Allied Surveyors Scotland Reviews 

228
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally friendly, approachable, and professional when conducting home surveys and property valuations. Many people mention that team members take the time to thoroughly explain the entire report process and answer all questions. Reviewers also highlight the impressive operational efficiency and exceptionally quick turnaround times for receiving final documents. Consumers deeply appreciate how straightforward, reliable, and stress-free the entire service experience remains from start to finish. Clients frequently state that they would happily recommend these reliable surveying services to friends and family.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional, prompt, and friendly... See more

Staff

Consumers find staff to be positive, professional, and friendly throughout the entire process. Reviewers... See more

Response time

People report positive experiences with response time, highlighting consistently prompt communication and... See more

Customer service

Clients share positive opinions on customer service, highlighting responsive and professional experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Allied were great to work with - they listened, were responsive to our circumstances and found us tenants very quickly. I'll definitely go with them again when and if my property becomes vacant again.... See more

Company replied

Rated 5 out of 5 stars

An excellent service that helps reduce the stress of selling a home. Punctual, friendly approachable and open to discussion to explain decisions. We were highly impressed and valued the time take... See more

Company replied

Rated 5 out of 5 stars

Faultless. Professional and friendly. I couldn’t praise Kevin enough. Arrived on time and provided the draft and the final reports timeously. Kevin even returned to point out something specific of whi... See more

Company replied

Rated 5 out of 5 stars

Greg came out quickly and accommodated my schedule , was friendly and personable as I needed to sell an estate house. He explained the whole process and kept me informed throughout the survey a... See more

Company replied


Company details

  1. Chartered Surveyor

Written by the company

We are one of Scotland's largest independent firms of chartered surveyors with 30 offices in Scotland covering every postcode.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

228 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(228)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

New lease for commercial retail unit.

Thanks Bernadetta From Allied Surveyors Scotland PLC for the great service for the signing of a new lease.
Very professional and always available. Pleasure working with you on this lease.

30 June 2023
Unprompted review
Allied Surveyors Scotland logo

Reply from Allied Surveyors Scotland

Hi Ilirjan. Thank you very much for your 5-star review. We are delighted that Bernadetta and the team were able to assist you. Kind regards

Rated 1 out of 5 stars

Avoid this company

Avoid this company. We were given a very flawed Home Report. Category 1 throughout which was totally incorrect costing us a lot money and we have still been unable to move into the property.

24 March 2023
Unprompted review
Allied Surveyors Scotland logo

Reply from Allied Surveyors Scotland

Unfortunately, we have been unable to identify your case from the limited information provided in your review. We have emailed you under separate cover, including a copy of our Complaints Procedure and would be happy to receive further details from you.

Rated 1 out of 5 stars

As a chartered surveyor myself I am…

As a chartered surveyor myself I am horrified with the home report provided by them. They missed significant areas of dampness which I measured and had a specialist dampness firm out to provide a report on - the findings showed £10k of remedial works being required. I went to the property again with a fellow architect who has a well respected preservation business and who is utilised by historic scotland to carry out specialist dampness and preservation reports. He too found high readings of dampness. This was raised by my mortgage company and they asked Allied to revisit and amend their report. Allied then revisited the property and refused to update their report to take into account the dampness saying they couldnt see any! I will be reporting this company to the RICS. For the dampness to have been found by three other experts but they claim not to see it is frightening. DO NOT USE THIS COMPANY as you will have zero recourse against them for their inadequate findings.

2 May 2023
Unprompted review
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Reply from Allied Surveyors Scotland

We are very disappointed to receive a negative review as we aim to operate to the highest possible professional standards. As a chartered surveyor yourself, you will appreciate that a Home Report is not a structural survey and when defects are highlighted then the advice in the category stated should be followed. In this case, our Home Report correctly identified issues within the property at the time of the original inspection and a category 3 was given. We note that you followed the recommendations in the Home Report and obtained a specialist report with remediation cost estimates. Please note that our surveyor is not permitted to change the Home Report without the vendors express instruction. We understand that you have not yet purchased the property. We have a robust Complaints Handling Procedure which is approved by the RICS. If you would like details of our Complaints Handling Procedure, please email admin@alliedsurveyorsscotland.com and we will be pleased to assist.

