AliExpress Reviews 

i bought a electric mountain bike and within two months the motor has failed i have contacted AliExpress and also sent them video evidence of the bike not working all i got back was an email saying claim void asked them why and what do i need to do to prove and they just say claim void
UPDATE I have received an email and they are sending a new controller out to see if it the controller I will keep you updated as things progress

My order took over two weeks to arrive. When it finally came, the packaging was open and one item was not included. I reached out to customer service and received a slow response. It's frustrating because the product looked promising but the delivery experience was poor.

I bought a electric kayak motor cost just over £550.after aweek I noticed seller had still not posted item when I asked about said shipment had be delayed day after day the Chinese seller said they had to wait for delivery funny thing is when I ordered item it was in stock .said they were going to post in the end they did. I can't prove it but I think they just made up a label saying it had been posted but item did not move.and after 27 days of having my money aliexpress refunded me had my money nearly a month I did realise I was a bank and give interest free loans to aliexpress .but that ok i bought 4 new battery's for this electric engine and all they do is give me £5.50 which i have to spend in a month lol you no wear you can tuck that

1star is 1star to many. i ordered a wireless car adaptor for my apple car play. the item arrived where the box was crushed to death and open. when fully opening the box the actual device was missing and all that was in the box was a usb to type c adaptor. i've tried several times to get a refund for this item and they keep declining it.overioily they don't understand consumer rights so basically i've paid for a empty box and that's not on. best of it this is not the first time i've had issues with aliexpress and from now on won't be using them again so id advice people to shop elsewhere and somewhere where you will get what u actually pay for.

edit friday 31/07/2026. and to aliexpress reply.

so your saying lack of valid info. this is a complete joke on
your part i sent u pictures of the damaged crushed box received open at one end. i also sent pictures of the inside of the box showing the part missing. also on a email
you state that the package weight was the same leaving your country and coming to mine. i find this a complete joke as the item was packaged with 6 other items some big ones to which il add also had damaged packaging but thankfully was in one piece.the fact this was not even a expensive item but its the point of receiving a item with missing parts which is not excepts le amd then for you to try and worm
your way out of refunding me for this item is horrendous.

so keep the money i will post bad reviews and also upload the same pictures you was sent to warn others of your shit website and how you like to take people's money and not send the goods ordered or even fix the fact items are missing from peoples orders.

AliExpress customer support? Absolutely world-class. You open a dispute and they hit you with a copy-paste "sorry we can't help, best of luck out there" faster than the package took to arrive. But the second my bank got involved for a chargeback? Suddenly these guys are VERY responsive
fired off a neat little email to my bank claiming they'd tried to resolve everything. Then my bank asked for actual evidence of that. Crickets
And here's the cherry on top - they request evidence from customers via an email address that doesn't receive emails. Let that sink in. They set up a dead-end email, wave it around as proof they're "communicating," then vanish the moment anyone asks for receipts. In most countries we have a word for that. CRIME
Stellar operation you're running, guys.

I ordered an essential phone-repair part on June 25. AliExpress’s U.S. last-mile courier, GOFO, marked a valid forwarding-warehouse address as insufficient even though I confirmed it repeatedly. GOFO later said the parcel was back at its warehouse and promised redelivery, but weeks passed without delivery or proactive notice. On July 24 GOFO said the parcel had been “marked for disposition, likely at the seller’s request,” yet provided no proof, date, or prior warning. AliExpress should urgently coordinate with its courier and seller, stop any disposition, locate and deliver the parcel, or send a replacement through a reliable carrier. I can provide the complete tracking and WhatsApp record privately.

I have to agree with the other rewiews about delivery.... First time ordering and still waiting. Website shows no further updates from carrier. Disappointed.

Never had a bad experience, all my orders arrived promptly and even earlier than expected. All items in good condition, sometimes there would be substandard quality items but I always tell them and I get a refund or cash rebate of some kind so they're reasonable

1 star is too much ! We've just had enough of AliExpress. The platform used to be a good alternative for some items... but its customer service has become the worst ever !
Last experience, we ordered a velvet jewellery box, to be given as a gift. The box arrived smashed. So it does not close properly and some interior parts have left marks on the velvet lining... which is ugly and no longer presentable.
We contacted the customer service which after reviewing the photos promised a replacement part. They gave us a tracking number. For multiple days, a couple of weeks, it was noted that the supposed parcel arrived... But, it didn't! It was actually somewhere in the country... but never arrived to our town at all.
We re-contacted the customer service again... this time they asked for a video and bla bla bla... Then the 30 days return period ended.
End of the story for AliExpress :)
Never again... this comes from us and our acquaintance.

Update: reply on Aliexpress' answer:
After this post I got a silly message from the agent asking me to go back in time for about one month or so, and do an unboxing video.
I mean a jump in time of just one month should be manageable by anybody right?

Have had a recent Blood Pressure issue. GP advised to monitor a couple of times per day. Decided to purchase a "Smart Bracelet" (not the cheep and cheerful one) from AliExpress. Description said it would also monitor BP along with other actions.When I received it it was obvious that it wouldn't achieve what I wanted (down to poor description). Regretfully decided to return it as description not correct. Contacted AliExpress via website, filled in the forms requested and was told that I would have to pay the return postage and they would investigate and get back to me with details in 24 - 48 hours, that was four days ago, nothing. They are quick to sell but not to refund. I have purchased from them before without issue but never again.

