I honestly didn’t expect to receive any compensation for my cancelled flight. I’ve found that airlines are usually experts at finding loopholes in their cancellation policies, like citing "force m... See more
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Review summary
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What people talk about most
Reviews shaping this summary
AirHelp contacted me promptly when I would not have even known I could be compensated. They arranged everything, streamlining the process. Paying them commission was well worth while.
Very clear communication. Delivered to expectations and according to communication. I received my money very fast (3 weeks). Only small downside is important fee % which is 30% of received compensati... See more
AirHelp is a really good for getting your compensations. They did an amazing job. My claim request was stuck with the airlines for almost 6 months, but they finally got something for me. It was even r... See more
Company details
Information provided by various external sources
Disrupted flight? You could be eligible to claim up to $700 (€600) in compensation. AirHelp puts the power back in YOUR hands. We’ll locate eligible flights, and fight to get you your money. No hassle, no stress.
Contact info
United Kingdom
- www.airhelp.com/en
4.5
Excellent
241K reviews
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Airlines are counting on customers…
Airlines are counting on customers fatigue with repeated ignored complaints and basic rejections. Airhelp are efficient, and persistent, and obtain compensations that us alone would not. Not cheap though, but still better than getting nothing !
13 July 2026
AirHelp managed to claimed my money
AirHelp managed to claimed my money. Even though it takes more than 2 months. I’m happy it got settled in the end.
20 July 2026
Consistent and clear updates
18 July 2026
The work and the payment.
20 July 2026
Great help
AirHelp do the whole work, you just have to provide them with your travel information. It works really well & fast!
13 July 2026
Great job! Compensation received!
20 July 2026
Very positive experience
Very positive experience. AirHelp handled my claim professionally, kept me informed, and made the process simple and hassle-free. Recommended.
13 July 2026
I received my compensation quickly.
I received my compensation quickly.
If I had a problem, they helped me.
I recommend them.
20 July 2026
Delivering to expectations
Very clear communication. Delivered to expectations and according to communication. I received my money very fast (3 weeks).
Only small downside is important fee % which is 30% of received compensation. But for that, I didn’t need to follow up my claim so I can live with it
20 July 2026
Easy to claim your rights without headache
Easy to claim your rights without any headache. The claim was solved relatively quickly and the reimbursement was also received fast (less than 24 hours)
20 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
What a joke
250€ to retrieve, 87€ fee to do it. Never mentioned initially, discovered at the end of the process.
What a joke.
Will do it myself next time.
20 July 2026
Reply from AirHelp.com
Hi,
Thank you for reaching out.
Please be advised that our service fees are set out in our Terms and Conditions, which you confirmed you had read and accepted by signing the Assignment Agreement during the claim registration process.
In addition, once your claim was registered, we sent you a confirmation email outlining the applicable fees. This information is also available at any time in your customer dashboard.
Our Standard Fee covers the full management of your compensation claim. This includes reviewing and validating your documentation, verifying your claim against flight and weather data, preparing and submitting your case, communicating and negotiating with the airline, and keeping you informed of any progress throughout the process. Our support team is also available to assist you with any questions you may have along the way.
If you have any further questions, please don't hesitate to contact us.
Kind regards,
AirHelp Team
Overcharging processing fee
The process is smooth but for a 600 euros you should get they "stole" 210 euros in processing fee a complete robbery for a very simple process !
20 July 2026
Reply from AirHelp.com
Hi,
Thank you for reaching out.
We are sorry to hear that you are dissatisfied with our service fees.
Our Standard Fee covers the complete handling of your compensation claim. This includes reviewing and validating your documentation, verifying your claim against flight and weather records, preparing and submitting your case, communicating and negotiating with the airline on your behalf, and keeping you informed throughout the entire process. Our Customer Support team is also available to assist you with any questions you may have.
Please note that the applicable fees were clearly presented to you during the claim registration process and were accepted when you proceeded with your claim. They are also outlined in our Terms and Conditions, which you confirmed you had read and accepted when signing the Assignment Agreement.
We hope this clarifies the matter. If you have any further questions, please feel free to contact us.
Kind regards,
AirHelp Team
the support was quick and effective but expensive
the support was quick and effective, however the commission for the service is very high (much more then expected).
12 July 2026
Simply reliable company
20 July 2026
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