Rated 5 out of 5 stars

Excellent EPC & communciation.

We have just used Allied Surveyors for EPC for our properties on the Isle of Mull and found them to be excellent throughout the process. All contacts were friendly, clear, efficient and courteous and the surveyor was very knowledgeable and considered in his work on site. Would not hesitate to recommend them.

11 January 2023
Unprompted review
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Reply from Allied Surveyors Scotland

Thank you for your positive review. We are delighted that Kenny was able to assist you.

Rated 5 out of 5 stars

5 Star Service - one of the best in the business

Never had an issue with Allied Surveyors. Mrs E Henderson was brilliant both with buying and selling my previous and current property. Would always use them as my first choice.

30 November 2022
Unprompted review
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Reply from Allied Surveyors Scotland

Thanks very much for your positive review.

Rated 1 out of 5 stars

Incompetent house valuation

Do not use this Company !
We requested a house valuation by this company.
A Director called Ellie Henderson was sent out to value the property, she never visited the property even though the house was almost complete and valued the property at £45,000 less than the asking price of £385,000. A complaint was made through their complaints procedure and the company never got back to us with an apology.
A second Company, Shepherd's of Galashiels and selling agents, Retties of Edinburgh both valued the property at £385,000.
My advice is avoid Allied Surveyors Scotland, particularly Ellie Henderson a Director in their Selkirk office, This woman needs retraining and the Company needs investigating.
Because of her incompetence, we lost our sale in England and had to put the house on the market again but were then caught in Covid Lockdown and were unable to move.In total we lost over £13000 because of this woman's incompetence !!

4 January 2022
Unprompted review
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Reply from Allied Surveyors Scotland

This is identical to a review posted > 1 year ago under a different name and which has since been deleted by the author. We have reported this to Trustpilot.

If you wish to discuss any aspect of our service, please email me directly at Operations@alliedsurveyorsscotland.com

Len Marsh, Director of Operations, Allied Surveyors Scotland PLC

Rated 1 out of 5 stars

Why will you not answer the question I…

Why will you not answer the question I will repeat it again
IF YOU ARE NOT QUALIFIED TO SURVEY ELECTRICAL INSTALLATIONS HOW CAN YOU GIVE A VERDICT ON ELECTRICAL INSTALLATIONS.
don't refer me to your complaints procedure answer the question

7 December 2022
Unprompted review
Rated 1 out of 5 stars

LOOK LOOK AND LOOK AGAIN!

If you are in the process of looking for a new home and Allied Surveyors Scotland have carried out the survey on the property you are viewing, be VERY CAUTIOUS in regards to the ratings stated on their Home Reports, especially their 1 ratings.

You could be in for a VERY EXPENSIVE surprise when you move in.

To top it off they then LIE when they carry out their complaint process!

**YOU HAVE BEEN WARNED**

31 August 2022
Unprompted review
Rated 5 out of 5 stars

Easy to deal with and efficient service.

Simon Breeze surveyed our house for a rebuild cost for insurance purposes. He was pleasant to deal with, highly efficient, timely and the whole experienced and cost represented real value. This was the second time we have used ASS and I would highly recommend them.

29 November 2022
Unprompted review
Allied Surveyors Scotland logo

Reply from Allied Surveyors Scotland

Thank you very much for your positive review. We are delighted that Simon and the team have been of assistance.

Rated 1 out of 5 stars

I bought a property that had been…

I bought a property that had been surveyed by Allied Surveryors Scotland and moved in early September. The home report that the seller had carried out had a rating of 1 and stated that there was no damp within the property.
Within the first week we noticed damp and noted this with the solicitor. We then had 2 separate professionals come out and check the walls. It was found that there was rising damp on main walls and one internal wall. Both stated that this should have been detected on the home report at the time.

After contacting Allied surveyors regarding this they stated that the weather was dry and warm at the time and no readings were detectable and that is why they gave the report a 1. This is despite the fact that 2 professionals said that this still would have been detectable and this was early September when the weather was also dry and warm!

I would advise anyone that is buying a property that has been surveyed by AS to have it checked over.