** Addition post reply from Ali Express - They have already replied as per this review and have been no help, please do not take this response here in anyway that this will be resolved and I am waiting for the same message via email again.

I ordered two items, after nearly a month the seller said they couldn’t ship the items. I used what Ali Express deem to be bonus cash to partially buy the item which they would not refund and no compensation was given resulting in me receiving 1p back. All I got was a robot replying to me saying ‘the coupon had expired’. Be very wary, will likely be a fake item and in a percentage of cases you won’t even get the item.

Returned goods, did not receive a refund. That's what I call a scam.

This website is spam. We never received our order. Customer service is terrible.

I bought two batteries (LIFEPO4) from the seller TCBWORTH Battery Store on aliExpress. They have a three year guarantee, one of them failed 7 months in and the seller declined and then Ghosted me. I contacted customer support and they declined to help because I could not video a internal electronic problem? They don't have the competence to evaluate the situation. So you have been warned to STAY AWAY...
Update: AliExpress wants me to prove the defect in a way that is impossible. They want me to video/photo the inside of the battery in a way that shows the defect! Impossible request. They do not understand battery technology. Again STAY AWAY from AliExpress for items like this...
Update:
AliExpress comes here and writes comments that would make the public think that I have not complied with their request, but I have several times and I have encouraged them to allow someone with the knowledge to make this warranty judgement.
AliExpress has made no attempt to resolve this issue which is actually the sellers responsibly. Again STAY AWAY they do not honor anything...

Bought 3 of the same items from a seller. They sent them separately, so I received 2 of the 3 items, this was 6th June 26. I'm still arguing with the buyer and putting in constant requests for a replacement or refund to Ali and keep getting denied. Because I stated I received 2 of the 3, and I have the messages from the seller, they say I recieved the package. Won't be buying from Ali again.

Disgusting, sent me two faulty fans, I wanted to return them however they refused to provide return label

They say provide valid evidence i sent them a video which clearly shows item not turning on the second item in the same order was giving burnt electric smell for which i have no idea what evidence can be provided

I bought a set of thin wires (1007 PVC Electronic wire) at the "Shop 1103206810 Store". About this product I have at least 4 questions. I can not ask them at the suppliers mail. So I cant use the product. Please, contact me for answering the questions.

Held my funds for 20 days and decided to cancel my order without any explanation

That's the problem, I don't understand, how can you thank me for understanding when your only excuse is that the seller didn't ship before their final shipping period expired.
Aliexpress SCAMMERS

I would advise anyone using Aliexpress to only order one item at a time because with multiple items in a package Aliexpress assumes all items are present and will not refund any missing items as happened to me with one missing item. Aliexpress guarantees are worthless and they will ensure they take up so much of your time and make it impossible to satisfy what they ask for that in the end you give up as your time is more valuable than the missing item. Here is the list of actions they insist on to consider a refund, as can be seen most of which is impossible to achieve, and of course it's designed that way!
To better handle your complaint regarding quality issues, please provide the following evidence to assist us in determining the actual situation:
1. Postal service proof/logistics documentation confirming abnormalities with the package. The document must include the following details:
·Package tracking number: The tracking number should match the one provided by the seller.
·Logistics status: The content on the document must reflect the issue you encountered, such as descriptions of missing items, damage, etc.
·Issuer of the document: The email address should originate from the logistics company. For offline documents (such as photos or PDF files), they must come from the corresponding logistics company—for example, bearing the official seal or signature of the logistics company.
2. A complete unboxing video showing that the problem existed upon receipt of the item. The video must include:
·The package label clearly visible.
·A full view of the intact, unopened package.
·If there are two layers of labels, the bottom label underneath must be shown after removing the top layer.
·The recording time.
·A detailed and clear recording of the specific issue, ensuring smooth playback without lagging, frame dropping, or editing.
3. Communication records with the seller (e.g., admissions of error, promises of refunds, etc.) as this serves as supplementary evidence. If provided, it will enable a clearer determination of the seller's issues.
Good luck to anyone trying to comply with that lot!!

And to add insult to injury you get invited to complete a survey on the way in which they've handled your request .... BUT! ..... you can't complete the survey because it's all in Chinese!
Yep, you guessed it, it's designed that way so that their customer service staff never get any negative feedback! (Clever eh!).

Appalling crooks!

I ordered a spare battery for my Insta 360 X4. It arrived in a few days. The box was marked Insta 360 X4, the battery was well make, but it is too large for the Insta 360 X4 Camera. I asked for a refund, they asked for image of the damage, there was not any. I sent photographs proving the box was marked Insta 360 X4, the camera is Insta 360 X4 and this battery would not fit this camera ever. After lots of applications I recieved a notice stating, "After careful review, we regret to inform you that your recent return/refund request did not meet our evidence standards and, therefore, we are unable to process your refund. To maintain fairness and integrity on our platform, we kindly suggest that you refer to our 【User Evidence Guidelines】 to further specify the issues with the product. We are committed to assisting you and will address your concerns promptly. Thank you for your understanding and cooperation!" . I will never use these devious shits ever again, and cannot say avoid hard enough ever.