Allen Computer Services Ltd Reviews 

135
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I am a very happy customer of Allen Computers. They are always so helpful and I so value their support. The response was immediate. The problem was resolved almost immediately. I am so glad that you g... See more

Rated 5 out of 5 stars

I have found Allen Computer Services to be responsive at all levels, albeit my personal level is very low as far as technology is concerned, which is precisely why I have been very pleased with the... See more

Company replied

Rated 5 out of 5 stars

During lockdown Tom helped us with a printer problem successfully. Then more recently Tom Axe transferred everything from our old outdated computer to a new PC, upgraded it to Windows 10 and personali... See more

Rated 5 out of 5 stars

I have recently had 2 computers repaired by Allens and they have done so at a fraction of the price I expected and included major upgrades. I have absolutely no reservations in recommending them,... See more

Company details

  1. Computer Repair Service

Information provided by various external sources

We are specialists in providing quality computer sales, servicing and support to home and business users across South Somerset, East Devon and West Dorset.


Contact info

4.9

Excellent

TrustScore 5 out of 5

135 reviews

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4.9

All reviews

(135)

1 review in the last 12 months

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Rated 5 out of 5 stars

Fast, professional and friendly service

My 5 year old laptop had become very slow so I booked a service to clean it up to try and squeeze a bit more life out of it. Tom explained what the problem was (in language I could understand ;-)) and offered solutions. In the end, in the space of 24 hours, and for slightly more than the cost of a service, I have a solid state drive with a 5 year warranty and a laptop that runs quickly.

Thank you Tom and the team!

15 April 2021
Unprompted review
Rated 5 out of 5 stars

I recently had installed a new computer…

I recently had installed a new computer and printer supplied by this company. I received excellent service regarding its installation, and operation.
I now have on-line support direct to my home, for any emergencies and an excellent security system, which is regularly maintained. All queries were addressed immediately and very professionally.
I am enjoying both facilities. I would highly recommend this company to my friends, and anyone intending to update or modernize their existing capability. Very pleased. Give them a call
Paul of Yeovil

23 March 2021
Unprompted review
Allen Computer Services Ltd logo

Reply from Allen Computer Services Ltd

Thank you very much Paul, always happy to help!!

Rated 5 out of 5 stars

Tom was so very helpful and…

Tom was so very helpful and knowledgeable and fixed the problem.I will certainly be dealing with him in future.

19 March 2021
Unprompted review
Allen Computer Services Ltd logo

Reply from Allen Computer Services Ltd

Thank you very much Patricia.

Rated 5 out of 5 stars

Amazing Professional Service From Tom Axe

Had amazing service from Tom Axe from Allen Computer Services. Only phoned them the day before in a panic as I use the printer every day. Tom was polite efficient and professional he let me watch him so I may learn something. I was so stressed out about the printer not working Tom knew exactly what to do. An absolute great service I would highly recommend them, don't panic like I did just give them a call. Thank you Tom nice to meet you and very grateful for your help.

11 March 2021
Unprompted review
Allen Computer Services Ltd logo

Reply from Allen Computer Services Ltd

Many thanks for your kind feedback Victoria.

Rated 5 out of 5 stars

Thoroughly recommend Allen Computer

Thoroughly recommend Allen Computer, Tom A was extremely helpful and very thorough. Very knowledgeable without blinding me with science and even when I emailed out of office hours his response was immediate and instantly sorted my issue out. Nothing is too much trouble for this company and they are keen to offer help and guidance at any time of day. Thank you Tom!!

5 March 2021
Unprompted review
Allen Computer Services Ltd logo

Reply from Allen Computer Services Ltd

Thank you for your kind words Sarah :-)

Rated 5 out of 5 stars

Always friendly

Always friendly, intelligent and helpful. Great service. Thanks

2 November 2020
Allen Computer Services Ltd logo

Reply from Allen Computer Services Ltd

Thank you Nigel

Rated 5 out of 5 stars

Great service

Great service. Always somebody to speak to. I'm confident that we are well positioned going forward to be proactive with our IT needs and responses given the ever-changing tech landscape.

22 September 2020
Unprompted review
Allen Computer Services Ltd logo

Reply from Allen Computer Services Ltd

Thank you very much for your kind review Sascha.

Rated 3 out of 5 stars

Average.....

Well, nicest man ever came, did pretty good, but could not achieve everything I wanted. 10 out of 10 for effort, but had to give up. In the end an old friend came round and managed to finish the job quite easily...lovely people, but obviously I can’t say skill wise I’m that impressed...

28 August 2020
Unprompted review
Allen Computer Services Ltd logo

Reply from Allen Computer Services Ltd

Thank you for your review. We are sorry to hear that you were not happy with the service we provided. Customer satisfaction is very important to us and this is endorsed by the excellent reviews we normally receive. It is a shame that you did not take the time to discuss these matters with us in the first instance. We would have been happy to address them directly with you.

Rated 5 out of 5 stars

Excellent service as expected based on…

Excellent service as expected based on previous experience.
My PC had come to the 'blue screen of death' but Tom rescued hard drive and all contents and restored to 'new' machine. Very quick and efficient - would not hesitate to recommend .

27 August 2020
Unprompted review
Rated 5 out of 5 stars

What fantastic service and support

What fantastic service and support! Tom was so patient and thorough, even though I sounded like a slightly crazy person bamboozled by my IT. Thank you so much for making the transition to a new machine as pain-free as possible.

13 August 2020
Unprompted review
Allen Computer Services Ltd logo

Reply from Allen Computer Services Ltd

Thanks Anna :-)

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