The product itself if brilliant and keeps me dry all day even in this hot weather but my only issue is, when I want to reset my order to extend the delivery date, for some reason I’ve ended up with an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
AKT deodorant is genuinely an amazing product with no chemicals or harsh ingredients. My only issues is the re-ordering of products is a little tricky to reset your next delivery date & I ended up wit... See more
Company replied
The product delivery etc are very good, if quite expensive; however, the email marketing from AKT is remorseless. I don’t mind the odd email with new offers etc but I must get an email every few days.... See more
Company replied
Another great deo balm from AKT! I keep on trying different scents and honestly, they are all great, they smell divine and what's most important - they work like nothing I ever tried before. I'm sure... See more
Company replied
Company details
Written by the company
Tried, tested and approved by London's West End performers, AKT is a premium, natural deodorant that is truly... BORN TO PERFORM. AKT is designed with efficacy, strong environmental ethics, and premium fragrances at its forefront. All our formulations are made in the UK and packed into our signature, vibrant, plastic-free packaging.
Contact info
United Kingdom
- www.aktlondon.com
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Amazingly quick delivery dispatched…
Amazingly quick delivery dispatched within minutes of order confirmation absolutely perfect through my letter box in a couple of days wonderful product that really works
26 June 2026
Unprompted review
Reply from AKT London
Thank you so much for your kind words!
What an incredible product
What an incredible product, I have been using for sometime now and use the Onsen deodorant and matching body wash concentrate and conditioning balm.
What a scentband works like a dream, no staining clothes. Live it
I recently did try to add 2 products to be delivered with my subscription but found it not the easiest to navigate, so just ordered separately (no problem really)
Would I recommend? 100% and I have to anyone that will listen, including the casts on a couple of recent cruises.
Love, love, love AKT
29 June 2026
Unprompted review
Reply from AKT London
Hello Martin,
Well, this has absolutely made our day, thank you so much.
We’re thrilled to hear SC.03 The Onsen has become such a favourite, and that the deodorant, Body Wash Concentrate, and Body Conditioning Balm are all performing beautifully for you. No staining, gorgeous scent, and working like a dream? That’s exactly what we love to hear.
Thank you also for the note on adding products to your subscription. We’re sorry it wasn’t the smoothest experience, but we really appreciate the feedback and will pass it on to the team.
And recommending AKT to cruise casts? Iconic. Thank you for spreading the word, it truly means the world to us.
With so much love,
Good product & service
I really like the product, which is so much more pleasant to use than antiperspirant. It’s also effective & smells great! It is quite expensive, but I still prefer AKT.
Very good customer service when I had a problem .
26 June 2026
Unprompted review
Reply from AKT London
Thank you so much for your lovely review!
We’re so pleased to hear you’re enjoying AKT and finding it a much nicer switch from antiperspirant — effective and great-smelling is exactly what we’re aiming for.
We really appreciate your honesty around the price too, and we’re grateful you still choose us. It’s also wonderful to hear our Front of House team could help when you needed us.
Take care,
This is the best product and I have…
This is the best product and I have recommended it to so many friends who are also loving it. Been using it for a couple of years now and will not change
25 June 2026
Unprompted review
Reply from AKT London
This has absolutely made our day. Thank you so much for being part of the AKT cast for so long, and for spreading the word to your friends too. Recommendations like this mean the world to us — truly a standing ovation moment.
The product itself if brilliant and…
The product itself if brilliant and keeps me dry all day even in this hot weather but my only issue is, when I want to reset my order to extend the delivery date, for some reason I’ve ended up with an extra tube. It’s a bit confusing to make these changes. It needs to be made simpler for consumers. I would have given it a 5star otherwise.
25 June 2026
Unprompted review
Reply from AKT London
Thank you so much for this, we’re thrilled The Deodorant Balm is keeping you dry all day, especially in this glorious-but-sweaty weather. We’re sorry the order reset caused confusion though. That’s not the smooth performance we want for our cast, and we really appreciate you flagging it. We’re always looking for ways to make the subscription experience simpler, so your feedback is genuinely helpful.
My delivery was meant to arrive 2 days…
My delivery was meant to arrive 2 days ago but there's been no update and no delivery. Usually AKT are spot on at deliveries and I love their products.
24 June 2026
Unprompted review
Reply from AKT London
I'm very sorry to hear your order hasn't arrived with you yet! Please email customer@aktlondon.com and we will get that sorted for you.
