AliExpress Reviews 

They claim to contact you to resolve issue and do nothing. I will never use this company again. Do not trust them

What scum had my money for 26 day but no product but that was fine. I had no answer from them apart from they will give me £9 credit. Money was £570 they had for over weeks. Scum then they refund me not good enough you scamming scum bag's

Absolutely shocking experience. Sent me a faulty item but when l tried to return it my account says 'no orders found.' Followed the order link and tried to log in with the account number on my confirmation email but nothing works. Customer servive no help at all! Now £30+ out of pocket! 😡 Order 3076066523346131.

Sent knock off copies of two different board games. The company and the third-party sellers know what they are doing. AliExpress purposely asks for things like third party inspection to make it difficult to return knock off products. I asked to return the product for a refund, but they declined. Stay away from this company.

never had a way to find a camera that I ordered and ten weeks later they will not give me my money back no package and no tracking just lies . hope you are smarter than me and never buy from this site or be DUPTED like I was!!!!!!!!!!!!!

Hello, I ordered two items from AliExpress. Both were counterfeit and inferior products. AliExpress is now a fraudulent company in my eyes. Even though the retailer admitted they accidentally sent a different, cheaper product, Alexx Press is creating all sorts of difficulties to prevent me from returning it. No live support line All problems Robots answer Corresponds Robots do not focus on the solution of the problem It gives sloppy answers

Avoid at all costs waste of time no customer service make returning damaged or items a nightmare.
They expect you to pay for returning the item mind.
In end cause it took so long to get reply and only a few days if that to return items for refund and pay the prepaid return label I accepted less then £6 partial refund on a £20+ damaged item.

Good company until something goes wrong then you get stone walled by automated messages and agents begging you not to leave negative reviews as they are poor and will get sacked. Local courier lost package have contacted aliexpress and myself outlining this. Keep getting told I have not provided enough evidence for a refund and to chase the local courier myself. Being going round in circles for 6 weeks. Obtaining money through fraudulent deceit claim now lodged with visa

I ordered a hoodie and followed their sizing chart. When it arrived it was so small I couldnt even get it over my head and shoulders. I tried 3 times to return/refund the items and all 3 times it was rejected saying lack of evidence. I appealed and that was also rejected. After 4 attempts I was then emailed to say that I was now out of the time to return the item. They are scammers.

Stuff was very cheap

Chinese sellers get away with dishonest sales.

FAKE items or items with fault sold as working.

I am giving up trying to get a refund for a broken item they sent. The Seller is totally dishonest and will lie about something he sold. Total BULLYING by them using AI. Also the AliExpress Customer Service chat said the seller will be 'PUNISHED' if they did something wrong. This is scary !

AVOID ALIEXPRESS TOTALLY.

And the Fake response they show below is yet more AI rubbish. The 'Chatboxes' are dominated by AI , if you complain about this enough , then a 'human' suddenly starts to 'chat' , but this might be MORE AI pretending to be a human. BUT more than that , The fact that AliExpress responded in ONLY 1 day to my review on Trustpilot CONFIRMS that they use AI for everything. They are constantly monitoring and paranoid.

The 'Dispute' service is a total mess and deliberately so. AliExpress holds on to YOUR money for up to 60 days in 'fund' that earns interest. They don't care at all.

And I see other reviews saying EXACTLY the same. One says they were told 'not enough evidence'. SO WHEN is only a 38% approval Rating , 62% disapproval , based on a 1.9 STAR Rating NOT ENOUGH EVIDENCE ?

DH GATE 1.7 STAR , even worse.
CHINA CORRUPT ! !

I supplied a Full Engineer inspection and test report. It is not possible to do this using the Return and Dispute process due to limited number of Text Characters and difficulties uploading photos etc. If my Evidence is not sufficient , then NOTHING ever will be.

Never mind , this Seller will be laughing at getting away with it because of hopeless resolution system that most buyers will get tired of and give up. AliExpress customer service spends all day everyday sitting at a desk , it is their job and this earns them money , just as the sellers , this is their income. This is their job everyday.

The buyer does not want to spend hours , weeks or months gathering evidence to prove claims caused by rogue sellers illegal practices.

Below - latest request from Customer Services , 4 weeks so far.

Dear mends user,

We have received your return/refund request for order 1122271602687093.

Based on your current evidence, we may offer the following options on your request page. You can prioritize which option you prefer.

