AliExpress Reviews 

The new tax rules from 1st of July are meant to mislead. Some arbitrary amount is taken, called duties. Not broken down. Also it's almost double the amount of the products in my experience. Customer service assures you can easily apply for refund if you overpaid. And then when I did it was very frustrating and they asked me for 3 documents (they know) I don't have. To top it of, each time an interaction with customer service happens they have a manipulative policy to beg for a good review, because they trust I am a 'kindhearted customer'. And there is no distinction of whether I'm rating the agent or AliExpress. I suspect it's the latter, which is how they get the high scores in the first place. I think it's best to stay clear of AliExpress.

I ordered a Redmi Pad Pro 2 two days ago from Ireland. Unfortunately I have a second delivery address registered with them in Spain and I requested delivery to that address in error. I spent at least 8 hours online trying to change this and later cancel the order,speaking to a number of AliExpress and Simgrity agents by chat.
Having 'cancelled' twice I then get an email from Ali advising the item will arrive in 2 days.
I now wonder if Ali Express is too large and lost control of it's systems. I will avoid them in future( and Simgrity,their supplier).

limiting purchases to just 1 per customer. POINTLESS USING THIS SITE NOW. I dont want a reply aliexpress

Products are ok but aliexpress now charges 2 euro extra for each item, justifying that it's the surcharge imposed by the Netherlands government. That surcharge was never passed by dutch law, however customer service asks to send invoice and customs paperwork, which ironically is all handled by them and their own carrier. Do not buy products with delivery to The Netherlands as you will get hidden charges besides the 3 euro surcharge imposed by the EU starting July 1st 2026

I purchased a splash guard for my 2023 Hyundai Sonata for nearly $80.00. When it arrived it was totally wrong. Did not fit at all. I contacted the company, submitted pictures of the purchase and the rep verified the wrong product sent. She submitted a request for return and refund. Request approved. I had to return the splash guard at my expense, despite their error via a non-commercial carrier. When the splash guard is over 14 pounds in weight it was too expensive. I took a partial refund of just over $21.00. This experience is discracedul. Do they do this deliberately? I do not know but their return policy is discracedul. I would never buy from them again or recommend this company to
anyone else. Be warned. Steer clear.
I was sent a response from this company and wanted proof that I was a genuine customer. Why would someone who is NOT a legitimate customer be offered a partial refund?It makes no sense that I have been given a partial refund if I was not a customer. If I could submit pictures of the original and replacement splash guard I would but this review does not allow that. Look at all the negative reviews. That says something about this company

So tired of trying to purchase a product and always getting that product incomplete or AliExpress using subpar delivery companies that don't do their job right and customer service with Ali they makes it almost impossible get a refund, and they don't want to hold their sellers accountable for misleading details on their products

I have three items sitting in my cart and I simply want to add a pack of iPhone screen protectors to my order.

Instead, EVERY SINGLE screen protector listing forces this stupid "Buy It Now" / "Special Offer" promotion. It refuses to let me add the item to my basket and forces me into a completely separate checkout where I’m expected to pay separate postage costs!!!

I’m not playing these stupid games. I am not checking out twice and paying extra shipping fees just because your system blocks the cart button to pull a cheap trick.
I just want to add some iPhone screen protectors to the rest of my order ans checkout.

Because of this anti-consumer nonsense, you aren't just losing the screen protector sale you are losing the whole £20 order, I’m not buying a single thing from my basket until you fix this ridiculous system and let customers actually use normal shopping cart (and if you challenge this review, I will never purchase anything from you again)

2 months ago I bought a decharger for my BYD Atto 3 but it doesn't give power, and there's a little blue button, which is probably for checking, and it doesn't light up either.
I wrote to Aliexpress, who asked me to send a video as proof, but how on earth do you use a video to confirm that there's no power?