I'm currently having to go through my solicitors in dispute of this as we have bought a property om the basis that the home report was good. Both my 5 year old son and myself have asthma and we have bought a property that is riddled with damp.

This is unacceptable that they will not take responsibility for their mistakes.

Absolute sham of a Company.

Edit on respones from Allied surveryors- So damp only started showing between the months of May and September? After 2 professionals stated that damp would have been evident at the time?

17 November 2022
Unprompted review
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Reply from Allied Surveyors Scotland

Thank you for your review. I understand that you initially complained to our Falkirk office who confirmed that no damp was evident at the time of the survey in May of this year. Our Falkirk office also provided contacts details for our Complaints Director in case you wished to pursue the matter. It is disappointing that you have posted a negative review without first following through our complaints procedure.

Rated 5 out of 5 stars

Allied Surveyors Advice and Support

Allied Surveyors provide professional, friendly and prompt service. Iain is always quick to respond to requests, and provides very good advice and support.

16 November 2022
Unprompted review
Allied Surveyors Scotland logo

Reply from Allied Surveyors Scotland

Thank you very much for your positive review. We are delighted that Iain and the team have been of assistance.

Rated 5 out of 5 stars

Iain Mercer and Bernadetta Majewska let…

Iain Mercer and Bernadetta Majewska let a retail unit for me on High Street, Linlithgow. As a team, they worked hard throughout the process and achieved considerable interest, resulting in a quick letting. I was very impressed with their continuous engagement and professionalism during the marketing campaign.

5 September 2022
Unprompted review
Rated 1 out of 5 stars

No mention of High Risk flood warning in Home Report.

I purchased a property for £490,000 on the strength of a Home Report compiled by this company.I realise now that at the time of the report Sepa had a high risk of surface water flooding on their website relating to my property. It was an area with twice the footprint of my property , sited less than 30 meters away. Allied Surveyors failed to mention this flood risk in any way on the report!!!! After heavy rain I have a massive flood problem. When I contacted the company to complain they spent a total of 6 weeks involving two of their staff researching my complaint and came to the conclusion that they did not have a case to answer. I can not believe that a major issue like this can be omitted from a report that a buyer puts all his faith in and that they can simply say there was no negligence on their part. I am now in consultation with the Ombudsman , and hope that his involvement will lead to considerable compensation. Beware this company. If they can justify missing high risk flood warnings -what other defects will they miss in their report and be unrepentant!!
It’s three weeks since I posted my review. The company has made no attempt to apologise for its incompetence - no communication whatsoever! I now know why . RICS the surveyors regulator does not think that they have acted incompetently and are taking no action to rectify my situation. That’s why Allied Surveyors are doing nothing-they know that RICS in point of fact are totally toothless and virtually never take any action .

20 August 2022
Unprompted review
Rated 5 out of 5 stars

First Class survey and support for community pub buy out

Andy Gray from Allied Surveyors provided the surveys and commercial valuations for the community buy out of The Old Forge, mainland Britain's remotest pub. His communication, site visit, customer support and understanding of the project was first class. It was a pleasure to deal with him and he made the whole process easy to understand. We received a professional report that enables us to present our business plan to our funders with confidence. We would use again without reservation.

7 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Very positive experience throughout the sale process which was far from straightforward. Bernadetta worked tirelessly with great professionalism to ultimately secure a successful outcome. I would have no hesitation in recommending her and Allied Surveyors.

5 April 2022
Unprompted review
Rated 1 out of 5 stars

Do not use this Company !

Do not use this Company !
We requested a house valuation by this company.
A Director called Ellie Henderson was sent out to value the property, she never visited the property even though the house was almost complete and valued the property at £45,000 less than the asking price of £385,000. A complaint was made through their complaints procedure and the company never got back to us with an apology.
A second Company, Shepherd's of Galashiels and selling agents, Retties of Edinburgh both valued the property at £385,000.
My advice is avoid Allied Surveyors Scotland, particularly Ellie Henderson a Director in their Selkirk office, This woman needs retraining and the Company needs investigating Appauling company and no apology !!

6 February 2022
Unprompted review

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