Solution1:Partial refund 2664.2 THB
Solution2:Return goods,full refund 13320.99 THB (seller pays the return shipping fee)
If the dispute resolution results in a return & refund, and the shipping fee is covered by the responsible party (either buyer or seller), both parties should:
1.Confirm the return shipping cost via message chat before proceeding with the return.
2.Proceed with the return only after mutual agreement and confirmation of the shipping amount.
3.Arrange shipment through the designated postal channel (not commercial express services).
4.Provide tracking details to confirm the return. Once the item is delivered, the seller must process the refund. If the responsible party fails to comply, inform AliExpress with the return delivery receipt. AliExpress will issue a coupon to cover the shipping cost.
(Please do not use commercial express. The seller or AliExpress only covers shipping fee of postal channel.)

However, please note that the final decision may be adjusted if the merchant provides additional information.

To better determine the merchant's issue, you can provide more evidence and inform us of your preferred option at the evidence submission portal.
To better support your request, please provide the following evidence:
1)Full product video/photo.
2)Close-up photos/videos showing product defects or non-functioning issues.
3)Any proof showing the issue: eg, Communication Records(seller has acknowledged the inaccuracy or commited a refund,— this serves as supplementary evidence. If provided, it will enable a clearer determination of the seller’s issues)
To better support your request, please provide the following evidence:
1)Full product video/photo.
2)Close-up photos/videos highlighting discrepancies.
3) Any proof showing the issue: eg, Communication Records(seller has acknowledged the inaccuracy or commited a refund,— this serves as supplementary evidence. If provided, it will enable a clearer determination of the seller’s issues)

Thank you for your understanding and cooperation.
Sincerely,
AliExpress Customer Service Team

Basically this proposal allows me to keep a broken and mis-sold motherboard and I get a 20% discount for accepting this.

Or go through a hideous beaurocratic return process with no real certainty.

Personally , I know I provided enough 'evidence' , direct to the seller , then the Return and Dispute process and then via direct email.

SO FULL REFUND PLEASE

NO MORE OBSTRUCTION.
DEAL WITH YOUR ROGUE SELLER.
HE IS NOT MY PROBLEM.

Every time I have tried to place an order, I have been told that the order has been cancelled by the vendor.

Seller has admitted again in the messages that they didn't send the products.

Sellers feedback page also shows I am not the only person they have done this exact same thing with. Multiple customers report receiving just bubble wrap and the seller admits to it in messages.

AliExpress allow this person to still trade.

Store name: NovaForge Toys Store

UPDATE - STILL NOT RESOLVED
A parcel arrived full of BUBBLE WRAP and no products. It's not even big enough to be what I ordered. I recorded the entire opening; I have provided that video to you. You are STILL making me jump through hoops. Your seller committed fraud. I am due a refund. I have sent the updated information to my payment provider as evidence.

They won't refund my orders despite the seller admitting in messages that they faked sending them to avoid penalties. Despite providing the screenshots and being told that they do not allow this behaviour, I am still being refused a refund and being told to wait for the made-up parcels. They allow sellers to commit fraud. There is NO customer service at all.

UPDATE
Every time I contact customer services it opens a new dispute and the advisor tells me the exact same thing; that they can see the seller has lied about shipping in the messages, that its misconduct, and that my orders will be refunded.. i just need to wait 2 days for a manager to do that...

But every single manager replying is telling me to wait for the fake parcels to get through customs and be delivered. And that if they don't arrive that I must provide proof of that.

Why is nobody in this company even able to read. The screenshots show the seller admitting fraud! It is very clear illegal and fraudulent scammers are allowed on this marketplace. AliExpress do absolutely nothing about it. I am now filing for Payment Protection through my provider.

And I wish I hadn't listened to customer services at the start when they very specifically told me DO NOT cancel the orders or they won't be able to penalise the seller. If I had just refunded immediately when the seller initially tried to price scam I wouldn't be out of pocket now.