Update: July 27, 2026
Twelve days after the July 14th deadline to they respond to my dispute, they are giving the buyer just 3 days (including a weekend day) to resubmit the exact same evidence provided when the dispute was first opened.
Not only do they waste the buyer's time, but they also set a tight deadline hoping the buyer won't see the request in time. Bear in mind: it took them 14 days to review the evidence I submitted, yet now they demand a response within 2 business days. This speaks volumes about the integrity of the AliExpress platform.
I have just resubmitted the video showing the opening of the package (which arrived empty), photos of the labels, and the condition of the package before it was opened.
I’ll likely provide another update in about 15 days, when they ask for the same evidence for the third time.
STAY AWAY FROM ALIEXPRESS.
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ALIEXPRESS is definitely one site to avoid.
I bought a lithium battery, and the package arrived empty.(even though the bubble wrap where the battery should have been was there).
I opened a dispute on July 7, 2026, including a video of me opening the empty package and the weight of the package, and photos of the empty sealed package. ALIEXPRESS said they would resolve it before July 14, 2026, yet today—July 23, 2026—I am still waiting for a resolution to the dispute and a refund for the item that never arrived.
There is a difference of only 8g between the weight I measured on an old scale and the shipping weight. A 1200mAh battery should weigh much more than that.
ALIEXPRESS won't resolve the issue, even with photos, videos, and weight measurements.

I ordered some pvc foam board. It came damaged. Item was returned free of charge and refunded. I reordered the same pvc foam board. I was sent styrene sheet. AliExpress refuse to refund without me paying for a return. This is clearly unacceptable.
This is the kind of risk you take with AliExpress, it is only fit for purchasing low value items which you are prepared to write off if something goes wrong.

I purchased an item that was faulty, despite 2 attempts to return / replace I was getting nowhere. I provided a Trustpilot review of my experience and my return was reviewed again. This time AliExpress refunded the cost of the faulty item and not the vendor. Well done AliExpress in acting to restore their reputation

My item never arrived, and AliExpress has refused to refund me. Their chat agents keep repeating the same scripted lines, pretending to “check the system” and claiming they have “escalated the case” when they haven’t. They then close the chat so you can’t push further.

My order page shows no dispute button, no appeal option, nothing. AliExpress is blocking me from using Buyer Protection and refusing to deal with a clear non‑delivery.

Buyers need to be aware: if something goes wrong, AliExpress will stall, ignore you, and shut down chat instead of resolving the issue. I will be reporting this to Trading Standards.
I am getting generic emails from these people the latestvdate is Oct 4th. I didnt order this to wait fot an extraordnarilly long time. These sites need better regulation they try to put you off so they need not refund, this is my bresponse today Title: AliExpress hiding dispute options and refusing refunds

AliExpress has completely failed to resolve my non‑delivery issue. They keep sending copy‑and‑paste emails claiming my parcel is “in transit” and giving ridiculous delivery dates months away. My order page has no dispute button, no appeal option, nothing. Their chat agents shut down conversations and pretend to escalate cases that never get escalated.

This is not Buyer Protection — it’s Buyer Avoidance. I will be reporting AliExpress to Trading Standards for refusing refunds and blocking escalation.
Please please dont buy from them its the only way to ensure they are stopped will be sending this to Trading standards too, Too much of this going on

One total scam. Customer service terrible will take your money and lie to you stating parcels on way with no tracking. Only to discover that you order was cancelled 10 days after ordering. A month later no item no refund and denying to bank that the order is cancelled. Avoid and shop elsewhere.
You reply to them and then they pretend they haven’t received anything and that you haven’t responded.
Totally avoid shop elsewhere with trusted websites.
Still without a product or refund. Even the tracking says cancelled. One big scam.

This company gets from bad to worse , their after sales service if something isn’t right or doesn’t get delivered is so appalling.

Order ref 3074025849142625

$382 in product never shipped. Claimed it was the wrong address. I confirmed the address. Still wouldn't ship. I gave a different address. "Couldn't ship" to that one either. Both are big office buildings that receive packages all the time. Nothing unusual. Asked for a refund and he just kept saying "Sorry friend" and not refunding. Filled a dispute with PayPal. Seller told paypal it did ship and gave a fake tracking number that couldn't be located. Seller told me to cancel the dispute and he would refund the money. No way! Finally got my refund from paypal today 5 weeks later.

