Worth the money spent for their service, They took all the paperwork and back and forth with the airline call centers, I had only to fill out an easy form on the web. Peace of mind, the reimbursemen... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
"I cannot recommend AirHelp enough! Our flight from Newark to Copenhagen was canceled, and I personally tried to contact the airline twice to get compensated. Both times, they just made excuses and... See more
Takes some time processing all claims etc., but AirHelp is transparent on what's going on and explain all details in case there is no claim applicable. The most recent result was highly rewarding.
My compensation process with Airhelp was almost unbelievable. It was seamless and swift. I will recomend Airhelp for anyone looking to get help with airline claims. I had a rely good experience gettin... See more
Company details
Information provided by various external sources
Disrupted flight? You could be eligible to claim up to $700 (€600) in compensation. AirHelp puts the power back in YOUR hands. We’ll locate eligible flights, and fight to get you your money. No hassle, no stress.
Contact info
United Kingdom
- www.airhelp.com/en
4.5
Excellent
240K reviews
Asks customers to review
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Great service
Great service. Easy to log a claim and feedback throughout the process was great!
12 July 2026
Very good and quick
12 July 2026
Very reliable
Very reliable. I’m happy with the service provided. It’s just the commission is a bit too high. But generally, I’m happy
5 July 2026
Missed Connection
Fligt from Bukarest to Vienna delayed 2+ hours, missed my connecting flight to Hamburg. Had to stay overnight in Vienna. Tripdadvisor recommended Airhelp.. I thought it might be worth atry. It was easy to enter the data and 3 weeks later I received 250€. Great job guys, much appreciated!!
5 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I didn’t like all the fees AirHelp took…
I didn’t like all the fees AirHelp took and the fact I could not deselect the option to pay a 12 mth fee for a subscription for future claims, at the time when bank accounts details are entered for refund to be transferred.
Otherwise they kept me informed of the claim status.
12 July 2026
Reply from AirHelp.com
Hi Ronald,
We understand your disappointment regarding the fees deducted from your compensation and your frustration about the subscription option during the payment process. We always aim to provide a transparent experience, and we appreciate you sharing this valuable feedback with us.
We would like to clarify that our annual subscription plan, AirHelp+, is entirely optional. It is designed to cover future trips, and you should always have the ability to review or deselect this option before confirming your bank details. We apologize for any confusion or difficulty you experienced at that stage of your claim.
If you would like to deactivate the AirHelp+ subscription with the full refund, please let us know and we are happy to do it for you (note: the subscription can be cancelled within 14 days from the date of the purchase).
We are glad that our team kept you well-informed about your claim status, and we will take your comments into serious consideration to make our payment process clearer and easier to navigate for future travelers.
Kindest regards,
Lisa from AirHelp
Easy process
Easy process. Takes a while, but almost zero involvement from my end. Got my money - even more than initially expected.
12 July 2026
AirHelp did an amazing job…
AirHelp is a really good for getting your compensations. They did an amazing job. My claim request was stuck with the airlines for almost 6 months, but they finally got something for me. It was even rejected but they somehow ended up giving me the compensation I deserved.
12 July 2026
Scam
No conditions or whatsoever written anywhere - they take almost 50% of the refund as a commission. Horrible service
5 July 2026
Reply from AirHelp.com
Hi Nigora,
Thank you for the feedback!
We understand your frustration regarding the final payout amount and how it may seem lower than expected. We would like to assure you that we always aim to be completely transparent about our pricing and fees.
We would like to clarify that we only deducted our standard 35% service fee from the total amount recovered from the airline. The Terms and Conditions regarding this fee structure are clearly stated in the Assignment Agreement that you reviewed and signed when submitting your claim.
In this case, the total funds received from Austrian Airlines included your €400.00 flight compensation plus a €247.00 refund for the hotel expenses you submitted.
Because we only received one valid proof of expenses from you, any additional costs for food or other hotels could not be included in your claim and we recommend contacting the airline directly and request to reimburse them.
We are sorry that your experience didn't meet your expectations this time. We appreciate your patience and hope to have the opportunity to provide you with a much better experience in the future.
All the best,
Lisa from AirHelp
I only sent the required documents to…
I only sent the required documents to get a refund on a flight delay and the rest was all handled by airport help
5 July 2026
Thank you airhelp. Got the compensation!!
Thank you airhelp. Got my compensation refund for the flight delay!
5 July 2026
Compansation claim
I had a great experience with AirHelp.
Last August, my Lufthansa flight was delayed by 3.5 hours. Lufthansa rejected my compensation claim straight away because my flight was from a non-EU country to another non-EU country, which I found quite strange.
AirHelp handled my claim successfully, and I received my compensation this week.
Thank you, AirHelp!
12 July 2026
Very fast and reliable to deliver on…
Very fast and reliable to deliver on promises to customers.
12 July 2026
Very easy to start the service
Very easy to start the service, very quick response by AirHelp and an excellent result with a maximum refund payment. Everything within three weeks from first contact to payment.
12 July 2026
they are so fast to send the payment
they are so fast to send the payment. I have received payment in 1 minute after I have sent account number
12 July 2026
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