excellent service as always, kind considerate and patient. often couriers become impatient when you are trying to find keys etc. not my experience with this company. Also no dumping parcels in places... See more

Company replied

Rated 5 out of 5 stars

What lovely stud pearl earings, these look great on an have had some lovely comments on them especially the backs being so promenant just as lovely though. Absolutely beautiful. Thank you lots All sa... See more

Company replied

Rated 5 out of 5 stars

From ordering, delivery and return, the whole process by All Saints was done quickly. Their products are of superb quality, different and simply amazing. Recently ordered few things and they arrived s... See more

Company replied


Company details

  1. Clothing Store
  2. Leather Coats Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

About AllSaints (Official)

Written by the company

Founded in East London in 1994, AllSaints breaks through the noise to offer something different. The style-obsessed come for cult leather jackets, signature biker boots, asymmetric dresses and accessories with attitude – and stay for our commitment to sustainability and service.

AllSaints has 250 stores globally including franchise partnerships, a strong digital presence and over 50 brand business partners, reaching customers in over 150 countries.

The brand creates menswear and womenswear ready-to-wear collections from its London atelier, plus footwear, accessories and fragrance, and is known for its iconic leather jackets. Inspired by its customers’ lives, the AllSaints aesthetic is about turning your back on the trends and making your own rules, a uniform without uniformity, clothes that make you feel good. AllSaints is an attitude, wear it your way.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.3

All reviews

(7,999)

6,859 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product and Easy to navigate the website.

Easy to navigate the website.. easy to find something I want and most importantly it arrived two days later ! Amazing

5 July 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you found our website easy to navigate and that you were able to quickly find what you were looking for. It's fantastic to know your order arrived in just two days—speedy delivery is something we always strive for. We truly appreciate your support and look forward to serving you again soon!

Rated 4 out of 5 stars

I’m grateful for the updates on the…

I’m grateful for the updates on the shipping.

6 July 2026
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Reply from AllSaints (Official)

Thank you for your kind words! We're so pleased to hear that you appreciated the shipping updates. Keeping you informed every step of the way is important to us, and it’s wonderful to know it made a positive difference in your experience. We hope you love your purchase!

Rated 1 out of 5 stars

Ordered 3 x Sid Skinny Jeans

Ordered 3 x Sid Skinny Jeans. Despatch sheet within the parcel stated Sid Skinny Jeans. Sid Comfort Fit in parcel. Checked original order in my account and it stated Sid Skinny Fit. When I do the return slip for the incorrectly delivered item, it s says Sid Comfort…….
Order details still say Sid Skinny.

It would appear they don’t know their own products or they are trying to offload Comfort fit and don’t think people will notice. Either way it is very poor service.

3 x Sid Skinny fit reordered as they are in stock (according to the website) so lets see what happens.

It’s annoying that I like the product and that I’m a loyal customer to their product, I’m hoping that respected and not taken advantage of.

6 July 2026
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Reply from AllSaints (Official)

Thank you for letting us know that the jeans you ordered don’t match the description on the returns portal. We’ve shared your feedback with the relevant team, and our team has also reached out to you by email to offer support.

Rated 5 out of 5 stars
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Reply from AllSaints (Official)

We're thrilled to hear that you were pleased with the quick delivery and the quality of our T-shirts. Your feedback means a lot to us, and we’re delighted that we could meet your expectations. We hope to see you again soon!

Rated 5 out of 5 stars

The sales lady at the returns counter…

The sales lady at the returns counter on regent street

4 July 2026
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Reply from AllSaints (Official)

We're thrilled to hear that the sales lady at the returns counter made an impression. Your feedback means a lot to us, and we'll be sure to pass on your kind words to the team. We hope to see you again soon!

Rated 5 out of 5 stars

Love All saints shoes

Love All saints shoes. They are such good quality and and i fall in love with them and wear them all the time. Also compared to other major fashion brands, the delivery times are so good. The shoes arrived 3 days from ordering!

4 July 2026
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Reply from AllSaints (Official)

We're thrilled to hear how much you love our shoes and that their quality has made them a staple in your wardrobe. It's also fantastic to know that our delivery times exceeded your expectations—getting your order to you quickly is something we strive for. We truly appreciate your support and hope you continue to enjoy wearing your AllSaints pieces!

Rated 5 out of 5 stars

I liked that I received real time…

I liked that I received real time update of my delivery date and time.

4 July 2026
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Reply from AllSaints (Official)

We're thrilled to hear that you appreciated the real-time updates on your delivery. Keeping you informed every step of the way is important to us, and it's great to know it made a positive difference in your experience. We look forward to serving you again soon!