Dear AliExpress Escalation Team,

I am writing to submit official, non-refutable evidence regarding the non-delivery and customs rejection of my Choice DDP order.

1. Official Logistics Status (Speedaf / 17TRACK - Tracking #MA052781271R):
As per the official tracking system updated on July 16, 2026, the status explicitly reads:
[Morocco] Clearance Exception [Import clearance failure, Product is not for personal use]

2. Local Carrier Statement (MedAfrica Express):
The local delivery company confirmed in writing that individual customs clearance cannot be processed by the recipient, and that the package return must be initiated directly by AliExpress / Seller.

Summary & Claim:
The package was officially rejected by customs on July 16, 2026.
The item was NEVER delivered to me and remains strictly in carrier custody / returning to sender.
Under Moroccan regulations, individual customs clearance certificates are not issued to buyers for commercial rejection. The attached 17TRACK / Speedaf system status is the ONLY valid official proof available.
Since I paid under the Choice service and the package cannot be cleared or delivered, keeping my funds violates Buyer Protection policy.
I demand an immediate FULL REFUND of $87.08.
Attached:
Official 17TRACK / Speedaf Tracking System Screenshot showing Clearance Failure.
Official Written Communication from local carrier MedAfrica.

J'ai acheté une bague en mars 2025. Celle-ci est rapidement tombée en panne.
Je l'ai renvoyée et après plus de 100 messages d'échange, ils me disent avoir remboursé.
Or la carte initiale n'existe plus depuis juillet 2025.
La Banque Postale a confirmé, par écrit, que jamais un remboursement n'avait été effectué, ni sur l'ancienne carte, ni sur la nouvelle et ALI ne répond plus et a bine menti et gardé l'argent, sinon celui-ci serait sur mon compte.
Je vais informer la DGCCRF mais je pense qu'ils sont blasés d'avoir autant de plaintes contre cette société.
Et bien sûr, ils vont répondre COMME à CHAQUE FOIS, que je suis un client prioritaire et qu'ils prennent en chargepour se couvrir au niveau de TRUSPILOT alors qu'ils ferment définitivement tous les recours.
ENGLISH
I bought a ring in March 2025. It quickly broke down.
I sent it back, and after an exchange of over 100 messages, they claim to have issued a refund.
However, the original card has not existed since July 2025.
La Banque Postale has confirmed in writing that no refund was ever made—neither to the old card nor the new one—and ALI has stopped responding; they clearly lied and kept the money, otherwise it would be in my account.
I am going to report this to the DGCCRF, though I imagine they are weary of the sheer number of complaints against this company.
And of course, they will reply—JUST LIKE EVERY TIME—saying I am a priority customer and that they are handling the matter (to cover themselves on Trustpilot), all while effectively shutting down every avenue for recourse.

Tracking stopped updating after two weeks and the item never arrived. Had to open a dispute myself to get any money back at all.

I LIVE IN SCOTLAND WHICH IS PART OF THE UK, HOWEVER THERE ARE A LOT OF CHINESE UNEDUCATED THAT BELIEVE (UNITED KINGDOM IS ENGLAND ONLY)
NO WE ARE NOT IN A REMOTE LOCATION YOU SAY YOU DELIVER THE THE UK BUT I THINK YOU ARE UNEDUCATED YOU BELIEVE THE UK IS JUST ENGLAND, I WANT THE GOODS I PAID FOR OR I WILL CONTACT PAYPAL WHOM WILL TAKE LEGAL ACTION

2 times i bought items, 2 times i did not received, what a joke, they told me to proof of lost, how even to proof it, its their courier, after wasting so much time to recovery.. they rejected .

Their courier is the worst of the worst.

Avoid to buy from this company, TEMU is better