I accidentally bought the wrong size mask. To make it worse I received the mask and opened the package before I realized my mistake. I emailed the company and was told I could send the mask back and g... See more
Company replied
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See what reviewers are saying
Superb system with very prompt revert in online interaction. Moreover excellent team work with beyond service mind standard. This really make me have more confident in the product quality and design... See more
I pre-ordered my mask and replacement filters in May and got it last week. The mask is very comfortable, at last I can breathe normally while wearing my protection. Moreover, it looks nice, what is im... See more
Regarding our order S35600 Finally we receifed all mask beginning octobre 2020 after allmost 2 months delay. So we are happy and satisfied with the quality of the masks and the wonderful packag... See more
Company details
Written by the company
Providing urban health necessories since 2015. The Urban Air Mask by Airinum is the world's most advanced air mask with certified protection against air pollution, smog, PM2.5, pollen, allergens, and bacteria.
Contact info
Östermalmsgatan 26A, 11426, Stockholm, Sweden
- support@airinum.com
- www.airinum.com
4.6
Excellent
193 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Where are my masks?
I have purchased 6 masks via the online pre order some time in April and have not had an update on delivery nor any other info, which the website said it would do at intervals. I have paid a total of $476. Customer service seems non existing, I wrote to them twice and got issued a ticket number in an auto reply with no word of how long it takes to get an actual reply. I am wondering if they are fraudulent?? Anyone else with this experience?
11 August 2020
Unprompted review
Reply from Airinum
We are sorry you feel this way. The estimated shipping month will be within August 2020. We are unable to guarantee a specific shipping date but we will ship orders the moment they are available. A tracking link will be sent out to you as soon as your parcel has left the warehouse.
We acknowledge that due to the situation with the Covid-19, there are logistic restrictions that pose risks, such as various import & export restrictions, which can cause further delays. Shipment is guaranteed to 2020 and if not met, refunds will be made. Thank you for your patience.
Great masks!
Great masks! Good quality with filters which you can reorder and change easily. Quick delivery.
27 April 2020
Unprompted review
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