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2.6

Poor

TrustScore 2.5 out of 5

7 reviews

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Rated 1 out of 5 stars

Very frustrating experience

Very frustrating experience. The website clearly states delivery to all UK mainland and across Europe, yet after spending nearly an hour selecting items and another 30 minutes waiting for a solution from their team , I was told they don’t deliver to my postcode. That’s directly contradictory and a complete waste of time. If there are exclusions, they need to be clearly stated upfront rather than misleading customers. Poor communication and not a service I’d trust to use again.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Bought a wrong product - cannot cancel before dispatch

Bought a wrong product, impossible to get in touch and cancel it before it get shipped. Nobody picks the phone, nobody answers emails, nobody answers Facebook account, the page for returning form leads to 404. Live chat? Probably removed from the page ages ago... The product is on the way and I see no way of returning it. I saved the Returning T&Cs for a dispute.
A.V.O.I.D.

11 December 2023
Unprompted review

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