Portwest Ireland - The Outdoor Shop  Reviews 

263
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, describing items like coats and wetsuits as good quality and well-designed. Many people also highlight the efficiency and speed of the delivery service, with orders often arriving quickly, sometimes even within 24 hours. The ordering process is generally described as good and easy, contributing to a smooth overall experience. However, some customers experienced issues with order availability, particularly regarding specific sizes for jackets, which led to disappointment. Despite this, the company proactively communicated about order issues and offered solutions, and returns were noted as easy.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Product

Clients share positive opinions on product quality and design, with many reviewers praising the good quality... See more

Order

Users describe ambiguous interactions with order, with some experiencing quick delivery and easy returns.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nice good quality coat in a beautiful colour. Really like this coat. Reasonable price. Good website and efficient delivery.

Rated 5 out of 5 stars

I got a call from the company after I had ordered my jacket to tell me thete was sm issue with it & they offered me solutions to the problem. It's rare to get hands on Customer service like this. My j... See more

Rated 5 out of 5 stars

First time buyer. Ordered something they had that I wanted. Was delivered by courier quickly. No hassle.

Rated 5 out of 5 stars

A very nice product and prompt delivery too. I like the design of Portwest products and the fact that you are an Irish success story.


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Camping Store
  3. Sportswear Store

Written by the company

Portwest is an Irish owned retailer, established in 1904, with 4 stores located along Ireland's Wild Atlantic Way. Designing and manufacturing outdoor clothing and leisurewear for over 100 years, they have become a trusted name in providing functional, durable and stylish collections with value at it's heart. Shop their great range of clothing, accessories and equipment from all your favourite brands for camping, hiking and watersports.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

263 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(263)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent customer service

The staff were extremely helpful and the delivery quick. I had to return my original order as the item was too big, but the team couldn't have been more helpful in ensuring the replacement was what I wanted and the turn around happened within a week.

26 May 2026
Rated 4 out of 5 stars

Good ordering process and nice product range

Good ordering process, and nice range of products (though many/most are sadly too small for me, which surprises me because I'm not THAT big). Delivery was pretty quick.

The jacket I ordered would have been really ideal, but it was too small and had to be returned for a refund (which was very quick). I was very sad about that, and I hope Portwest will have more jackets in future available in sizes like 2XL and 3XL.

1 May 2026
Rated 5 out of 5 stars

Very good detailed website

Very good detailed website. I bought a hiking trousers the same as one I already have. They had serial/model number which helped me secure correct trousers as a lot of them look the same!

28 March 2026
Rated 2 out of 5 stars

Went to the shop in killarney

Went to the shop in killarney. Lots if choices, but the shop assistant kept bugging me to see if I was OK. Once was enough to ask me. I wanted to look through the clothes and think about different options but I couldn't with the annoying shop assistant. So I left. I haven't gone back either.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service…

I got a call from the company after I had ordered my jacket to tell me thete was sm issue with it & they offered me solutions to the problem. It's rare to get hands on Customer service like this. My jacket arrived within 24 hours & is super comfortable. I will be recommending this company.

23 February 2026

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