Love AKT
Love AKT
would never use anything else
Had a great experience with the customer service team this week.
Highly recommend
18 June 2026
Unprompted review
Reply from AKT London
Thank you so much for your wonderful review!
We're absolutely delighted to hear that AKT has earned a permanent place in your routine. Knowing you'd never use anything else is the highest compliment we could ask for.
We're also so pleased that you had a great experience with our customer service team. We always strive to look after our customers, so it's lovely to hear that reflected in your experience.
Thank you again for your support, recommendation, and for being part of the AKT cast.
Take care,
AKT is not the first natural deodorant…
AKT is not the first natural deodorant that we have tried as a family but the only brand that suits us all. Sweaty teenagers, my husband and myself have all been using for the last 6 months and we are impressed with scents, application and most importantly, it’s effectiveness.
20 June 2026
Unprompted review
Reply from AKT London
Thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that AKT has won over the whole family! Knowing it's keeping up with sweaty teenagers, husbands, and everything in between is exactly what we love to hear.
It's wonderful to know you're enjoying the scents and application, but most importantly that it's delivering on performance. That's always our goal.
Thank you for your support over the last six months and for being part of the AKT cast. We truly appreciate it.
Take care,
This stuff really works!
I’m not sure if this review is meant to be about the delivery or about the product so I will do both, delivery, super speedy, thank you. This is the only product I’ve found that works on my armpits (believe me I have tried lots!)even when I’m boiling at work and after cycling to work too!! Amazing and I’m very happy and grateful
19 June 2026
Unprompted review
Reply from AKT London
Thank you so much for your wonderful review!
We're delighted to hear both the delivery and The Deodorant Balm hit the mark. We always aim to get orders on stage as quickly as possible, so it's lovely to hear your parcel arrived promptly.
We're especially thrilled that AKT has succeeded where so many other deodorants haven't. Surviving a cycle to work and a busy day when you're boiling hot is exactly the kind of performance we designed it for!
Thank you for taking the time to share your experience. Knowing you're happy, confident, and feeling fresh makes everything we do worthwhile.
Welcome to the AKT cast, and thank you for your support.
Take care,
Corporate greed is killing this once…
Corporate greed is killing this once amazing brand. The founders were the heart and soul of AKT, their fun and amazing customer service. Their amazing front of house team. Now corporate bland responses. Consumer blaming, feeling like another number at any other brand. Quality has been iffy so when you get this response - Any issues with future products need to be addressed within 30 days as per our T&C's - you realise this once amazing brand is on its way to loose what made it so special!
17 June 2026
Unprompted review
Reply from AKT London
Hello Nick. We're sorry to hear you feel this way.
To provide some context, the policy referenced in our correspondence is not a new one and has been part of our Terms of Service for many years. We appreciate that this may be disappointing, however the product in question was purchased almost a year before the issue was raised, which falls significantly outside our reporting window.
Our Front of House team has previously provided assistance and goodwill gestures on a number of occasions, but unfortunately we're unable to offer a replacement in this instance due to the product being purchased a year ago.
As we're already discussing this matter with you directly via email, we'll continue any further communication there.
From amazing customer service to awful
From amazing customer service to awful. It’s like dealing with a different company. A once 5/5 would be a zero if i could give it!!
I think your reply summarises your response. It is such a shame as i have explained I was a 5/5 brand champion and have communicated that here and via email. But, this experience is so poor that I have found a new brand of products so I say goodbye to AKT after two years. All because of poor customer service. But at least your response prompted me to look for a new product solution so I am grateful for that.
17 June 2026
Unprompted review
Reply from AKT London
Hello Nick. We're sorry to read this feedback.
The decision communicated was based on our long-standing Terms of Service rather than any recent change in policy. While we've always tried to help where possible, we also need to apply our policies consistently and fairly for all of our cast.
We've already provided our full response via email and to your other review on TrustPilot and will continue to communicate with you directly there should you have any further questions.
My package showed as delivered and it…
My package showed as delivered and it was not. I informed customer service and they gave me a replacement. I have been using AKT for a few years now and absolutely love it
15 June 2026
Unprompted review
Reply from AKT London
Thanks so much for your review!
We're sorry your original parcel didn't make it to you, but we're so pleased we could get a replacement sorted quickly. We know how frustrating delivery issues can be, so it's lovely to hear our team was able to help.
