AMCO Security Reviews 

771
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and technicians for being exceptionally polite, highly knowledgeable, and thoroughly professional during every scheduled visit. People consistently note that engineers arrive right on time, work with great efficiency, and always leave the workspace impeccably clean and tidy. However, some people also noted that engineers take extra time to thoroughly explain system operations and provide valuable advice for ongoing maintenance. Reviewers deeply appreciate the detailed explanations and clear guidance given when technicians are repairing faults or upgrading older alarm systems. Consumers happily recommend this dedicated team for reliable, top-quality home security installations and long-term support.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during installations and... See more

Service

Customers report overall satisfaction and positive experiences with the service provided. Reviewers... See more

User experience

Reviewers mention positive feedback about user experience, highlighting smooth visits and helpful engineers.... See more

Upgrade

Users describe positive interactions with upgrade processes, highlighting professional and efficient service.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing staff as professional, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a fully compliant insurance rated alarm installed by Faisal. He called twice and on both occasions he was prompt, tidy and professional. He listened and accommodated my requests. Syed in the offic... See more

Rated 5 out of 5 stars

We have been with AMCO for several years and today had an updated system fitted. Lewis was our engineer and worked very hard over 2 days to install and on the second day resolved an unexpected issue w... See more

Rated 5 out of 5 stars

My AMCO alarm system required maintenance , plus it had a long standing faulty component which needed replacement . The AMCO Engineer who attended to carry out the work was called Faisal. I... See more

Rated 5 out of 5 stars

Faisil from Amco is very diligent and thorough and did a great job installing our CCTV system, ably supported by Asif via remote access. He ensured everything was set up and took me through controllin... See more


Company details

  1. Security Equipment Store

Information provided by various external sources

AMCO's alarms are different, as our monitored alarm systems include special *LiveTalk alarm monitoring*, meaning that in an emergency situation our monitoring staff are there to immediately listen in, challenge and respond.


Contact info

4.9

Excellent

TrustScore 5 out of 5

771 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(771)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Super friendly and efficient. Maiwand was professional and did offered a superb job!
AMCO offer good advice and everything was carried out as quoted.
They are our new alarm company. Happy to have found them!

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Just had an Alarm Panel replacement /…

Just had an Alarm Panel replacement / upgrade completed by Faisal today. Polite, helpful friendly guy, knew what he was doing and got on with the work, keeping me informed and making sure system settings were what I wanted. A nice, tidy piece of work competently done. Very pleased with the work done. Thank you. Would be happy to recommend AMCO to others

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Maiwan was fantastic

Maiwan was fantastic, he serviced our system, corrected some issues we were having & explained how to use features, he was patient & helpful. Thank you

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Had my new Comm3 fitted today to accommodate new digital phone line.

Work carried our by Faisal who arrived on time explained what work needed to be done then carried out very efficiently. Checked all was working before leaving.

I would be happy to have Faisal come again to my house.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Been using AMCO for about 7 or 8 years…

Been using AMCO for about 7 or 8 years now. Had them out to connect up new sensors, commission a new system, replace batteries and check for faults. Engineers that have visited are always polite, informative and helpful. Engineer Faisal who visited this month, was exactly the same. Re-checked the phone line as I’d accidentally cut the cable, installed a new battery and checked it was working. Cleaned up afterwards as well. Would highly recommend using them.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from AMCO

AMCO took over from our previous supplier a year ago and have been excellent. Routine service today was easily booked. Maiwand the engineer turned up on time, was very polite and efficient. He checked all aspects of the system and explained everything clearly.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Replacement of keypad and system test

Able to explain issue with keypad over the phone and arrange call out at a time that worked for us. Was given a quote for a replacement part but also able to supply our own part to be installed by the engineer to save cost. Engineer Faisal was very quick with his time and able to install the replacement part and complete full system test whilst explaining where the faults had been and what he had done to fix them, all in a short space of time.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

AMCO always provids excellent service including today from Maiwand for latest maintenance check. Very polite, friendly and efficient with clear explanations to my questions.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. With AMCO security from last 15 years. Excellent service. Prompt reply.
Recently had engineer visit (Faisal). Very happy with the work.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Impressive….

From our original enquiry, through to the house survey, and on to the installation today, we have been very impressed with the service provided by AMCO Security.

Faisal, the Installation Engineer, was excellent. He arrived on time and took time to explain how the installation process would pan out. He was tidy, diligent, and very polite, a credit to himself and AMCO. The system itself is simple to activate / deactivate and perfect for our specific needs. A job well done. Andrew and Jenny.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

The engineer , Maiwand, was so polite. He worked very hard from 9 am til 5 upgrading the alarm with no lunch break. He was a clean & tidy worker, even hoovering up afterwards. Would thoroughly recommend

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Engineer called out

Maiwand came out to me on 27/05/25. He promptly fixed the internal speaker that had stopped working. He was polite, efficient and skilled.

27 May 2025
Unprompted review

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