AirportsTransfer.com Reviews 3

Excellent Service – Highly Recommended! I booked this airport pickup service from Heathrow for my grandmother, and I couldn’t be happier with the experience. The driver was punctual, warm, and highly professional—he made the whole journey seamless. My grandmother absolutely loved the ride in the Tesla and commented on how smooth and comfortable it was from start to finish. For such an affordable price, the service exceeded our expectations. Thank you for making her arrival so pleasant. I highly recommend this service to anyone looking for reliable, high-quality transport.

Very poor experience - our first and now will be our only time using this company. We had booked a car to pick us up with our name on a board inside Terminal 5. Driver was in text communication when we landed but seems to have then completely left the airport (??) and when we came out with our bags he was nowhere to be found. We had to text and call several times (kept being told 5 minutes away) and then it was clear he wasn’t even in the airport parking yet. When we called to complain to the booking office (standing there with our luggage for 25 minutes at this point) they were rude and doubted our “story”. Why would we be lying about standing around for 25 minutes trying to get home!!! Finally when the driver came, he drove us home and was an okay driver hence the 2 instead of 1 star rating. In the end, using this company added 40 minutes extra waiting time which really is the last thing you want when you get back from a flight. Other things that went wrong - when we tried to book, they said they’d call us right back to confirm. They never called us back, we had to call them back. They also claimed they’d send us a payment link for card payment and never sent it. Again we had to call and they claimed they’d just pressed the wrong button. Just a wholly disorganised company and not worth the stress.

Driver arrived 40 minutes late, company didn’t track our flight either as we landed early too. No one waiting with our name on board like the site claims. Also landed at 12:15 and didn’t get home till 4am for which should’ve been an hour journey maximum.

Company claimed we would be trying to blackmail them if we left a review, not a good service overall.