Thank you as well for your continued support. Having you with us for several years means the world, and we're delighted to be part of your daily routine.
Take care,
Very quick at dealing with my complaint…
Very quick at dealing with my complaint
Very quick to get back to me
Very understanding about my complaint
14 June 2026
Unprompted review
Reply from AKT London
Thank you so much for taking the time to leave a review.
We're delighted to hear that you felt your complaint was handled quickly and with understanding. While we're always sorry when something goes wrong, we do our very best to put things right and make sure our customers feel heard and supported.
Your feedback means a great deal to the team, and we're grateful you took the time to share your experience.
Thank you for being part of the AKT cast.
Take care,
Very helpful customer service
Very helpful customer service. Their natural deodorant is the best natural deodorant that I have ever tried. Very pleased with the quality of this product. I only wish I had ordered from AKT sooner.
5 May 2026
Unprompted review
Reply from AKT London
Thank you so much for your kind words! If you every need any more help, please do not hesitate to get back in touch.
My granddaughter has been using this…
My granddaughter has been using this deodorant for some time. She has tried many but sadly they don't work for her. Her only gripe is the tube, she wishes it was more like a roll on, or even a glass jar.
14 June 2026
Unprompted review
Reply from AKT London
Thank you so much for taking the time to leave a review.
We're delighted to hear that your granddaughter has found a deodorant that works for her, especially after trying so many others without success.
We also really appreciate the feedback about the packaging. Suggestions like a roll-on or even a glass jar are incredibly helpful, and we'll be sure to pass them on to our product development team for consideration.
Customer feedback plays a huge role in shaping the future of AKT, so thank you for sharing your thoughts with us.
Please pass on our thanks to your granddaughter for being part of the AKT cast!
Take care,
Great service
Almost immediate and friendly / professional response from Matt, who is providing very quick replacement for a product that hasn't arrived. Though this is certainly not the fault of AKT. As with their products - perfect..!
12 June 2026
Unprompted review
Reply from AKT London
Thank you so much for your kind words!
We're delighted to hear that Matt was able to get things sorted for you quickly. While it's never ideal when a parcel goes missing in transit, we're glad we could help get a replacement on its way.
It's especially lovely to hear that you're enjoying the products too. Support like yours means the world to us, and we're so grateful you've taken the time to share your experience.
Thank you for being part of the AKT cast, and we hope your replacement arrives with you very soon.
Take care,
Love this brand
My experience with this brand is great i absolutely love the deodorant,it is the best I’ve ever used and i just hope they expand their product range because i will buy it all.
11 June 2026
Unprompted review
Reply from AKT London
Thank you so much for the wonderful words. Hearing that The Deodorant Balm is the best you've ever used is the kind of five-star review that keeps us smiling backstage.
Easy to order
Easy to order. Easy to use. Well packed. Rapid delivery. Been using AKT products for years and my most recent experience makes me think I will continue for many more
6 June 2026
Unprompted review
Reply from AKT London
Thank you so much for your kind words- we're so glad to hear that AKT has become such a part of your daily routine!
Easy to order very quick delivery
Easy to order very quick delivery. This is the third lot of ordering from this incredible company. The products work they deserve all the accolades they get
5 June 2026
Unprompted review
Reply from AKT London
We love to hear it! Thank you for your continued support. We're delighted the products are performing beautifully for you, and your kind words mean the world to us. ✨
Very good….on the whole.
Love the smell. A pea size squeeze under an armpit and you’re good to go all day. I really rate the product but it is pricey. Also….You need to make sure you put the cap on tightly initially as the tube will leak oil if you don’t. For that and the price it loses a star but defo my fave natural deodorant brand at the mo.
Ordering and delivery is efficient and easy.
8 June 2026
Unprompted review
Reply from AKT London
Hello Peter,
Thank you so much for your review.
We're delighted to hear that you're enjoying the fragrance and performance of The Deodorant Balm, and that a little goes a long way for you. Hearing that we're your favourite natural deodorant brand at the moment is music to our ears!
We also appreciate your honest feedback about both the price and the packaging. Thank you for highlighting your experience with the cap and tube. Feedback like this is incredibly valuable as we continue to refine and improve the experience for our cast.
And we're thrilled to hear that ordering and delivery have been smooth and straightforward — that's exactly how we like it.
Thank you again for taking the time to share your thoughts and for choosing AKT.
Warm wishes,
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