Rated 5 out of 5 stars
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Reply from AllSaints (Official)

We're thrilled to hear that you were impressed with the fast delivery and that you're loving the shoes. It's always our goal to provide both quality products and a seamless shopping experience. We hope to see you again soon!

Rated 5 out of 5 stars

Beautiful belt and super-fast delivery

Beautiful belt and the delivery was super fast!!

5 July 2026
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Reply from AllSaints (Official)

We're thrilled to hear that you love your new belt and that the delivery exceeded your expectations. It's always our goal to provide both beautiful designs and a seamless shopping experience. We truly appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Fast shipping

Delivery time was fast, product as desctibed

4 July 2026
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Reply from AllSaints (Official)

We're thrilled to hear that your order arrived quickly and that the product met your expectations. Delivering both speed and quality is something we strive for, and it's wonderful to know we hit the mark for you. We hope you enjoy your new piece!

Rated 2 out of 5 stars

I wish you could show the measurements…

I wish you could show the measurements of the actual shirts. it's very hard online shopping with you because i returned my M size oversized shirt to S and XS. and it is still not the fit i want. if you wrote the actual measurements of these shirts it would be much easier

5 July 2026
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Reply from AllSaints (Official)

We really appreciate you taking the time to share your thoughts about your order! Your feedback means a lot to us, and we'll gladly pass it along to our design team.
If you have any questions about measurements, just send us an email at ask@allsaints.com—we’re always happy to help!

Rated 4 out of 5 stars

Fast delivery

Fast delivery, well packaged, order as seen, good value

5 July 2026
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Reply from AllSaints (Official)

Thank you for your kind words and for taking the time to share your experience! We're thrilled to hear that your order arrived quickly, was well-packaged, and met your expectations. Providing great value and a seamless shopping experience is always our goal. We hope to see you again soon!

Rated 5 out of 5 stars

5 Stars for service

5 Stars for service. fast delivery, easy returns process and quickly refunded.

Beautiful product, unfortunately it didn’t fit.

4 July 2026
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Reply from AllSaints (Official)

We're thrilled to hear that you were happy with our fast delivery and seamless returns process. While we're sorry the item didn’t fit as expected, we’re glad you loved the product itself. We hope to welcome you back soon to find something that’s just right for you!

Rated 5 out of 5 stars

10/10

I ordered on a Saturday and on the next Friday I received the package, coming from UK to Mexico I expected it to be longer but it was really fast.
The hoodie is darker in person which I hoped it to be and it really is oversized.
I would definitely order again online, I would say this is one of the best experiences I’ve had in deliveries.

5 July 2026
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Reply from AllSaints (Official)

We're thrilled to hear that your order arrived so quickly, especially all the way from the UK to Mexico. It's wonderful to know the hoodie met your expectations in both color and fit—our oversized designs are crafted with that perfect relaxed look in mind.

We’re delighted to have provided one of your best delivery experiences, and we can’t wait to welcome you back for your next online order!

Rated 5 out of 5 stars

Shipping was quick

Shipping was quick. Bag quality was more than expected.

5 July 2026
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Reply from AllSaints (Official)

We're thrilled to hear that your bag exceeded your expectations and that the shipping was quick. It's always our goal to deliver both quality and efficiency, so your kind words mean a lot to us. We hope you enjoy your new bag and look forward to seeing you again soon!

Rated 5 out of 5 stars

Always an excellent service

Always an excellent service. The trousers are fab I now have them in 2 colours. Thank you

5 July 2026
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Reply from AllSaints (Official)

We're thrilled to hear that you're enjoying the trousers so much that you've added a second colour to your collection. It's always our goal to provide excellent service, and feedback like yours means the world to us. We hope you continue to love your AllSaints pieces!

Rated 5 out of 5 stars

Great service

Great service

5 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

We're thrilled to hear that you found our service to be great. Your feedback means a lot to us, and we look forward to welcoming you back to AllSaints again soon.

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. Easy to order. True to size fitting. Great overall 👌

5 July 2026
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Reply from AllSaints (Official)

We're thrilled to hear that you found the delivery super fast, the ordering process easy, and the fit true to size. It’s wonderful to know you had such a great overall experience with us. We truly appreciate your support!

Rated 5 out of 5 stars

Great quality products

Great quality products, fast delivery. Well impressed with the goods. Thank you

5 July 2026
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Reply from AllSaints (Official)

We're thrilled to hear that you're impressed with the quality of our products and the speed of delivery. Your satisfaction means the world to us, and we truly appreciate your support. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Fast delivery

Product ir best quality

4 July 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

We're thrilled to hear that your order arrived quickly and that you're impressed with the quality of your product. Delivering both speed and craftsmanship is what we strive for, and it’s fantastic to know we’ve met your expectations. We truly appreciate your support!

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