Delivery was next day, and in the timeframe given (take note, Royal Mail and Yodel!), and couldn’t have been better. I ordered 3 pairs of trousers - the ‘white’ ones were cream, but I kept them anyway... See more
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Founded in East London in 1994, AllSaints breaks through the noise to offer something different. The style-obsessed come for cult leather jackets, signature biker boots, asymmetric dresses and accessories with attitude – and stay for our commitment to sustainability and service.
AllSaints has 250 stores globally including franchise partnerships, a strong digital presence and over 50 brand business partners, reaching customers in over 150 countries.
The brand creates menswear and womenswear ready-to-wear collections from its London atelier, plus footwear, accessories and fragrance, and is known for its iconic leather jackets. Inspired by its customers’ lives, the AllSaints aesthetic is about turning your back on the trends and making your own rules, a uniform without uniformity, clothes that make you feel good. AllSaints is an attitude, wear it your way.
15-17 Jacks Place, 6 Corbet Place, e16nn, London, United Kingdom
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Easy to navigate the website.. easy to find something I want and most importantly it arrived two days later ! Amazing

Reply from AllSaints (Official)

Reply from AllSaints (Official)
Ordered 3 x Sid Skinny Jeans. Despatch sheet within the parcel stated Sid Skinny Jeans. Sid Comfort Fit in parcel. Checked original order in my account and it stated Sid Skinny Fit. When I do the return slip for the incorrectly delivered item, it s says Sid Comfort…….
Order details still say Sid Skinny.
It would appear they don’t know their own products or they are trying to offload Comfort fit and don’t think people will notice. Either way it is very poor service.
3 x Sid Skinny fit reordered as they are in stock (according to the website) so lets see what happens.
It’s annoying that I like the product and that I’m a loyal customer to their product, I’m hoping that respected and not taken advantage of.

Reply from AllSaints (Official)
The sales lady at the returns counter on regent street

Reply from AllSaints (Official)
Love All saints shoes. They are such good quality and and i fall in love with them and wear them all the time. Also compared to other major fashion brands, the delivery times are so good. The shoes arrived 3 days from ordering!

Reply from AllSaints (Official)
I liked that I received real time update of my delivery date and time.

Reply from AllSaints (Official)

Reply from AllSaints (Official)
I wish you could show the measurements of the actual shirts. it's very hard online shopping with you because i returned my M size oversized shirt to S and XS. and it is still not the fit i want. if you wrote the actual measurements of these shirts it would be much easier

Reply from AllSaints (Official)

Reply from AllSaints (Official)
5 Stars for service. fast delivery, easy returns process and quickly refunded.
Beautiful product, unfortunately it didn’t fit.

Reply from AllSaints (Official)
I ordered on a Saturday and on the next Friday I received the package, coming from UK to Mexico I expected it to be longer but it was really fast.
The hoodie is darker in person which I hoped it to be and it really is oversized.
I would definitely order again online, I would say this is one of the best experiences I’ve had in deliveries.

Reply from AllSaints (Official)

Reply from AllSaints (Official)
Always an excellent service. The trousers are fab I now have them in 2 colours. Thank you

Reply from AllSaints (Official)
Super fast delivery. Easy to order. True to size fitting. Great overall 👌

Reply from AllSaints (Official)
Great quality products, fast delivery. Well impressed with the goods. Thank you

Reply from AllSaints (Official)
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