AirportParkingReservations.com Reviews 

54,246
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 6,288 reviews, reviewers had a great experience with this company. Customers frequently mention that making reservations online is extremely simple, very quick, and entirely hassle-free for people planning their upcoming trips. Visitors consistently praise the exceptionally helpful staff members along with the reliable and prompt shuttle services operating to and from the airport. However, some people mentioned that discovering the correct location or the designated pickup zone was sometimes confusing due to a noticeable lack of clear signage. A few other people also felt that waiting for delayed shuttles or dealing with unexpected parking lot capacity issues caused completely unnecessary travel stress.

What people talk about most

Service

Consumers find service to be ambiguous, reflecting a wide range of differing experiences. While many... See more

Staff

Users describe positive interactions with staff, highlighting friendly and helpful service from front desk... See more

Location

Clients share ambiguous opinions on location, with some consumers reporting difficulties finding the pickup... See more

Booking process

Customers had ambiguous experiences with the booking process, with many reviewers praising the platform for... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy, fast, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The shuttle was easy to find and on time both ways. The front desk agent was extremely helpful and friendly. However, both drivers we had were not cordial or helpful and the drive to the airport was e... See more

Rated 4 out of 5 stars

Easy to make reservation. Distance to airport readily available. Cost transparent. But, there is a definite need to have more airport shuttle information available. Frequency and times of operation sh... See more

Rated 4 out of 5 stars

Don’t be in a hurry! You better arrive early enough to still give yourself the 2hr window for the airport. Representative was polite and professional, but a little slow. The driver on my return trip w... See more

Rated 4 out of 5 stars

It was very easy to make the reservation online and drop off my car. However, the attendee wasn’t paying attention (on cell) and put my luggage on a shuttle and while I was walking over to get on, t... See more


Company details

  1. Airport Shuttle Service
  2. Travel Aggregator

Written by the company

AirportParkingReservations.com is the leading provider in the U.S. and Canada of online solutions for finding convenient and affordable airport parking. Founded in 2000, the company was the first to offer online airport parking reservations. It has more than two decades of experience developing and operating online travel-related platforms.

Free Cancelations

Free Cancelations

You may cancel your reservation for a full refund at any time up to and including your scheduled arrival date. If you used Credit for some or all of your payment, that portion will be refunded in the form of Credit to your account. If you made a reservation for a lot that requires a Deposit, and need to cancel after your scheduled arrival date, your Deposit will be refunded in the form of a Credit to your account, but the Service Fee will not be refunded. If you made a reservation for a lot that requires full payment at checkout, we are unable to accept cancellations after the scheduled arrival date. For full payment lots, please be sure to cancel before your scheduled arrival date in order to receive a refund.

Contact info

4.2

Great

TrustScore 4 out of 5

54K reviews

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4.2

All reviews

(54,246)

6,215 reviews in the last 12 months

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Rated 3 out of 5 stars

Need to have clear instructions on drop…

Need to have clear instructions on drop off and pickup procedure. Also need to make it clear that the online reservation page sent to your email once purchased needs to be PRINTED and brought with you INSIDE when you return to pick up your vehicle. Could not find the reservation in email and the woman at the counter seemed annoyed that she had to look up. Once her co worker located it they processsed my reservation. Cost an extra $13 because flight was late so we were 30 minutes late to lot. Make sure you have extra time on the tail end of reservatiint

22 August 2026
Rated 1 out of 5 stars

The company doesn’t tell you it’s a 3rd…

The company doesn’t tell you it’s a 3rd party company and therefore they don’t honor there reservations. The place I booked didn’t have room and I only found out when I was running to catch our flight. I had to park our car in short term parking for $130 for one day a bunch of hours and now I have to chase after this company for a refund for a spot I never used. It was very frustrating. There should be bold that this site doesn’t guarantee anything!!! The garages don’t honor their booking

19 August 2026
Rated 1 out of 5 stars

The lot I reserved and put a deposit on…

The lot I reserved and put a deposit on had a sign upon arriving saying “lot full“
And offered no further assistance. I had to frantically drive around looking for another lot so I wouldn’t miss my flight at EWR!

8 June 2026

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