Regarding AliExpress Customer Service 1122442461326069

10pcs order was sent incorrectlt , with a manufacturing fault of the shape of car headlight LED bulbs , which not fitting in to the hole correctly , due the cut was on wrong side, I have provided full set of evidence still they do not understand and closed the case

Not recommended for such decision was dirrectly effect the customer lose

Another Update: They want me to go back into that same loop again under the pretence of trying to resolve the issue of them supplying the wrong cable. Asking me to look at another email they sent which requests more videos of unboxing a cable from a bag. It’s if it wasn’t so ridiculous it would be criminal. The customer service is basically keep spending a new round, never answering a direct question, talk to a robot with limited understanding, but basically never ever giving you a refund or a replacement article or a credit for a piece of junk.
Update: Just getting the runaround. Wrong and faulty products sent, many, many emails back & forth, they still say dispute is closed, will not accept responsibility , just snake oil salesmen. I repeated, DO NOT trust ANYTHING they say about refunds or customer service.

DO NOT BUY CABLES FROM THIS SITE!
Have bought some good items, but every experience with cables has been VERY bad. Three USBC cables didn’t work with iphone 15 at all. A separate order for a 2m long USBC to micro USB I received a 1.5m cable. Separate order for a 9v PSU with -ve centre pin for music equipment, the sent a PSU with +ve centre pin. NONE of these would they refund or replace, just kept repeatedly being asked to show an unboxing video after I have already obviously opened a packet to try the cables. No matter how many or what pictures or videos I send them they come back and just say they need more proof. These are for items under £5. Have just ordered the same stuff from Temu, it was all perfect and same price. The one item from Temu I ordered that was wrong, and was my fault, they immediately offered an acceptable solution, so it’s a lesson for me.

It has taken me 7 months to get back the £140 I lost on a parcel i never received from Ali Express. In the end, my bank upheld my chargeback. Ali Express customer services (if you can even call it that), were absolutely useless throughout the whole process. I would urge people to read reviews and avoid dealing with this company.
EDIT - AliExpress, youve had ALL the information and had plenty of time to resolve the issue. You didn't, hence this review to warn others.

- I am extremely dissatisfied with how this case has been handled.

- I have already provided clear photographic evidence that the item is too small and that the actual measurements are incorrect compared with the listing.

- I requested a straightforward exchange for one size up, but AliExpress delayed the case with slow responses.

- It is unacceptable to now reject my request because the exchange period has expired. I reported the issue and provided evidence — the delay was on your side, not mine.

- Customers should not be penalised for AliExpress’ own slow customer-service response.

- I feel cheated and completely let down by this experience.

- I demand that this case be reviewed properly and that the exchange for one size up be approved. Do not simply reject my request by quoting the exchange deadline when the delay was caused by your own service.

My experience with AliExpress customer service has been extremely disappointing.

I purchased an item and paid the full amount through the platform. After payment, the seller suddenly requested additional hidden fees that were never mentioned before the purchase. When I refused to pay any extra amount, I also received rude and unprofessional messages from the seller.

I contacted AliExpress customer service because I wanted the item I had already paid for to be shipped. Instead of resolving the issue, I was repeatedly offered cancellation, even though I clearly explained that I did not want to cancel the order.

I escalated the case more than five times. Each time, I was told to wait another 48 hours, but nothing was actually resolved. One customer service representative even assured me that the item would be shipped, but that promise was never fulfilled.

The repeated delays continued until the order was eventually canceled automatically by the system. From my experience, it felt like AliExpress allowed the situation to continue until the seller was no longer required to fulfill the order.

What made the situation worse was the customer service experience itself. I was transferred between agents, had to explain the same issue repeatedly, received generic responses, and in some cases agents left or transferred the chat without properly resolving anything.

I spent a significant amount of time contacting customer service, raising escalations, and waiting for promised updates, only to end up with no real solution.

Based on this experience, I strongly do not recommend dealing with AliExpress. If you face a serious problem with a seller, you may find yourself wasting a huge amount of time with repeated escalations, delays, transfers, and promises that are never fulfilled.

For me, this experience completely damaged my trust in the platform and its customer service. I would not recommend AliExpress to others after the way this case was handled.

Absolute scam behavior and zero support!
For 2 months, my Prize Land account has been locked with a fake, impossible negative balance of -79,736 ml because THEIR system automatically canceled my orders. Their incompetent support team closed 4 tickets without doing a single thing, sending automated lies claiming the issue is "resolved" while changing absolutely nothing. They steal your time, break their own games with system bugs, and mock customers with copy-paste bot answers. Complete garbage service and zero accountability!

Some listings are misleading.
Quality control on most products is awful. There seems to be manipulated reviews.

They have decent refund policy.